Applying SERVQUAL to diagnose hotel sector in a tourist destination

Journal of Quality Assurance in Hospitality and Tourism

Volumn 6, Issue 1-2, 2005, Pages 9-24

  López Fernández, Ma Concepcion ^a   Serrano Bedia, Ana Ma ^a  

^a UNIVERSITY OF CANTABRIA   (Spain)

Author keywords

Dimensions of service quality; Hotels; Service quality; SERVQUAL; Tourist destinations

Indexed keywords

EID: 33749040627     PISSN: 1528008X     EISSN: 15280098     Source Type: Journal    
DOI: 10.1300/J162v06n01_02     Document Type: Article

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