-
1
-
-
21844483550
-
Interdepartmental interdependence and coordination: The cast of the design/manufacturing interface
-
Adler, P.S. (1995), "Interdepartmental interdependence and coordination: the cast of the design/manufacturing interface", Organizational Science, Vol. 6 No. 2, pp. 147-67.
-
(1995)
Organizational Science
, vol.6
, Issue.2
, pp. 147-67
-
-
Adler, P.S.1
-
2
-
-
0004166064
-
-
The Dryden Press, Harcourt Brace College Publishers New York, NY
-
Bateson, J.E. and Hoffman, K.D. (1999), Managing Service Marketing, The Dryden Press, Harcourt Brace College Publishers, New York, NY.
-
(1999)
Managing Service Marketing
-
-
Bateson, J.E.1
Hoffman, K.D.2
-
3
-
-
84989040524
-
Differentiation strategies in 'stalemate industries'
-
Calori, R. and Ardisson, J. (1988), "Differentiation strategies in 'stalemate industries'", Strategic Management Journal, Vol. 9 No. 3, pp. 255-69.
-
(1988)
Strategic Management Journal
, vol.9
, Issue.3
, pp. 255-69
-
-
Calori, R.1
Ardisson, J.2
-
4
-
-
0026218374
-
Beefing up operations in service firms
-
Chase, R.B. and Hays, R.H. (1991), "Beefing up operations in service firms", Sloan Management Review, Vol. 32, pp. 15-26.
-
(1991)
Sloan Management Review
, vol.32
, pp. 15-26
-
-
Chase, R.B.1
Hays, R.H.2
-
5
-
-
0001878819
-
A paradigm for developing better measures of marketing constructs
-
Churchill, G.A. (1979), "A paradigm for developing better measures of marketing constructs", Journal of Marketing Research, Vol. 16, pp. 64-73.
-
(1979)
Journal of Marketing Research
, vol.16
, pp. 64-73
-
-
Churchill, G.A.1
-
6
-
-
33746586782
-
Automated deposit, coming to an ATM near you?
-
cited from Database: Business Source Premier
-
Community Banker (2005), "Automated deposit, coming to an ATM near you?", Community Banker, Vol. 14 No. 2, cited from Database: Business Source Premier.
-
(2005)
Community Banker
, vol.14
, Issue.2
-
-
Banker, C.1
-
7
-
-
21844490295
-
Implementing strategic missions: Effective strategic, structural and tactical choices
-
Covin, J.G., Slevin, D.P. and Schultz, R.L. (1994), "Implementing strategic missions: effective strategic, structural and tactical choices", Journal of Management Studies, Vol. 34 No. 4, pp. 481-505.
-
(1994)
Journal of Management Studies
, vol.34
, Issue.4
, pp. 481-505
-
-
Covin, J.G.1
Slevin, D.P.2
Schultz, R.L.3
-
8
-
-
0002474498
-
Close the marketing/manufacturing gap
-
Crittenden, V.L. (1992), "Close the marketing/manufacturing gap", Sloan Management Review, Vol. 33, pp. 41-52.
-
(1992)
Sloan Management Review
, vol.33
, pp. 41-52
-
-
Crittenden, V.L.1
-
10
-
-
33746633190
-
Who banks online
-
June, p. 72
-
Feig, N. (2005), "Who banks online", Community Banker, June, p. 72.
-
(2005)
Community Banker
-
-
Feig, N.1
-
11
-
-
0003645550
-
-
McGraw-Hill, Inc. New York, NY
-
Fitzsimmons, J.A. and Fitzsimmons, M.J. (1998), Service Management for Competitive Advantage, McGraw-Hill, Inc., New York, NY.
-
(1998)
Service Management for Competitive Advantage
-
-
Fitzsimmons, J.A.1
Fitzsimmons, M.J.2
-
12
-
-
0004059616
-
-
Business One Irwin Homewood, IL
-
Giffi, C., Roth, A.V. and Seal, G.M. (1990), Competing in World-class Manufacturing, Business One Irwin, Homewood, IL, p. 60430.
-
(1990)
Competing in World-class Manufacturing
, pp. 60430
-
-
Giffi, C.1
Roth, A.V.2
Seal, G.M.3
-
13
-
-
30044450111
-
-
The Economist Publications New York, NY
-
Greenberg, B.A. and Harris, L. (1987), Consumer Banking in the United States, the Service Delivery Gap, The Economist Publications, New York, NY.
-
(1987)
Consumer Banking in the United States, the Service Delivery Gap
-
-
Greenberg, B.A.1
Harris, L.2
-
14
-
-
0002422674
-
Business unit strategy, managerial characteristics, and business unit effectiveness at strategy implementation
-
Gupta, A.K. and Govindarajan, V. (1984), "Business unit strategy, managerial characteristics, and business unit effectiveness at strategy implementation", Academy of Management Journal, Vol. 27 No. 1, pp. 25-41.
-
(1984)
Academy of Management Journal
, vol.27
, Issue.1
, pp. 25-41
-
-
Gupta, A.K.1
Govindarajan, V.2
-
15
-
-
0001158646
-
Research methodologies for contingencies approaches to business strategy
-
Harrigan, K.R. (1983), "Research methodologies for contingencies approaches to business strategy", Academy of Management Review, Vol. 8 No. 3, pp. 398-405.
-
(1983)
Academy of Management Review
, vol.8
, Issue.3
, pp. 398-405
-
-
Harrigan, K.R.1
-
16
-
-
0000380646
-
Lessons in the service sector
-
March/April, pp. 118-26
-
Heskett, J.L. (1987), "Lessons in the service sector", Harvard Business Review, March/April, pp. 118-26.
-
(1987)
Harvard Business Review
-
-
Heskett, J.L.1
-
19
-
-
0000862764
-
Evaluating the performance effects of Miles and Snow's strategic archetypes in banking, 1983 to 1987: Big or small?
-
James, W.L. and Hatten, K.J. (1995), "Evaluating the performance effects of Miles and Snow's strategic archetypes in banking, 1983 to 1987: big or small?", Journal of Business Research, Vol. 31, pp. 145-54.
-
(1995)
Journal of Business Research
, vol.31
, pp. 145-54
-
-
James, W.L.1
Hatten, K.J.2
-
20
-
-
0001183628
-
Integrative research in marketing and operations management
-
Karmarkar, U.S. (1996), "Integrative research in marketing and operations management", Journal of Marketing Research, Vol. 33, pp. 125-33.
-
(1996)
Journal of Marketing Research
, vol.33
, pp. 125-33
-
-
Karmarkar, U.S.1
-
21
-
-
84985846113
-
Linking product planning and process design
-
Kim, J.S., Ritzman, L.P., Benton, W.C. and Snyder, D.L. (1992), "Linking product planning and process design", Decision Sciences, Vol. 23, pp. 44-60.
-
(1992)
Decision Sciences
, vol.23
, pp. 44-60
-
-
Kim, J.S.1
Ritzman, L.P.2
Benton, W.C.3
Snyder, D.L.4
-
22
-
-
0034394640
-
Assessing the impact of proactive versus reactive modes of strategic information systems planning
-
King, W.R. and Teo, T.S.H. (2000), "Assessing the impact of proactive versus reactive modes of strategic information systems planning", Omega, Vol. 28, pp. 667-79.
-
(2000)
Omega
, vol.28
, pp. 667-79
-
-
King, W.R.1
Teo, T.S.H.2
-
23
-
-
0001151276
-
Research in the process and content of manufacturing strategy
-
Leong, K., Snyder, D.L. and Ward, P.T. (1990), "Research in the process and content of manufacturing strategy", Omega, Vol. 18 No. 2, pp. 109-22.
-
(1990)
Omega
, vol.18
, Issue.2
, pp. 109-22
-
-
Leong, K.1
Snyder, D.L.2
Ward, P.T.3
-
24
-
-
0002738853
-
Marketing strategy implications of the Miles and Snow strategic typology
-
McDaniel, S.W. and Kolari, J.W. (1987), "Marketing strategy implications of the Miles and Snow strategic typology", Journal of Marketing, Vol. 51, pp. 19-30.
-
(1987)
Journal of Marketing
, vol.51
, pp. 19-30
-
-
McDaniel, S.W.1
Kolari, J.W.2
-
25
-
-
0002168377
-
Strategic adaptability and firm performance: A market contingent perspective
-
Mckee, D.O., Varadarajan, P.R. and Pride, W.M. (1989), "Strategic adaptability and firm performance: a market contingent perspective", Journal of Marketing, Vol. 53, pp. 21-35.
-
(1989)
Journal of Marketing
, vol.53
, pp. 21-35
-
-
McKee, D.O.1
Varadarajan, P.R.2
Pride, W.M.3
-
26
-
-
0036609213
-
Spanning the continuum between marketing and operations
-
Malhotra, M.K. and Sharma, S. (2002), "Spanning the continuum between marketing and operations", Journal of Operations Management, Vol. 20, pp. 209-19.
-
(2002)
Journal of Operations Management
, vol.20
, pp. 209-19
-
-
Malhotra, M.K.1
Sharma, S.2
-
27
-
-
0003513967
-
-
McGraw-Hill New York, NY
-
Miles, R.E. and Snow, C.C. (1978), Organizational Strategy, Structure and Process, McGraw-Hill, New York, NY.
-
(1978)
Organizational Strategy, Structure and Process
-
-
Miles, R.E.1
Snow, C.C.2
-
28
-
-
0000137997
-
Relating porter's business strategies to environment and structure: Analysis and performance implications
-
Miller, D. (1988), "Relating porter's business strategies to environment and structure: analysis and performance implications", Academy of Management Journal, Vol. 31, pp. 280-308.
-
(1988)
Academy of Management Journal
, vol.31
, pp. 280-308
-
-
Miller, D.1
-
29
-
-
0003771111
-
-
Allyn and Bacon Boston, MA
-
Murdic, R.G., Render, B. and Russell, R.S. (1990), Service Operations Management, Allyn and Bacon, Boston, MA.
-
(1990)
Service Operations Management
-
-
Murdic, R.G.1
Render, B.2
Russell, R.S.3
-
30
-
-
0000839495
-
Flexible manufacturing organizations: Implications for strategy formulation and organizational design
-
Nemetz, P.L. and Fry, L.W. (1988), "Flexible manufacturing organizations: implications for strategy formulation and organizational design", Academy of Management Review, Vol. 13, pp. 627-38.
-
(1988)
Academy of Management Review
, vol.13
, pp. 627-38
-
-
Nemetz, P.L.1
Fry, L.W.2
-
31
-
-
0036608779
-
The integration of manufacturing and marketing/sales decisions: Impact on organizational performance
-
O'Leary-Kelly, S.W. and Flores, B.E. (2002), "The integration of manufacturing and marketing/sales decisions: impact on organizational performance", Journal of Operations Management, Vol. 20, pp. 221-40.
-
(2002)
Journal of Operations Management
, vol.20
, pp. 221-40
-
-
O'Leary-Kelly, S.W.1
Flores, B.E.2
-
32
-
-
0001261094
-
Refinement and reassessment of SERVQUAL scale
-
Parasuraman, A., Berry, L.L. and Zeithamal, V.A. (1991), "Refinement and reassessment of SERVQUAL scale", Journal of Retailing, Vol. 67 No. 4, pp. 420-50.
-
(1991)
Journal of Retailing
, vol.67
, Issue.4
, pp. 420-50
-
-
Parasuraman, A.1
Berry, L.L.2
Zeithamal, V.A.3
-
33
-
-
33746658878
-
-
Thomson Financial Publishing Skokie, IL
-
POLK World Bank Directory (1997), Top 1000 US Banks, Thomson Financial Publishing, Skokie, IL.
-
(1997)
Top 1000 US Banks
-
-
-
34
-
-
0002030653
-
Environments as moderators of the relationship between strategy and performance
-
Prescott, J.E. (1986), "Environments as moderators of the relationship between strategy and performance", Academy of Management Journal, Vol. 29 No. 2, pp. 329-46.
-
(1986)
Academy of Management Journal
, vol.29
, Issue.2
, pp. 329-46
-
-
Prescott, J.E.1
-
35
-
-
33746607907
-
What banks are learning about their oldest customers
-
cited from Database: Business Source Premier
-
Quittner, J. (2005), "What banks are learning about their oldest customers", American Banker, Vol. 170 No. 118, cited from Database: Business Source Premier.
-
(2005)
American Banker
, vol.170
, Issue.118
-
-
Quittner, J.1
-
36
-
-
1842426155
-
-
Bank Administration Institute, Rolling Meadows Chicago, IL
-
Roth, A.V. and Van der Velde, M. (1990), Retail Banking Strategies: Opportunities for the 1990s, Bank Administration Institute, Rolling Meadows, Chicago, IL.
-
(1990)
Retail Banking Strategies: Opportunities for the 1990s
-
-
Roth, A.V.1
Van Der Velde, M.2
-
37
-
-
0000216196
-
Operations as marketing: A competitive service strategy
-
Roth, A.V. and Van der Velde, M. (1991), "Operations as marketing: a competitive service strategy", Journal of Operations Management, Vol. 10 No. 3, pp. 303-28.
-
(1991)
Journal of Operations Management
, vol.10
, Issue.3
, pp. 303-28
-
-
Roth, A.V.1
Van Der Velde, M.2
-
38
-
-
0005413908
-
-
Bank Administration Institute, Rolling Meadows Chicago, IL
-
Roth, A.V. and Van der Velde, M. (1992), World-class Banking: Benchmarking the Strategies of the Retail Banking Leaders, Bank Administration Institute, Rolling Meadows, Chicago, IL.
-
(1992)
World-class Banking: Benchmarking the Strategies of the Retail Banking Leaders
-
-
Roth, A.V.1
Van Der Velde, M.2
-
39
-
-
0001762064
-
Identification and analysis of moderator variables
-
Sharma, S., Durand, R.M. and Gur-Arie, O. (1981), "Identification and analysis of moderator variables", Journal of Marketing Research, Vol. 18, pp. 291-300.
-
(1981)
Journal of Marketing Research
, vol.18
, pp. 291-300
-
-
Sharma, S.1
Durand, R.M.2
Gur-Arie, O.3
-
40
-
-
0002986901
-
Manufacturing-missing link in corporate strategy
-
May/June, pp. 136-45
-
Skinner, W. (1969), "Manufacturing-missing link in corporate strategy", Harvard Business Review, May/June, pp. 136-45.
-
(1969)
Harvard Business Review
-
-
Skinner, W.1
-
41
-
-
0000682061
-
Measuring organizational strategies: Some theoretical and methodological problems
-
Snow, C.C. and Hambrick, D.C. (1980), "Measuring organizational strategies: some theoretical and methodological problems", Academy of Management Review, Vol. 5 No. 4, pp. 527-38.
-
(1980)
Academy of Management Review
, vol.5
, Issue.4
, pp. 527-38
-
-
Snow, C.C.1
Hambrick, D.C.2
-
42
-
-
0000845565
-
Conflict and negotiation processes in organizations
-
Dunnette, M.D. Rand McNally Chicago, IL
-
Thomas, K. (1992), "Conflict and negotiation processes in organizations", in Dunnette, M.D. (Ed.), Handbook of Industrial and Organizational Psychology, Rand McNally, Chicago, IL, pp. 651-717.
-
(1992)
Handbook of Industrial and Organizational Psychology
, pp. 651-717
-
-
Thomas, K.1
-
43
-
-
0000030687
-
The concept of fit in strategy research: Toward verbal and statistical correspondence
-
Venkatraman, N. (1989), "The concept of fit in strategy research: toward verbal and statistical correspondence", Academy of Management Review, Vol. 14, pp. 423-44.
-
(1989)
Academy of Management Review
, vol.14
, pp. 423-44
-
-
Venkatraman, N.1
-
44
-
-
0034140747
-
Manufacturing strategy in context: Environment, competitive strategy and manufacturing strategy
-
Ward, P.T. and Duray, R. (2000), "Manufacturing strategy in context: environment, competitive strategy and manufacturing strategy", Journal of Operations Management, Vol. 18, pp. 123-38.
-
(2000)
Journal of Operations Management
, vol.18
, pp. 123-38
-
-
Ward, P.T.1
Duray, R.2
-
45
-
-
84990585762
-
Manufacturing proactiveness and performance
-
Ward, P.T., Leong, G.K. and Boyer, K.K. (1994), "Manufacturing proactiveness and performance", Decision Sciences, Vol. 25 No. 3, pp. 337-55.
-
(1994)
Decision Sciences
, vol.25
, Issue.3
, pp. 337-55
-
-
Ward, P.T.1
Leong, G.K.2
Boyer, K.K.3
-
46
-
-
0002453759
-
Competing through manufacturing
-
January/February, pp. 99-109
-
Wheelwright, S.C. and Hayes, R.H. (1985), "Competing through manufacturing", Harvard Business Review, January/February, pp. 99-109.
-
(1985)
Harvard Business Review
-
-
Wheelwright, S.C.1
Hayes, R.H.2
-
47
-
-
36549030877
-
Web banking leveling off
-
cited from Database: Business Source Premier
-
Wolfe, D. (2005), "Web banking leveling off", American Banker, Vol. 170, cited from Database: Business Source Premier.
-
(2005)
American Banker
, vol.170
-
-
Wolfe, D.1
-
48
-
-
84989052440
-
Business strategy, technology policy and firm performance
-
Zara, S.A. and Covin, J.G. (1993), "Business strategy, technology policy and firm performance", Strategic Management Journal, Vol. 14, pp. 451-78.
-
(1993)
Strategic Management Journal
, vol.14
, pp. 451-78
-
-
Zara, S.A.1
Covin, J.G.2
-
49
-
-
0030548125
-
The behavioral consequences of service quality
-
Zeithamal, V.A., Berry, L.L. and Parasuraman, A. (1996), "The behavioral consequences of service quality", Journal of Marketing, Vol. 60, pp. 31-46.
-
(1996)
Journal of Marketing
, vol.60
, pp. 31-46
-
-
Zeithamal, V.A.1
Berry, L.L.2
Parasuraman, A.3
-
50
-
-
0041416401
-
Sales performance measurement in bank branches
-
Cook, W.D. and Hababou, M. (2001), "Sales performance measurement in bank branches", Omega, Vol. 29 No. 6, pp. 299-307.
-
(2001)
Omega
, vol.29
, Issue.6
, pp. 299-307
-
-
Cook, W.D.1
Hababou, M.2
|