메뉴 건너뛰기




Volumn 43, Issue 3, 2005, Pages 257-286

Identifying performance measures of small ventures - The case of the tourism industry

Author keywords

[No Author keywords available]

Indexed keywords


EID: 33745311084     PISSN: 00472778     EISSN: 1540627X     Source Type: Journal    
DOI: 10.1111/j.1540-627X.2005.00137.x     Document Type: Review
Times cited : (191)

References (102)
  • 1
    • 0842331823 scopus 로고    scopus 로고
    • Does money matter?: Wealth attainment as the motive for initiating growth-oriented technology ventures
    • Amit, R., K. R. MacCrimmon, C. Zietsma, and J. M. Oesch (2001). "Does Money Matter?: Wealth Attainment as the Motive for Initiating Growth-Oriented Technology Ventures," Journal of Business Venturing 16(2), 119-143.
    • (2001) Journal of Business Venturing , vol.16 , Issue.2 , pp. 119-143
    • Amit, R.1    MacCrimmon, K.R.2    Zietsma, C.3    Oesch, J.M.4
  • 2
    • 0013123465 scopus 로고    scopus 로고
    • The customer satisfaction index as a leading indicator
    • Ed. T. A. Swartz and D. Iacobucci. Thousand Oaks, CA: Sage Publications
    • Anderson, E. W., and C. Fornell (2000). "The Customer Satisfaction Index as a Leading Indicator," in Handbook of Service Marketing and Management. Ed. T. A. Swartz and D. Iacobucci. Thousand Oaks, CA: Sage Publications, 255-267.
    • (2000) Handbook of Service Marketing and Management , pp. 255-267
    • Anderson, E.W.1    Fornell, C.2
  • 3
    • 20444405530 scopus 로고
    • The antecedents and consequences of customer satisfaction for firms
    • Anderson, E. W., and M. Sullivan (1993). "The Antecedents and Consequences of Customer Satisfaction for Firms." Marketing Science 12(2), 125-134.
    • (1993) Marketing Science , vol.12 , Issue.2 , pp. 125-134
    • Anderson, E.W.1    Sullivan, M.2
  • 4
    • 0011939750 scopus 로고
    • Customer satisfaction, market share, and profitability: Findings from sweden
    • Anderson, E. W., C. Fornell, and D. R. Lehmann (1994). "Customer Satisfaction, Market Share, and Profitability: Findings from Sweden," Journal of Marketing 58(3), 53-66.
    • (1994) Journal of Marketing , vol.58 , Issue.3 , pp. 53-66
    • Anderson, E.W.1    Fornell, C.2    Lehmann, D.R.3
  • 5
    • 84891080945 scopus 로고
    • Satisfaction, loyalty and reputation as indicators of customer orientation in the public sector
    • Anderssen, T. W. (1994). "Satisfaction, Loyalty and Reputation as Indicators of Customer Orientation in the Public Sector," The International Journal of Public Sector Management 7(2), 16-35.
    • (1994) The International Journal of Public Sector Management , vol.7 , Issue.2 , pp. 16-35
    • Anderssen, T.W.1
  • 6
    • 0040976741 scopus 로고    scopus 로고
    • An examination of the impact of initial founding conditions and decisions upon the performance of new bank start-ups
    • Bamford, C. E., T. J. Dean, and P. P. McDougall (2000). "An Examination of the Impact of Initial Founding Conditions and Decisions upon the Performance of New Bank Start-Ups," Journal of Business Venturing 15(3), 253-277.
    • (2000) Journal of Business Venturing , vol.15 , Issue.3 , pp. 253-277
    • Bamford, C.E.1    Dean, T.J.2    McDougall, P.P.3
  • 7
    • 84896930624 scopus 로고
    • Firm resource and sustained competitive advantage
    • Barney, J. (1991). "Firm Resource and Sustained Competitive Advantage," Journal of Management 17(1), 99-120.
    • (1991) Journal of Management , vol.17 , Issue.1 , pp. 99-120
    • Barney, J.1
  • 9
    • 38249034238 scopus 로고
    • Psychological characteristics associated with performance in entrepreneurial firms and smaller businesses
    • Begley, T. M., and D. P. Boyd (1987). "Psychological Characteristics Associated with Performance in Entrepreneurial Firms and Smaller Businesses," Journal of Business Venturing 2(1), 79-93.
    • (1987) Journal of Business Venturing , vol.2 , Issue.1 , pp. 79-93
    • Begley, T.M.1    Boyd, D.P.2
  • 10
    • 84989046107 scopus 로고
    • Growth and performance contrasts between 'Types' of small firms
    • Birley, S., and P. Westhead (1990). "Growth and Performance Contrasts between 'Types' of Small Firms," Strategic Management Journal 11(7), 535-557.
    • (1990) Strategic Management Journal , vol.11 , Issue.7 , pp. 535-557
    • Birley, S.1    Westhead, P.2
  • 11
    • 38149144038 scopus 로고
    • A taxonomy of business start-Up reasons and their impact on firm growth and size
    • Birley, S., and P. Westhead (1994). "A Taxonomy of Business Start-Up Reasons and Their Impact on Firm Growth and Size," Journal of Business Venturing 9(1), 7-31.
    • (1994) Journal of Business Venturing , vol.9 , Issue.1 , pp. 7-31
    • Birley, S.1    Westhead, P.2
  • 12
    • 84965402149 scopus 로고
    • A constructivist framework for understanding entrepreneurship performance
    • Bouchikhi, H. (1993). "A Constructivist Framework for Understanding Entrepreneurship Performance," Organization Studies 14(4), 549-570.
    • (1993) Organization Studies , vol.14 , Issue.4 , pp. 549-570
    • Bouchikhi, H.1
  • 13
    • 84989026759 scopus 로고
    • Planning and financing performance among small firms in A.G
    • Bracker, J. S., B. W. Keats, and J. N. Pearson, (1988). "Planning and Financing Performance among Small Firms in A.G.," Strategic Management Journal 9(6), 591-604.
    • (1988) Strategic Management Journal , vol.9 , Issue.6 , pp. 591-604
    • Bracker, J.S.1    Keats, B.W.2    Pearson, J.N.3
  • 14
    • 38149144619 scopus 로고
    • Market opportunity analysis: A DIY approach for small tourism enterprises
    • Brownlie, D. (1994). "Market Opportunity Analysis: A DIY Approach for Small Tourism Enterprises," Tourism Management 15(1), 37-45.
    • (1994) Tourism Management , vol.15 , Issue.1 , pp. 37-45
    • Brownlie, D.1
  • 15
    • 0000477418 scopus 로고
    • A comparison of methods and sources for obtaining estimates of new ventures' performance
    • Brush, C., and P. Wanderwerf (1992). "A Comparison of Methods and Sources for Obtaining Estimates of New Ventures' Performance," Journal of Business Venturing 7, 157-170.
    • (1992) Journal of Business Venturing , vol.7 , pp. 157-170
    • Brush, C.1    Wanderwerf, P.2
  • 16
    • 0003146541 scopus 로고    scopus 로고
    • Self-service and technology
    • Ed. T. A. Swartz and D. Iacobucci. Thousand Oaks, CA: Sage Publications
    • Burnes, J. G., P. A. Dunne, and W. J. Glynn (2000). "Self-Service and Technology," in Handbook of Service Marketing and Management. Ed. T. A. Swartz and D. Iacobucci. Thousand Oaks, CA: Sage Publications, 89-102.
    • (2000) Handbook of Service Marketing and Management. , pp. 89-102
    • Burnes, J.G.1    Dunne, P.A.2    Glynn, W.J.3
  • 17
    • 0000026910 scopus 로고
    • Effectiveness as paradox: Consensus and conflict in conceptions of organizational effectiveness
    • Cameron, K. S. (1986). "Effectiveness as Paradox: Consensus and Conflict in Conceptions of Organizational Effectiveness," Management Science 32(5), 539-553.
    • (1986) Management Science , vol.32 , Issue.5 , pp. 539-553
    • Cameron, K.S.1
  • 18
    • 0001114573 scopus 로고
    • Measuring the performance of emerging businesses: A validation study
    • Chandler, G. N., and S. H. Hanks (1993a). "Measuring the Performance of Emerging Businesses: A Validation Study," Journal of Business Venturing 8, 391-408.
    • (1993) Journal of Business Venturing , vol.8 , pp. 391-408
    • Chandler, G.N.1    Hanks, S.H.2
  • 19
    • 33745291477 scopus 로고
    • Resource-based capabilities strategy and venture performance
    • Ed. N. C. Churchill et al. Babson Park, MA: Babson College
    • _ (1993b). "Resource-Based Capabilities Strategy and Venture Performance," in Frontiers of Entrepreneurship Research. Ed. N. C. Churchill et al. Babson Park, MA: Babson College, 31-42.
    • (1993) Frontiers of Entrepreneurship Research. , pp. 31-42
  • 23
    • 0001164825 scopus 로고
    • Initial human and financial capital as predictors of new venture performance
    • Cooper, A. C., F. J. Gimeno-Gascon, and C. Y. Woo (1994). "Initial Human and Financial Capital as Predictors of New Venture Performance," Journal of Business Venturing 9(5), 331-395.
    • (1994) Journal of Business Venturing , vol.9 , Issue.5 , pp. 331-395
    • Cooper, A.C.1    Gimeno-Gascon, F.J.2    Woo, C.Y.3
  • 25
    • 84989092708 scopus 로고
    • Strategic management of small firms in hostile and benign environments
    • Covin, J. G., and D. P. Slevin (1989). "Strategic Management of Small Firms in Hostile and Benign Environments," Strategic Management Journal 10, 75-87.
    • (1989) Strategic Management Journal , vol.10 , pp. 75-87
    • Covin, J.G.1    Slevin, D.P.2
  • 27
    • 0000609253 scopus 로고
    • Continued entrepreneurship: Ability, need and opportunity as determinants of small firm growth
    • Davidsson, P. (1991). "Continued Entrepreneurship: Ability, Need and Opportunity as Determinants of Small Firm Growth," Journal of Business Venturing, 6, 405-429.
    • (1991) Journal of Business Venturing , vol.6 , pp. 405-429
    • Davidsson, P.1
  • 28
    • 0000192752 scopus 로고
    • A profile of new venture success and failure in an emerging industry
    • Duchesneau, D. A., and W. B. Gartner (1990), "A Profile of New Venture Success and Failure in an Emerging Industry," Journal of Business Venturing 5, 297-312.
    • (1990) Journal of Business Venturing , vol.5 , pp. 297-312
    • Duchesneau, D.A.1    Gartner, W.B.2
  • 29
    • 0002996715 scopus 로고
    • Measuring the success of technology-based strategic business units
    • Dvir, D., and A. Shenhar (1992). "Measuring the Success of Technology-Based Strategic Business Units," Engineering Management Journal 4, 33-38.
    • (1992) Engineering Management Journal , vol.4 , pp. 33-38
    • Dvir, D.1    Shenhar, A.2
  • 30
    • 84989059342 scopus 로고
    • Technology's varying impact on the success of strategic business units within the miles and snow typology
    • Dvir, D., E. Segev, and A. Shenhar (1993). "Technology's Varying Impact on the Success of Strategic Business Units within the Miles and Snow Typology," Strategic Management Journal 14, 155-162.
    • (1993) Strategic Management Journal , vol.14 , pp. 155-162
    • Dvir, D.1    Segev, E.2    Shenhar, A.3
  • 31
    • 0028808929 scopus 로고
    • Entrepreneurial training in developing countries
    • Echtner, C. M. (1995). "Entrepreneurial Training in Developing Countries," Annals of Tourism Research 22(2), 119-133.
    • (1995) Annals of Tourism Research , vol.22 , Issue.2 , pp. 119-133
    • Echtner, C.M.1
  • 32
    • 84935500926 scopus 로고
    • Organizational growth: Linking founding team, strategy, environment and growth among U.S. Semiconductor ventures, 1978-1988
    • Eisenhardt, K. M., and C. B. Schoonhoven (1990). "Organizational Growth: Linking Founding Team, Strategy, Environment and Growth among U.S. Semiconductor Ventures, 1978-1988," Administrative Science Quarterly 35, 504-529.
    • (1990) Administrative Science Quarterly , vol.35 , pp. 504-529
    • Eisenhardt, K.M.1    Schoonhoven, C.B.2
  • 34
    • 84970092746 scopus 로고
    • Measuring service quality in the travel and tourism industry
    • Filk, G. R., and B. J. R. Ritchie (1991). "Measuring Service Quality in the Travel and Tourism Industry," Journal of Travel Research 30(2), 2-9.
    • (1991) Journal of Travel Research , vol.30 , Issue.2 , pp. 2-9
    • Filk, G.R.1    Ritchie, B.J.R.2
  • 35
  • 36
    • 0034046225 scopus 로고    scopus 로고
    • Characteristics and goals of family and owner-operated businesses in the rural tourism and hospitality sectors
    • Getz, D., and J. Carlsen (2000). "Characteristics and Goals of Family and Owner-Operated Businesses in the Rural Tourism and Hospitality Sectors," Tourism Management 21, 547-560.
    • (2000) Tourism Management , vol.21 , pp. 547-560
    • Getz, D.1    Carlsen, J.2
  • 37
    • 85023047776 scopus 로고    scopus 로고
    • Friendship over the counter: How social aspects of service encounters influence consumer service loyalty
    • Ed. T. A. Swartz, D. E. Bowen, and S. W. Brown. Greenwich, CT: JAI
    • Goodman, C., and D. Gremler (1996). "Friendship over the Counter: How Social Aspects of Service Encounters Influence Consumer Service Loyalty," in Advance in Service Marketing and Management, Vol. 5. Ed. T. A. Swartz, D. E. Bowen, and S. W. Brown. Greenwich, CT: JAI, 247-282,
    • (1996) Advance in Service Marketing and Management , vol.5 , pp. 247-282
    • Goodman, C.1    Gremler, D.2
  • 38
    • 0000200342 scopus 로고
    • A contingency approach to strategic implementation at the business unit level: Integrating administrative mechanisms with strategy
    • Govindarajan, V. (1988). "A Contingency Approach to Strategic Implementation at the Business Unit Level: Integrating Administrative Mechanisms with Strategy," Academy of Management Journal 31(4), 828-853.
    • (1988) Academy of Management Journal , vol.31 , Issue.4 , pp. 828-853
    • Govindarajan, V.1
  • 39
    • 14544305666 scopus 로고    scopus 로고
    • Service reflections: Service marketing comes of age
    • Ed, T. A. Swartz, and D. Iacobucci. Thousand Oaks, CA: Sage Publications.
    • Grönroos, C. (2000). "Service Reflections: Service Marketing Comes of Age," in Handbook of Service Marketing and Management. Ed, T. A. Swartz, and D. Iacobucci. Thousand Oaks, CA: Sage Publications. 13-16.
    • (2000) Handbook of Service Marketing and Management. , pp. 13-16
    • Grönroos, C.1
  • 40
    • 1942459433 scopus 로고    scopus 로고
    • Services as theater
    • Ed. T. A. Swartz, and D. Iacobucci. Thousand Oaks, CA: Sage Publications
    • Grove, S. J., R. P. Fisk, and J. John (2000). "Services as Theater," in Handbook of Service Marketing and Management. Ed. T. A. Swartz, and D. Iacobucci. Thousand Oaks, CA: Sage Publications, 21-35.
    • (2000) Handbook of Service Marketing and Management , pp. 21-35
    • Grove, S.J.1    Fisk, R.P.2    John, J.3
  • 42
    • 20544453926 scopus 로고    scopus 로고
    • Correlates of tourist satisfaction
    • Haber, S., and M. Lerner (1999). "Correlates of Tourist Satisfaction," Annals of Tourism Research 26, 197-201.
    • (1999) Annals of Tourism Research , vol.26 , pp. 197-201
    • Haber, S.1    Lerner, M.2
  • 43
    • 33749659985 scopus 로고    scopus 로고
    • Small tourism ventures in peripheral areas: The impact of environmental factors on performance
    • Ed. S. Krakover, and Y. Grados. Lanham, MD: Lexington Books
    • _ (2001). "Small Tourism Ventures in Peripheral Areas: The Impact of Environmental Factors on Performance," in Tourism in Frontier Areas. Ed. S. Krakover, and Y. Grados. Lanham, MD: Lexington Books, 141-164.
    • (2001) Tourism in Frontier Areas , pp. 141-164
  • 45
    • 0001444581 scopus 로고    scopus 로고
    • The service profit chain
    • Ed. T. A. Swartz, and D. Iacobucci. Thousand Oaks, CA: Sage Publications
    • Hallowell, R., and L. A. Schlesinger (2000). "The Service Profit Chain," in Handbook of Service Marketing and Management. Ed. T. A. Swartz, and D. Iacobucci. Thousand Oaks, CA: Sage Publications, 203-222.
    • (2000) Handbook of Service Marketing and Management , pp. 203-222
    • Hallowell, R.1    Schlesinger, L.A.2
  • 46
    • 0033149370 scopus 로고    scopus 로고
    • Industry-specific measurement of consumer satisfaction: Experiences from the business tavelling industry
    • Heide, M., K. Gronhaug, and M. G. Engset (1999). "Industry-Specific Measurement of Consumer Satisfaction: Experiences from the Business Tavelling Industry," International Journal of Hospitality Management 18, 201-213.
    • (1999) International Journal of Hospitality Management , vol.18 , pp. 201-213
    • Heide, M.1    Gronhaug, K.2    Engset, M.G.3
  • 48
    • 0001192574 scopus 로고
    • Designing supportive contexts for emerging enterprises
    • Ed. C. Karlsson, B. Johannisson, and D. Storey, London: Routledge
    • Johannisson, B. (1993). "Designing Supportive Contexts for Emerging Enterprises," in Small Business Dynamics: International, National and Regional Perspectives. Ed. C. Karlsson, B. Johannisson, and D. Storey, London: Routledge.
    • (1993) Small Business Dynamics: International, National and Regional Perspectives
    • Johannisson, B.1
  • 49
    • 0000703468 scopus 로고
    • Gender and organizational performance: Determinants of small business survival and success
    • Kalleberg, A. L., and K. T. Leicht (1991). "Gender and Organizational Performance: Determinants of Small Business Survival and Success," Academy of Management Journal 34(1), 136-161.
    • (1991) Academy of Management Journal , vol.34 , Issue.1 , pp. 136-161
    • Kalleberg, A.L.1    Leicht, K.T.2
  • 51
    • 0001610780 scopus 로고
    • Organization effectiveness measurement and policy research
    • Kirchhoff, B. A. (1977). "Organization Effectiveness Measurement and Policy Research," Academy of Management Review 2(3), 347-355.
    • (1977) Academy of Management Review , vol.2 , Issue.3 , pp. 347-355
    • Kirchhoff, B.A.1
  • 53
    • 33645942808 scopus 로고
    • The impact of industry structure on new venture performance: Some new findings
    • Babson Park, MA: Babson College
    • Kunkel, S. W., and C. W. Hofer, (1993). "The Impact of Industry Structure on New Venture Performance: Some New Findings," Frontiers of Entrepreneurship Research. Babson Park, MA: Babson College, 1-15.
    • (1993) Frontiers of Entrepreneurship Research. , pp. 1-15
    • Kunkel, S.W.1    Hofer, C.W.2
  • 54
    • 14344277802 scopus 로고    scopus 로고
    • Performance factors of small tourism ventures: The interface of tourism entrepreneurship and the environment
    • Lerner, M., and S. Haber. (2001). "Performance Factors of Small Tourism Ventures: The Interface of Tourism Entrepreneurship and the Environment," Journal of Business Venturing 16, 77-100.
    • (2001) Journal of Business Venturing , vol.16 , pp. 77-100
    • Lerner, M.1    Haber, S.2
  • 55
    • 85050710658 scopus 로고
    • Gender, work-family linkages and economic among small business owners
    • Loscocco K. A., and K. T. Leicht (1993). "Gender, Work-Family Linkages and Economic among Small Business Owners," Journal of Marriage and The Family 5, 875-887.
    • (1993) Journal of Marriage and the Family , vol.5 , pp. 875-887
    • Loscocco, K.A.1    Leicht, K.T.2
  • 56
    • 0032163646 scopus 로고    scopus 로고
    • Female microentrepreneurs in the host family sector: Key motivations and socio-economic variables
    • Lynch, P. (1998). "Female Microentrepreneurs in the Host Family Sector: Key Motivations and Socio-Economic Variables," Hospitality Management 17, 319-342.
    • (1998) Hospitality Management , vol.17 , pp. 319-342
    • Lynch, P.1
  • 57
    • 0029690706 scopus 로고    scopus 로고
    • New venture internationalization, strategic change and performance: A follow-up study
    • McDougall, P. P., and B. M. Oviatt (1996). "New Venture Internationalization, Strategic Change and Performance: A Follow-Up Study," Journal of Business Venturing 11(1), 34-40.
    • (1996) Journal of Business Venturing , vol.11 , Issue.1 , pp. 34-40
    • McDougall, P.P.1    Oviatt, B.M.2
  • 58
    • 84989040576 scopus 로고
    • Cooperative strategy and new venture performance: The role of business strategy and management experience
    • McGee, J. E., M. J. Dowling, and W. L. Megginson. (1995). "Cooperative Strategy and New Venture Performance: The Role of Business Strategy and Management Experience," Strategic Management Journal 16, 565-580.
    • (1995) Strategic Management Journal , vol.16 , pp. 565-580
    • McGee, J.E.1    Dowling, M.J.2    Megginson, W.L.3
  • 60
    • 0010487142 scopus 로고    scopus 로고
    • Wars, tourism and the 'middle east' factor
    • Ed. A. Pizam, and Y. Mansfeld. New York: Wiley
    • Mansfeld, Y. (1996). "Wars, Tourism and the 'Middle East' Factor," in Tourism, Crime and International Security Issues. Ed. A. Pizam, and Y. Mansfeld. New York: Wiley, 205-278.
    • (1996) Tourism, Crime and International Security Issues. , pp. 205-278
    • Mansfeld, Y.1
  • 61
    • 0000177984 scopus 로고    scopus 로고
    • The tourism industry in the partitioned island of cyprus
    • Ed. A. Pizam, and Y. Mansfeld. New York: Wiley
    • Mansfeld, Y., and N. Kliot (1996). "The Tourism Industry in the Partitioned Island of Cyprus," in Tourism, Crime and International Security Issues. Ed. A. Pizam, and Y. Mansfeld. New York: Wiley, 187-202.
    • (1996) Tourism, Crime and International Security Issues. , pp. 187-202
    • Mansfeld, Y.1    Kliot, N.2
  • 62
    • 84989133312 scopus 로고
    • Profiles of managerial activities in small firms
    • Merz, G. R.,and M. H. Sauber (1995). "Profiles of Managerial Activities in Small Firms," Strategic Management Journal 16, 551-564.
    • (1995) Strategic Management Journal , vol.16 , pp. 551-564
    • Merz, G.R.1    Sauber, M.H.2
  • 63
    • 38249027997 scopus 로고
    • Financial performance patterns of new corporate ventures: An alternative to traditional measures
    • Miller, A., B. Willson, and M. Adams (1988). "Financial Performance Patterns of New Corporate Ventures: An Alternative to Traditional Measures," Journal of Business Venturing 3(4), 287-299.
    • (1988) Journal of Business Venturing , vol.3 , Issue.4 , pp. 287-299
    • Miller, A.1    Willson, B.2    Adams, M.3
  • 64
    • 84989085629 scopus 로고
    • Characteristics of partnership success: Partnership attributes, communication behavior and conflict resolution techniques
    • Mohr, J., and R. Spekman (1994). "Characteristics of Partnership Success: Partnership Attributes, Communication Behavior and Conflict Resolution Techniques," Strategic Management Journal 15, 135-152.
    • (1994) Strategic Management Journal , vol.15 , pp. 135-152
    • Mohr, J.1    Spekman, R.2
  • 65
    • 84989141944 scopus 로고
    • Entrepreneurship and the concept of fit: A model and empirical tests
    • Naman, J. L., and D. P. Slevin (1993). "Entrepreneurship and the Concept of Fit: A Model and Empirical Tests," Strategic Management Journal 14, 137-153.
    • (1993) Strategic Management Journal , vol.14 , pp. 137-153
    • Naman, J.L.1    Slevin, D.P.2
  • 66
    • 0022917018 scopus 로고
    • The nature of new firms in ireland: Empirical evidence and policy implications
    • Ed. D. Keele, and E. Wever. London: Croom Helm
    • O'Farell, P. (1986). "The Nature of New Firms in Ireland: Empirical Evidence and Policy Implications," in New Firms and Regional Development in Europe. Ed. D. Keele, and E. Wever. London: Croom Helm, 151-183.
    • (1986) New Firms and Regional Development in Europe , pp. 151-183
    • O'Farell, P.1
  • 67
    • 0029767558 scopus 로고    scopus 로고
    • Rural tourism in southern germany
    • Oppermann, M. (1996). "Rural Tourism in Southern Germany," Annals of Tourism Research 23(1), 86-102.
    • (1996) Annals of Tourism Research , vol.23 , Issue.1 , pp. 86-102
    • Oppermann, M.1
  • 69
    • 0009209090 scopus 로고    scopus 로고
    • The service experience in tourism
    • Otto, J. E., and B. J. R. Ritchie (1996). "The Service Experience in Tourism," Tourism Management 17(3), 165-174.
    • (1996) Tourism Management , vol.17 , Issue.3 , pp. 165-174
    • Otto, J.E.1    Ritchie, B.J.R.2
  • 70
    • 0002408510 scopus 로고
    • A conceptual model of service quality and its implications for future research
    • Parasuraman, A., V. A. Zeithaml, and L. L. Berry (1985). "A Conceptual Model of Service Quality and Its Implications for Future Research," Journal of Marketing 49, 41-50.
    • (1985) Journal of Marketing , vol.49 , pp. 41-50
    • Parasuraman, A.1    Zeithaml, V.A.2    Berry, L.L.3
  • 72
    • 0030524791 scopus 로고    scopus 로고
    • Strategic planning and business performance in the quoted UK hotel sector: Results of an exploratory study
    • Phillips, P. A. (1996). "Strategic Planning and Business Performance in the Quoted UK Hotel Sector: Results of an Exploratory Study," International Journal of Hospitality Management 15(4), 347-362.
    • (1996) International Journal of Hospitality Management , vol.15 , Issue.4 , pp. 347-362
    • Phillips, P.A.1
  • 73
    • 0033149159 scopus 로고    scopus 로고
    • Performance measurement systems and hotels: A new conceptual framework
    • _ (1999). "Performance Measurement Systems and Hotels: A New Conceptual Framework," International Journal of Hospitality Management 18, 171-182.
    • (1999) International Journal of Hospitality Management , vol.18 , pp. 171-182
  • 75
    • 0001525929 scopus 로고
    • A competing values approach to organizational effectiveness
    • Quinn, E. R., and J. Rohrbaugh (1981). "A Competing Values Approach to Organizational Effectiveness," Public Productivity Review, 5, 122-140.
    • (1981) Public Productivity Review , vol.5 , pp. 122-140
    • Quinn, E.R.1    Rohrbaugh, J.2
  • 76
    • 0020719013 scopus 로고
    • A spatial model of effectiveness criteria: Towards a competing values approach to organizational analysis
    • _ (1983). "A Spatial Model of Effectiveness Criteria: Towards a Competing Values Approach to Organizational Analysis," Management Science 29, 363-377.
    • (1983) Management Science , vol.29 , pp. 363-377
  • 78
    • 0034082681 scopus 로고    scopus 로고
    • Service quality and service orientation in rural israeli tourism
    • Reichel, A., O. Lowengart, and A. Milman (2000). "Service Quality and Service Orientation in Rural Israeli Tourism," Tourism Management 21, 451-459.
    • (2000) Tourism Management , vol.21 , pp. 451-459
    • Reichel, A.1    Lowengart, O.2    Milman, A.3
  • 79
    • 0025486182 scopus 로고
    • Zero defections: Quality comes to service
    • Reichheld, F., and E. W. Sasser (1990). "Zero Defections: Quality Comes to Service," Harvard Business Review 68(September-October), 105-111.
    • (1990) Harvard Business Review , vol.68 , Issue.SEPTEMBER-OCTOBER , pp. 105-111
    • Reichheld, F.1    Sasser, E.W.2
  • 80
    • 0034340867 scopus 로고    scopus 로고
    • Racial diversity, business strategy and firm performance: A resource based view
    • Richard, O. C. (2000). "Racial Diversity, Business Strategy and Firm Performance: A Resource Based View," Academy of Management Journal, 43(2), 164-177.
    • (2000) Academy of Management Journal , vol.43 , Issue.2 , pp. 164-177
    • Richard, O.C.1
  • 81
    • 0346740770 scopus 로고
    • The effect of education and experience on self-employment success
    • Robinson, P. B., and E. A. Sexton (1994). "The Effect of Education and Experience on Self-Employment Success," Journal of Business Venturing 9(2), 141-156.
    • (1994) Journal of Business Venturing , vol.9 , Issue.2 , pp. 141-156
    • Robinson, P.B.1    Sexton, E.A.2
  • 82
    • 39149097400 scopus 로고
    • Customer satisfaction, customer retention, and market share
    • Rust, R., and A. Zahorik (1993). "Customer Satisfaction, Customer Retention, and Market Share," Journal of Retailing 69, 145-156.
    • (1993) Journal of Retailing , vol.69 , pp. 145-156
    • Rust, R.1    Zahorik, A.2
  • 83
    • 85107982221 scopus 로고
    • Return on Quality (ROQ): Marketing service quality financially accountable
    • Rust, R. T., A. J. Zahorik, and T. L. Keiningham (1995). "Return on Quality (ROQ): Marketing Service Quality Financially Accountable," Journal of Marketing, 59, 58-70.
    • (1995) Journal of Marketing , vol.59 , pp. 58-70
    • Rust, R.T.1    Zahorik, A.J.2    Keiningham, T.L.3
  • 84
    • 45949113089 scopus 로고
    • Improving new venture performance: The role of strategy, industry structure and the entrepreneur
    • Sandberg, W. R., and C. W. Hofer (1987). "Improving New Venture Performance: The Role of Strategy, Industry Structure and the Entrepreneur," Journal of Business Venturing 2(1), 5-28.
    • (1987) Journal of Business Venturing , vol.2 , Issue.1 , pp. 5-28
    • Sandberg, W.R.1    Hofer, C.W.2
  • 85
    • 0005921123 scopus 로고    scopus 로고
    • Founder characteristics, start-Up process and strategy/structure variables as predictors of shortline railroad performance
    • Sapienza, H. J., and C. M. Grimm (1997). "Founder Characteristics, Start-Up Process and Strategy/Structure Variables as Predictors of Shortline Railroad Performance," Entrepreneurship Theory and Practice 22(1), 5-22.
    • (1997) Entrepreneurship Theory and Practice , vol.22 , Issue.1 , pp. 5-22
    • Sapienza, H.J.1    Grimm, C.M.2
  • 86
    • 0002468958 scopus 로고
    • Using subjective evaluations of organizational performance in small business research
    • Sapienza, H. J., K. G. Smith, and M. J. Gannon (1988). "Using Subjective Evaluations of Organizational Performance in Small Business Research," American Journal of Small Business 12(3), 45-53.
    • (1988) American Journal of Small Business , vol.12 , Issue.3 , pp. 45-53
    • Sapienza, H.J.1    Smith, K.G.2    Gannon, M.J.3
  • 87
    • 0041694635 scopus 로고
    • Correlates of firms and entrepreneur success in technologically innovative companies
    • Ed. N. C. Churchill et al. Wesley, MA: Babson College Press
    • Smith, N. R., J. S. Bracker, and J. B. Miner (1987). "Correlates of Firms and Entrepreneur Success in Technologically Innovative Companies," in Frontiers of Entrepreneurship Research. Ed. N. C. Churchill et al. Wesley, MA: Babson College Press, 57-71.
    • (1987) Frontiers of Entrepreneurship Research. , pp. 57-71
    • Smith, N.R.1    Bracker, J.S.2    Miner, J.B.3
  • 88
    • 0032052917 scopus 로고    scopus 로고
    • Tourism, terrorism and political instability
    • Sonmez, S. F. (1998). "Tourism, Terrorism and Political Instability," Annals of Tourism Research 25(2), 416-456.
    • (1998) Annals of Tourism Research , vol.25 , Issue.2 , pp. 416-456
    • Sonmez, S.F.1
  • 89
    • 0031745267 scopus 로고    scopus 로고
    • Influence of terrorism risk on foreign tourism decisions
    • Sonmez, S. F., and A. R. Graefe (1998). "Influence of Terrorism Risk on Foreign Tourism Decisions," Annals of Tourism Research 25(1), 112-144.
    • (1998) Annals of Tourism Research , vol.25 , Issue.1 , pp. 112-144
    • Sonmez, S.F.1    Graefe, A.R.2
  • 90
    • 0002429884 scopus 로고
    • Performance determinants for men and female entrepreneurs
    • Ed. N. C. Churchill et al. Babson Park, MA: Babson College
    • Srinivasan, R., C. Y. Woo, and A. C. Cooper (1994). "Performance Determinants for Men and Female Entrepreneurs," in Frontiers of Entrepreneurship Research. Ed. N. C. Churchill et al. Babson Park, MA: Babson College.
    • (1994) Frontiers of Entrepreneurship Research
    • Srinivasan, R.1    Woo, C.Y.2    Cooper, A.C.3
  • 93
    • 0003193477 scopus 로고
    • Designing new business start-up: Entrepreneurial, organizational and ecological considerations
    • Van de Ven, A. R. Hudson, and D. Schroeder (1984). "Designing New Business Start-Up: Entrepreneurial, Organizational and Ecological Considerations," Journal of Management 10(1), 87-107.
    • (1984) Journal of Management , vol.10 , Issue.1 , pp. 87-107
    • Van Hudson, D.V.A.R.1    Schroeder, D.2
  • 94
    • 84970314226 scopus 로고
    • Measurement of business economic performance: An examination of method convergence
    • Venkatraman, N., and V. Ramanujam (1987). "Measurement of Business Economic Performance: An Examination of Method Convergence" Journal of Management 13, 109-122.
    • (1987) Journal of Management , vol.13 , pp. 109-122
    • Venkatraman, N.1    Ramanujam, V.2
  • 95
    • 33745303778 scopus 로고    scopus 로고
    • 3D management
    • Voros, S. (2000). 3D Management. Management Review 89(1), 45-47.
    • (2000) Management Review , vol.89 , Issue.1 , pp. 45-47
    • Voros, S.1
  • 96
    • 0041814317 scopus 로고
    • Wales Tourist Board: Research and Corporate Planning Department
    • Wales Tourism Board (1994). Tourism 2000: A Strategy for Wales, Summary Edition. Wales Tourist Board: Research and Corporate Planning Department.
    • (1994) Tourism 2000: A Strategy for Wales, Summary Edition
  • 98
    • 14344268209 scopus 로고    scopus 로고
    • The importance of focus to market entrants: A study of microbrewery performance
    • Wesson, T., and J. Neiva De Figueiredo (2001). "The Importance of Focus to Market Entrants: A Study of Microbrewery Performance," Journal of Business Venturing 16, 377-403.
    • (2001) Journal of Business Venturing , vol.16 , pp. 377-403
    • Wesson, T.1    De Neiva Figueiredo, J.2
  • 99
    • 14344270210 scopus 로고    scopus 로고
    • The internationalization of new and small firms: A resource-based view
    • Westhead, P., M. Wright, and D. Ucbasaran (2001). "The Internationalization of New and Small Firms: A Resource-Based View," Journal of Business Venturing 16(4), 333-358.
    • (2001) Journal of Business Venturing , vol.16 , Issue.4 , pp. 333-358
    • Westhead, P.1    Wright, M.2    Ucbasaran, D.3
  • 100
    • 84918608906 scopus 로고
    • A system resource approach to organizational effectiveness
    • Yuchtman, E., and S. Seashore (1967) "A System Resource Approach to Organizational Effectiveness," American Sociological Review 32, 891-903.
    • (1967) American Sociological Review , vol.32 , pp. 891-903
    • Yuchtman, E.1    Seashore, S.2
  • 101
    • 33745309364 scopus 로고    scopus 로고
    • Estimating the return on quality: Providing insights into profitable investments in service quality
    • Ed. T. A. Swartz, and D. Iacobucci. Thousand Oaks, CA: Sage Publications
    • Zahorik, A. J., R. T. Rust, and T. L. Keiningham (2000). "Estimating the Return on Quality: Providing Insights into Profitable Investments in Service Quality," in Handbook of Service Marketing and Management Ed. T. A. Swartz, and D. Iacobucci. Thousand Oaks, CA: Sage Publications, 223-246.
    • (2000) Handbook of Service Marketing and Management , pp. 223-246
    • Zahorik, A.J.1    Rust, R.T.2    Keiningham, T.L.3
  • 102
    • 0001233058 scopus 로고
    • A comparison of multiple constituency models of organizational effectiveness
    • Zammuto, R. F. (1984). "A Comparison of Multiple Constituency Models of Organizational Effectiveness," Academy of Management Review 9, 606-616.
    • (1984) Academy of Management Review , vol.9 , pp. 606-616
    • Zammuto, R.F.1


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.