Total quality management critical success factors, a comparison: The UK versus the USA

Total Quality Management

Volumn 12, Issue 3, 2001, Pages 293-298

  Dayton, Nick A ^a  

^a NONE   (United States)

Author keywords

[No Author keywords available]

Indexed keywords

EID: 0442279694     PISSN: 09544127     EISSN: None     Source Type: Journal    
DOI: 10.1080/09544120120034447     Document Type: Article

References (4)

1. BLACK, S.A. & PORTER, L.J. (1996) Identification of the critical factors of TQM, Decision Sciences, 27, pp. 1-21.
2. MILLER, W.J. (1996) A working definition for total quality management, Journal of Quality Management, 1, pp. 149-159.
3. OLIVER, B.L. (1996) Keeping quality alive, Training and Development, 50, pp. 9-14.
4. SARAPH, J.V., BENSON, P.G. & SCHROEDER, R.G. (1988) An instrument for measuring the critical factors of quality management, Decision Sciences, 20, pp. 810-828.