Managing the transition phases in the TQM journey: A system dynamics approach

International Journal of Quality and Reliability Management

Volumn 21, Issue 5, 2004, Pages 518-544

  Khanna, V K ^a   Vrat, Prem ^b   Shankar, Ravi ^a   Sahay, B S ^c  

^a INDIAN INSTITUTE OF TECHNOLOGY DELHI   (India)

^b INDIAN INSTITUTE OF TECHNOLOGY ROORKEE   (India)

^c MANAGEMENT DEVELOPMENT INSTITUTE   (India)

Author keywords

Marketing environment; Strategic planning; Total quality management; Transport industry

Indexed keywords

EID: 33745228600     PISSN: 0265671X     EISSN: None     Source Type: Journal    
DOI: 10.1108/02656710410536554     Document Type: Article

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