Telecommunication industry in Malaysia: Demographics effect on customer expectations, performance, satisfaction and retention

Asia Pacific Business Review

Volumn 12, Issue 4, 2006, Pages 437-463

  Kassim, Norizan Mohd ^a  

^a QATAR UNIVERSITY   (Qatar)

Author keywords

Demographics; Expectations; Performance; Retention; Satisfaction; Telecommunications

Indexed keywords

COVARIANCE ANALYSIS; DEMOGRAPHIC SURVEY; MULTIVARIATE ANALYSIS; POPULATION CHARACTERISTICS; SERVICE SECTOR; TELECOMMUNICATION;

ASIA; EURASIA; MALAYSIA; SOUTHEAST ASIA;

EID: 33749164293     PISSN: 13602381     EISSN: 1743792X     Source Type: Journal    
DOI: 10.1080/13602380600571401     Document Type: Article

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