The new library user in Sweden: A LibQUAL+™ study at Lund University

Performance Measurement and Metrics

Volumn 7, Issue 1, 2006, Pages 45-53

  Kyrillidou, Martha ^a   Persson, Ann Christin ^b  

^a ASSOCIATION OF RESEARCH LIBRARIES   (United States)

^b LUND INSTITUTE OF TECHNOLOGY   (Sweden)

Author keywords

Information services; Sweden; University libraries; User studies

Indexed keywords

EID: 33745860454     PISSN: 14678047     EISSN: None     Source Type: Journal    
DOI: 10.1108/14678040610654855     Document Type: Article

References (6)

1. Calvert, P.J. (2001), "International variations in measuring customer expectations", Library Trends, Vol. 49 No. 4, pp. 732-58.
2. Kruse, F. (2002), "Alice i den røde dronningens land: En analyse af danske forskningsbibliotekers brugerundersøgelser 1990-2000, deres indhold, metode, kvalitet og betydning", Arbejdspapirer, en skriftserie fra Statsbiblioteket, Vol. 4.
3. Kruse, F. (2004), "Brugerundersøgelser på forskningsbibliotekerne - mellem ritual og refleksivitet?", DF Revy, Vol. 27 No. 1, pp. s4-s7.
4. Lincoln, Y.S. (2002), "Insights into library services and users from qualitative research", Library & Information Science Research, Vol. 24 No. 1, pp. 3-16.
5. Nagata, H., Sato, Y., Gerrard, S. and Kytömäki, P. (2004), "The dimensions that construct the evaluation of service quality in academic libraries", Performance Measurement and Metrics, Vol. 5 No. 2, pp. 53-65.
6. Thompson, B. (2004), "Presentation" at LibQUAL+™ International Results Workshop, 7 July, Brighton, UK.