The impact of hotel pricing policies on perceived fairness and satisfaction with the reservation process

Journal of Hospitality and Leisure Marketing

Volumn 13, Issue 1, 2005, Pages 25-39

  Mattila, Anna S ^a   Choi, Sunmee ^b  

^a PENNSYLVANIA STATE UNIVERSITY   (United States)

^b Department of Innovation and Entrepreneurial Marketing   (South Korea)

Author keywords

Differential pricing; Perceived fairness; Social comparison

Indexed keywords

EID: 33746655780     PISSN: 10507051     EISSN: 15410897     Source Type: Journal    
DOI: 10.1300/J150v13n01_03     Document Type: Article

References (22)

1. Adams, J. (1965). Inequity in social exchange. In L. Berkowitz (Ed.), Advances in Experimental Social Psychology (Vol 2, pp. 267-299), New York: Academic Press.
2. Brockner, J., Ackerman G. & Fairchild G. (2001). When do elements of procedural fairness make a difference? A classification of moderating differences. In J. Greenberg & R. Cropanzano (Eds.), Advances in Organizational Justice (pp. 179-212). Stanford University Press: Standford.
3. Collie, T., Sparks, B. & Bradely, G. (2000). Investing in interactional justice: A study of the fair process effect within a hospitality failure context. Journal of Hospitality & Tourism Research, 24(4), 448-472.
4. Collie, T., G. Bradley and B. Sparks (2002), "Fair Process Revisited: Differential Effects of Interactional and Procedural Justice in the Presence of Social Comparison Information," Journal of Experimental Social Psychology, 38, 545-555.
5. Colquitt, J. (2001). On the dimensionality of organizational justice: A construct validation of a measure. Journal of Applied Psychology, 86(3), 386-400.
6. Cropanzano, R & Folger R. (1991), Procedural Justice and Worker Motivation. In R. Steers & L. Porter (Eds.), Motivation and Work Behavior. New York: McGraw-Hill.
7. Cross, R. G. (1997) Revenue Management: Hard-Core Tactics for Market Domination. New York: Broadway Books.
8. Folger, R. (1987). Reformulating the preconditions of resentment: A referent cognitions model. In J. Masters & W. Smith (Eds.), Social comparison, social justice and relative deprivation: Theoretical, empirical and policy perspectives (pp. 183-215). Hillsdale, NJ: Lawrence Erlbaum Associates.
9. Folkes, Valerie S. (1988). Recent Attribution Research in Consumer Behavior: A Review and New Directions. Journal of Consumer Research, 548-565.
10. Kimes, S. E. (1994). Perceived Fairness of Yield Management. Cornell Hotel and Restaurant Administration Quarterly, 35(1), 22-29.
11. Kimes, S. E. & McGuire, K. (2001). Function-space Revenue Management: A Case Study from Singapore. Cornell Hotel and Restaurant Administration Quarterly, 42(6), 33-46.
12. Kimes, S. & Wagner, P. (2001). Preserving Your Revenue Management System as a Trade Secret. Cornell Hotel & Restaurant Administration Quarterly, 42(5), 8-15.
13. Oliver, R. (1997). Satisfaction: A Behavioral Perspective on the Consumer, New York: McGraw-Hill.
14. Oliver, R., & Swan, J. (1989). Consumer perceptions of interpersonal equity and satisfaction in transactions: A field survey approach. Journal of Marketing, 53, 21-35.
15. Messick, D. & Sentis, K. (1983). Fairness, preference and fairness biases. In D. Messick & K. Cook (Eds.), Equity Theory; Psychological and Sociological Perspectives (pp. 61-94). New York: Pragger.
16. Thibault, J. & Kelley, H. (1959). The Social Psychology of Groups, New York: Wiley.
17. Urbany, J. & Weilbaker, D. (1988). The effect of plausible and exaggerated reference prices on consumer perceptions and price search. Journal of Consumer Research, 15(June), 95-110.
18. Van den Bos, K., Vermunt, R., & Lind, A. (1998). Evaluating outcomes by means of the fair process effect: Evidence for different processes in fairness and satisfaction judgments. Journal of Personality & Social Psychology, 74, 1493-1503.
19. Van den Bos, K., Vermunt, R., & Wilke, H. (1997). Procedural and distributive justice: What is fair depends on more what comes first than on what comes next. Journal of Personality & Social Psychology, 72, 95-104.
20. Weiner, B. (2000). Attributional Thoughts about Consumer Behavior. Journal of Consumer Research, 27(3), 382-387.
21. Weiner, B. (1980), Human Motivation, New York: Holt, Rinehart & Winston.
22. Yuksel, A. & Yuksel, F. (2001). The Expectancy-disconfirmation Paradigm: A Critique. Journal of Hospitality & Tourism Research, 25(2), 107-131.