A comparative analysis of e-mail and face-to-face communication in an educational environment

Internet and Higher Education

Volumn 9, Issue 3, 2006, Pages 217-227

  Lightfoot, Jay M ^a  

^a UNIVERSITY OF NORTHERN COLORADO   (United States)

Author keywords

Computer mediated learning; Distance education; E mail communication; Online learning environments; Social presence theory

Indexed keywords

DISTANCE EDUCATION; FACE RECOGNITION; INTERNET; LEARNING SYSTEMS; ONLINE SYSTEMS;

COMPUTER-MEDIATED LEARNING; E-MAIL COMMUNICATIONS; ONLINE LEARNING ENVIRONMENTS; SOCIAL PRESENCE THEORY;

ELECTRONIC MAIL;

EID: 33748107330     PISSN: 10967516     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.iheduc.2006.06.002     Document Type: Article

References (50)

1. Adam R. Is e-mail addictive. Aslib Proceedings 54 2 (2002) 85-94
2. Allen I.E., and Seaman J. Entering the mainstream: The quality and extent of online education in the United States, 2003 and 2004. The Sloan Consortium (2004), The Sloan Center for Online Education, Olin Way, Needham, MA
3. Bafoutsou G., and Mentzas G. A comparative analysis of web-based collaborative systems. Proceedings of the 12th International Workshop on Database and Expert System Applications, 09/3/01-09/7/01 (2001), Munich, Germany 496-500
4. Baskin, C., Barker, M.,(2004). Scoping social presence and social context cues to support knowledge construction in an ICT rich environment. In Proceedings of 2004 AARE Conference. Melbourne, Victoria. Retrieved June 8, 2006, from http://www.aare.edu.au/04pap/bas04434.pdf
5. Berge Z. Computer conferencing and the on-line classroom. International Journal of Educational Telecommunications 3 1 (1997) 3-21
6. Crystal D. Language and the Internet (2001), Cambridge University Press, New York, NY
7. Culnan M., and Markus M. Information technologies. In: Jablin F., Putnam L., Roberts K., and Porter L. (Eds). Handbook of organizational communication: An interdisciplinary perspective (1987), Sage, Thousand Oaks, CA 420-443
8. th Annual Sloan-C International Conference on Online Learning. Orlando, FL. Retrieved June 8, 2006, from http://www.kent.edu/rcet/Publications/upload/ISP and ADpict.pdf
9. Danet B. Cyberplay: Communicating online. New technologies/new culture series (2001), Berg Publishing, Oxford
10. Davis B.H., and Brewer J.P. Electronic discourse: Linguistic individuals in virtual space (1997), State University of New York Press, Albany, NY
11. Deegan M. Introduction: Ten years of CTI textual studies. In: Condron F., Fraser M., and Sutherland S. (Eds). Guide to digital resources for the humanities 2000 (2000), CTI, Oxford 1-12
12. Festa, P. (2001, October 10). E-mail has come a long way in 30 years. CNet news. Retrieved June 7, 2006, from http://news.com.com/2100-1023-274170.html
13. Gefen D., and Ridings C.M. If you spoke as she does, sir, instead of the way you do: A sociolinguistics perspective of gender differences in virtual communities. The Data Base for Advances in Information Systems 35 2 (2005, Spring) 78-92
14. Gruber H. Scholarly email discussion list postings: A single new genre of academic communication?. In: Pemberton L. (Ed). Words on the web: Computer-mediated communication (2000), Intellect Ltd., Exeter, NH 36-43
15. Gunawardena C.N. Social presence theory and implications for interaction collaborative learning in computer conferences. International Journal of Educational Telecommunications 1 2/3 (1995) 147-166
16. Gustafson K. The impact of technologies on learning. Planning for Higher Education, Society for College and University Planning 32 2 (2004) 37-43
17. Hauben, M. (2000). History of ARPANET. Retrieved June 7, 2006 from, http://www2.dei.isep.ipp.pt/docs/arpa.html
18. Hiltz S.R. The virtual classroom: Learning without limits via computer networks (1995), Ablex, Norwood, NJ
19. Huffstuter P.J., and Fields R. A virtual revolution in teaching. Los Angeles Times (2000, March 3) 1
20. Jonsson, E.,(1998). Electronic discourse: On speech and writing on the Internet. Retrieved June 7, 2006, from http://www.ludd.luth.se/users/jonsson/D-essay/2.html
21. Keysar B., and Henly A.S. Speakers' overestimation of their effectiveness. Psychological Science 13 3 (2002) 207-212
22. Kruger J., Epley N., Parker J., and Ng Z.-W. Egocentrism over e-mail: Can we communicate as well as we think?. Journal of Personality and Social Psychology 89 (2005) 925-936
23. Le T., and Le Q. The nature of learners' email communication. Proceedings of the International Conference on Computers in Education, vol. 1, 12/3/02-12/6/02 (2002) 468-471 Auckland, New Zealand
24. Martin P.T. Email and the Internet as a teaching tool: A critical perspective. Proceedings of the 26th Annual Frontiers in Education Conference, 11/6/96-11/9/96 (1996), Salt Lake City, UT 823-825
25. Mallon R., and Oppenheim C. Style used in electronic mail. Aslib Proceedings 54 1 (2002) 8-22
26. Matthews H. Effects of group identity on discussions in public on-line for a. In: Pemberton L., and Shurrille S. (Eds). Words on the web: Computer-mediated communication (2000), Intellect Ltd., Exeter, NH 79-86
27. Naughton J. A brief history of the future: The origins of the Internet (1999), Weidenfeld and Nicolson, London
28. Oblinger D.G., and Hawking B.L. The myth about e-learning. Educause Review 40 4 (2005) 14-15
29. Perse E.I., Burton P., Kovner E., Lears M.E., and Sen R.J. Predicting computer-mediated communication in a college class. Communication Research Reports 9 2 (1992) 161-170
30. Reid A. Comparing telephone with face-to-face contact. In: de Sola Pool I. (Ed). The social impact of the telephone (1977), MIT Press, Cambridge, MA 386-415
31. Rice R.E. Mediated group communication. In: Rice R.E., and Associates (Eds). The new media: Communication, research and technology (1984), Sage, Beverly Hills, CA 128-154
32. Rice R.E. Media appropriateness: Using social presence theory to compare traditional and new organization media. Human Communication Research 19 4 (1993) 451-484
33. Rice R.P. The rhetoric of e-mail: An analysis of style. Proceedings of the 1995 International Professional Communication Conference, 09/27/95-09/29/95 (1995) 110-115 Savannah, GA
34. Rice R.E., and Love G. Electronic emotion: Socioemotional content in a computer-mediated communication network. Communication Research 14 1 (1987) 85-108
35. Richardson J.C., and Swan K. Examining social presence in online courses in relation to students' perceived learning and satisfaction. Journal of Asynchronous Learning Networks 7 1 (2003) 68-88
36. Sassenberg K., Boos M., and Rabung S. Attitude change in face-to-face and computer-mediated communication: Private self-awareness as mediator and moderator. European Journal of Social Psychology 35 3 (2005) 361-374
37. Sharp J.E. E-teaching simply with e-mail. Proceedings of the 30th ASEE/IEEE Frontiers in Education Conference, 10/18/2000-10/21/2000 (2000) S3B-8-S3B-13 Kansas City, MO
38. Sherry L. The nature and purpose of online discourse: A brief synthesis of current research as related to the WEB project. International Journal of Educational Telecommunications 6 1 (2000) 19-51
39. Short J., Williams E., and Christie B. The social psychology of telecommunications (1976), John Wiley & Sons, New York, NY
40. Straub D., and Karahanna E. Knowledge worker communications and recipient availability: Toward a task closure explanation of media choice. Organization Science 9 2 (1998) 160-175
41. Sussman S., and Sproull L. Straight talk: Delivering bad news through electronic communication. Information Systems Research 10 20 (1999) 150-167
42. Tassabehji R., and Vakola M. Business email: The killer impact. Communications of the ACM 48 11 (2005) 64-70
43. Thompson J.C., and Lloyd B.A. E-mail etiquette (netiquette). Pulp and Paper Industry Technical Conference 2002, 6/17/02-6/21/02 (2002) 111-114 Toronto, Ontario Canada
44. Trupe, A. (2002). Academic literacy in a wired world: Redefining genres for college writing courses. Retrieved June 7, 2006, from http://www.bridgewater.edu/~atrupe/AcadLit/WiredWorld.htm
45. Tu C. The measurement of social presence in an online learning environment. International Journal on E-Learning 1 2 (2002) 34-45
46. Tu C., and McIsaac M. The relationship of social presence and interaction in online classes. The American Journal of Distance Education 16 3 (2002) 131-150
47. Walther J.B., and Burgoon J.K. Relational communication in computer-mediated interaction. Human Communication Research 19 1 (1992) 50-88
48. Walther J.B., and Parks M.R. Cues filtered out, cues filtered. In: Knapp M.L., and Daly J.A. (Eds). Computer-mediated communication and relationships. 3rd ed. Handbook of interpersonal communication (2002), Sage, Thousand Oaks, CA 529-563
49. Young S.C. A field study on the implementation of a synchronous distance course with asynchronous internet-supported telecommunications technologies in Taiwan. International Journal of Educational Telecommunications 5 2 (1999) 111-126
50. Zhang D., Zhao J.L., Zhou L., and Nunamaker J.F. Can e-learning replace classroom learning?. Communications of the ACM 47 5 (2004) 75-79