Relationship between data collection methods and results in user surveys in mental health care;Innsamlingsmåte og resultater i brukerundersøkelser i psykisk helsevern

Tidsskrift for den Norske Laegeforening

Volumn 126, Issue 11, 2006, Pages 1481-1483

  Bjertnæs, Øyvind Andresen ^a   Garratt, Andrew ^a   Johannessen, Jan Olav ^b  

^a NORWEGIAN KNOWLEDGE CENTRE FOR THE HEALTH SERVICES   (Norway)

^b Stavanger Universitetssjukehus ^*  (Norway)

Author keywords

[No Author keywords available]

Indexed keywords

ARTICLE; DATA COLLECTION METHOD; HEALTH SURVEY; HOSPITAL PATIENT; HUMAN; MENTAL HEALTH CARE; QUESTIONNAIRE;

ADULT; COMMUNITY MENTAL HEALTH SERVICES; DATA COLLECTION; FEMALE; HOSPITALS, PSYCHIATRIC; HUMANS; INPATIENTS; MALE; NORWAY; OUTPATIENTS; PATIENT DISCHARGE; PATIENT SATISFACTION; QUALITY INDICATORS, HEALTH CARE; QUESTIONNAIRES;

EID: 33744814940     PISSN: 00292001     EISSN: None     Source Type: Journal    
DOI: None     Document Type: Article

References (24)

1. Sitzia J, Wood N. Patient satisfaction: a review of the issues and concepts. Soc Sci Med 1997; 45: 1829-43.
2. Crow R, Gage H, Hampsom S et al. The measurement of satisfaction with healthcare: implications for practice from a systematic review of the literature. Health Technol Assess 2002; 6: 1-244.
3. Lasek RJ, Barkley W, Harper DL et al. An evaluation of the impact of nonresponse bias on patient satisfaction surveys. Med Care 1997; 35: 646-52.
4. Sosial og helsedirektoratet. Fritt Sykehusvalg Norge. www.sykehusvalg.net/sidemaler/VisStatiskInformasjon_2146.aspx (23.12.2005).
5. Sitzia J. How valid and reliable are patient satisfaction data? An analysis of 195 studies. Int J Qual Health Care 1999; 11: 319-28.
6. Lebow JL. Client satisfaction with mental health treatment: methodological considerations in assessment. Eval Rev 1983; 7: 729-52.
7. Sørgaard KW. Bruk av tilfredshetsundersøkelser i evaluering av psykiatriske helsetjenester. En litteraturgjennomgang. Tidsskr Nor Psykologforen 1996; 33: 11-25.
8. Powell RA, Holloway F, Lee J et al. Satisfaction research and the uncrowned king. Challenges and future directions. Journal of Mental Health 2004; 13: 11-20.
9. Pettersen KI, Veenstra M, Guldvog B et al. The Patient Experiences Questionnaire: development, validity and reliability. Int J Qual Health Care 2004; 16: 453-63.
10. Garratt A, Bjertnæs ØA, Krogstad U et al. Pasienterfaringsinstrumentet PasOpp i somatiske poliklinikker. Tidsskr Nor Lægeforen 2005; 125: 421-4
11. Garratt A, Danielsen K, Bjertnæs ØA et al. PasOpp - en metode for å måle brukererfaringer i psykisk helsevern. Tidsskr Nor Lægeforen 2006; 126: 1478-80.
12. Andresen Ø, Bjørngaard JH, Dahle KA et al. Måling av brukererfaringer blant voksne i det psykiske helsevernet: innsamlingsmetode og spørreskjema. Utredningsrapport 9/2004. Oslo: Nasjonalt kunnskapssenter for helsetjenesten, 2004.
13. McColl E, Jacoby A,Thomas L et al. Design and use of questionnaires: a review of best practice applicable to surveys of health service staff and patients. Health Technol Assess 2001; 5: 1-256.
14. Koponen P, Aromaa A. Survey design and methodology in national health interview and health examination surveys (Health Surveys in the EU: HIS and HIS/HES Evaluations and Models Phase 2/Subproject 3). http: //europa.eu.int/ comm/health/ph_projects/2000/monitoring/ fp_monitoring_2000_annexe14_04_en.pdf (22.2. 2006).
15. Sitzia J, Wood N. Response rate in patient satisfaction research: an analysis of 210 published studies. Int J Qual Health Care 1998; 10: 311-7.
16. Haraldsen G. Spørreskjemametodikk etter kokebokmetoden. Oslo: Ad Notam Gyldendal, 1999.
17. Edwards P, Roberts I, Clarke M et al. Increasing response rates to postal questionnaires: systematic review. BMJ 2002; 324: 1183-5.
18. Asch DA, Jedrziewski KM, Christiakis NA. Response rates to mail surveys published in medical journals. J Clin Epidemiol 1997; 50: 1129-36.
19. Rubin HR. Patient evaluations of hospital care: a review of the literature. Med Care 1990; 28(suppl 9): S3-9.
20. Guldvog B, Hofoss D, Pettersen K et al. PSRESKVA - pasienttilfredshet i sykehus. Tidsskr Nor Lægeforen 1998; 118: 386-91.
21. Rosenheck R, Wilson NJ, Meterko M. Influence of patient and hospital factors on consumer satisfaction with inpatient mental health treatment. Psychiatr Serv 1997; 48: 1553-61.
22. Calsyn RJ, Morse GA, Klinkenberg WD et al. Moderators and mediators of client satisfaction in case management programs for clients with severe mental illness. Ment Health Serv Res 2002; 4: 267-75.
23. Hansson L. Patient satisfaction with in-hospital psychiatric care: a study of a 1-year population of patients hospitalized in a sectorized care organization. Eur Arch Psychiatry Neurol Sci 1989; 239: 93-100.
24. Osborn C, Reeves R, Howell E et al. Development and pilot testing of the questionnaire for use in NHS Trust-Based Mental Health service user survey. Oxford: Picker Institute Europe, 2004. www.nhssurveys.org/docs/ MH2004_Development_Report.pdf (23.12.2005).