-
3
-
-
6344286273
-
Factors affecting the quality of building projects in Hong Kong
-
Chan, A.P.C. and Tam, C.M. (2000), “Factors affecting the quality of building projects in Hong Kong”, International Journal of Quality & Reliability Management, Vol. 17 Nos 4 / 5, pp. 423-41.
-
(2000)
International Journal of Quality & Reliability Management
, vol.17
, Issue.4-5
, pp. 423-441
-
-
Chan, A.P.C.1
Tam, C.M.2
-
4
-
-
0003172350
-
A longitudinal study of the stability of consumer expectations of services – a means-end model and synthesis of evidence
-
Clow, K.E.1., Kurtz, D.L. and Ozment, J. (1998), “A longitudinal study of the stability of consumer expectations of services – a means-end model and synthesis of evidence”, Journal of Business Research, Vol. 42 No. 1, pp. 63-73.
-
(1998)
Journal of Business Research
, vol.42
, Issue.1
, pp. 63-73
-
-
Clow, K.E.1.1
Kurtz, D.L.2
Ozment, J.3
-
7
-
-
22644450937
-
Customer satisfaction and loyalty: the critical elements of service quality
-
Disney, J. (1999), “Customer satisfaction and loyalty: the critical elements of service quality”, Total Quality Management, Vol. 10 Nos 4 / 5, pp. S491-S497.
-
(1999)
Total Quality Management
, vol.10
, Issue.4-5
, pp. S491-S497
-
-
Disney, J.1
-
8
-
-
0004179561
-
-
report of the construction industry taskforce to the Deputy Prime Minister.
-
Egan, J. (1998), The Egan Report – Rethinking Construction, report of the construction industry taskforce to the Deputy Prime Minister.
-
(1998)
The Egan Report – Rethinking Construction
-
-
Egan, J.1
-
9
-
-
0013298872
-
Accelerating change: a report by the strategic forum for construction
-
CIC London
-
Egan, J. (2002), “Accelerating change: a report by the strategic forum for construction”, Rethinking Construction, CIC, London.
-
(2002)
Rethinking Construction
-
-
Egan, J.1
-
11
-
-
0038279150
-
-
Policy Press Bristol
-
Gann, D., Biffen, M., Connaughton, J., Dacey, T., Hill, A., Moseley, R. and Young, C. (1998), Flexibility and Choice in Housing, Policy Press, Bristol.
-
(1998)
Flexibility and Choice in Housing
-
-
Gann, D.1
Biffen, M.2
Connaughton, J.3
Dacey, T.4
Hill, A.5
Moseley, R.6
Young, C.7
-
12
-
-
84986019073
-
A comparison of defects in houses
-
Georgiou, J., Love, P.E.D. and Smith, J.A. (1999), “A comparison of defects in houses”, Structural Survey, Vol. 17 No. 3, pp. 160-9.
-
(1999)
Structural Survey
, vol.17
, Issue.3
, pp. 160-169
-
-
Georgiou, J.1
Love, P.E.D.2
Smith, J.A.3
-
13
-
-
0442326133
-
W.E. Deming in the new millennium
-
Gruska, G.F. (2000), “W.E. Deming in the new millennium”, Total Quality Management, Vol. 11 Nos 4/5/6, pp. S779-S787.
-
(2000)
Total Quality Management
, vol.11
, Issue.4/5/6
, pp. S779-S787
-
-
Gruska, G.F.1
-
15
-
-
0000521160
-
ISO 9000 and beyond: from a Hong Kong construction perspective
-
Kumaraswamy, M.M. and Dissanayaka, S.M. (2000), “ISO 9000 and beyond: from a Hong Kong construction perspective”, Construction Management and Economics, Vol. 18, pp. 783-96.
-
(2000)
Construction Management and Economics
, vol.18
, pp. 783-796
-
-
Kumaraswamy, M.M.1
Dissanayaka, S.M.2
-
17
-
-
5044227849
-
-
Joseph Rowntree Foundation York
-
Leishman, C., Aspinall, P., Munro, M. and Warren, F. (2004), Preferences, Quality and Choice in New-build Housing, Joseph Rowntree Foundation, York.
-
(2004)
Preferences, Quality and Choice in New-build Housing
-
-
Leishman, C.1
Aspinall, P.2
Munro, M.3
Warren, F.4
-
18
-
-
84876645342
-
A challenging view on building control
-
paper presented at the Association of Building Engineers Conference Bournemouth
-
Lorentzen, C. (1996), “A challenging view on building control”, paper presented at the Association of Building Engineers Conference, Bournemouth.
-
(1996)
-
-
Lorentzen, C.1
-
19
-
-
0001187120
-
Determining the casual structure of rework influences in construction
-
Love, P.E.D., Mandal, P. and Li, H. (1999), “Determining the casual structure of rework influences in construction”, Construction Management and Economics, Vol. 17, pp. 505-17.
-
(1999)
Construction Management and Economics
, vol.17
, pp. 505-517
-
-
Love, P.E.D.1
Mandal, P.2
Li, H.3
-
20
-
-
0000797825
-
Quantifying the causes and costs of rework in construction
-
Love, P.E.D. and Li, H. (2000), “Quantifying the causes and costs of rework in construction”, Construction Management and Economics, Vol. 18, pp. 479-90.
-
(2000)
Construction Management and Economics
, vol.18
, pp. 479-490
-
-
Love, P.E.D.1
Li, H.2
-
21
-
-
84986104505
-
Auditing the indirect consequences of rework in construction: a case based approach
-
Love, P.E.D. (2002), “Auditing the indirect consequences of rework in construction: a case based approach”, Managerial Auditing Journal, Vol. 17 No. 3, pp. 138-46.
-
(2002)
Managerial Auditing Journal
, vol.17
, Issue.3
, pp. 138-146
-
-
Love, P.E.D.1
-
22
-
-
4143055741
-
Determinants of rework in building construction projects
-
Love, P.E.D. and Edwards, D.J. (2004), “Determinants of rework in building construction projects”, Engineering, Construction and Architectural Management, Vol. 11 No. 4, pp. 259-74.
-
(2004)
Engineering, Construction and Architectural Management
, vol.11
, Issue.4
, pp. 259-274
-
-
Love, P.E.D.1
Edwards, D.J.2
-
23
-
-
33645749165
-
Knowing your customers
-
House Builder Publications Ltd London
-
Mills, T. (2000), “Knowing your customers”, House Builder, House Builder Publications Ltd, London.
-
(2000)
House Builder
-
-
Mills, T.1
-
24
-
-
0000569541
-
ISO 9000 standards: perceptions and experiences in the UK construction industry
-
Moatazed-Keivani, R., Ghanbari-Parsa, A.R. and Kagaya, S. (1999), “ISO 9000 standards: perceptions and experiences in the UK construction industry”, Construction Management and Economics, Vol. 17, pp. 107-19.
-
(1999)
Construction Management and Economics
, vol.17
, pp. 107-119
-
-
Moatazed-Keivani, R.1
Ghanbari-Parsa, A.R.2
Kagaya, S.3
-
25
-
-
84993082556
-
Cognitive dissonance and the stability of service quality perceptions
-
O'Neill, M. and Palmer, A. (2004), “Cognitive dissonance and the stability of service quality perceptions”, Journal of Services Marketing, Vol. 18 No. 6, pp. 433-449.
-
(2004)
Journal of Services Marketing
, vol.18
, Issue.6
, pp. 433-449
-
-
O'Neill, M.1
Palmer, A.2
-
26
-
-
14744299585
-
Building defects, warranties and project financing from pre-completion marketing
-
Ong, S.E. (1997), “Building defects, warranties and project financing from pre-completion marketing”, Journal of Property Finance, Vol. 8 No. 1, pp. 35-51.
-
(1997)
Journal of Property Finance
, vol.8
, Issue.1
, pp. 35-51
-
-
Ong, S.E.1
-
27
-
-
84859085720
-
Sale of Goods Act
-
available at:
-
Sale of Goods Act (1994), available at: www.hmso.go.uk/acts/acts1994/ukpga_19940035_en_2.htm.
-
(1994)
-
-
-
29
-
-
0345634082
-
A scorecard approach to benchmarking for total quality construction
-
Sommerville, J. and Robertson, H.W. (2000), “A scorecard approach to benchmarking for total quality construction”, International Journal of Quality & Reliability Management, Vol. 17 Nos 4 / 5, pp. 453-66.
-
(2000)
International Journal of Quality & Reliability Management
, vol.17
, Issue.4-5
, pp. 453-466
-
-
Sommerville, J.1
Robertson, H.W.2
-
30
-
-
84993087520
-
Managing the snagging process
-
paper presented at the COBRA RICS Annual Conference, Queensland University of Technology, Brisbane, 4-8 July.
-
Sommerville, J. and Craig, N. (2005), “Managing the snagging process”, paper presented at the COBRA RICS Annual Conference, Queensland University of Technology, Brisbane, 4-8 July.
-
(2005)
-
-
Sommerville, J.1
Craig, N.2
-
31
-
-
0003744505
-
-
The Free Press Macmillan New York, NY
-
Zeithaml, V.A., Parasuraman, A. and Berry, L.L. (1990), Delivering Quality Service: Balancing Customer Perceptions and Expectations, The Free Press Macmillan, New York, NY.
-
(1990)
Delivering Quality Service: Balancing Customer Perceptions and Expectations
-
-
Zeithaml, V.A.1
Parasuraman, A.2
Berry, L.L.3
|