ISO 10002 complaints handling system: A study

International Journal of Quality and Reliability Management

Volumn 23, Issue 9, 2006, Pages 1158-1175

  Hughes, Susan ^a   Karapetrovic, Stanislav ^a  

^a UNIVERSITY OF ALBERTA   (Canada)

Author keywords

Canada; Complaints; Customer satisfaction; Electricity industry; International Standards; Quality management

Indexed keywords

EID: 33749398443     PISSN: 0265671X     EISSN: None     Source Type: Journal    
DOI: 10.1108/02656710610704258     Document Type: Article

References (24)

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