International variations in measuring customer expectations

Library Trends

Volumn 49, Issue 4, 2001, Pages 732-757

  Calvert, Philip J ^a  

^a VICTORIA UNIVERSITY OF WELLINGTON   (New Zealand)

Author keywords

[No Author keywords available]

Indexed keywords

EID: 0035535979     PISSN: 00242594     EISSN: None     Source Type: Journal    
DOI: None     Document Type: Review

References (24)

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2. Measuring service quality: From theory into practice
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4. Consumer perceptions of service quality: An assessment of the SERVQUAL dimensions
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6. Chinese values and the search for culture-free dimensions of culture
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8. Student expectations of, and satisfaction with, the university library
9. Methods for measuring service quality in university libraries in New Zealand
10. Service quality and customer satisfaction: An assessment and future directions
11. Individualism-collectivism: A study of cross-cultural researchers
12. Wanting it all: The relationship between expectations and the public's perceptions of public library services
13. Cross-cultural research in ethnolinguistic communities: Meth-odological considerations
14. Customer expectations: Concepts and reality for academic library services
15. Assessment of service quality in academic libraries: Focus on the applicability of the SERVQUAL
16. Service quality in academic libraries
17. Adapting service quality concepts to academic libraries
18. Measuring service quality: Current thinking and future requirements
19. Managing intercultural conflicts effectively