Managing customer satisfaction through efficient listening tools: An evaluation of best practice in four world-class companies

International Journal of Services and Operations Management

Volumn 2, Issue 1, 2006, Pages 22-41

  Maguire, S ^a   Koh, S C L ^a   Huang, Chongwen ^b  

^a UNIVERSITY OF SHEFFIELD   (United Kingdom)

^b PHILIPS LIGHTING   (Netherlands)

Author keywords

Best practice; Customer satisfaction; Listening tools; Quality

Indexed keywords

EID: 33644985013     PISSN: 17442370     EISSN: 17442389     Source Type: Journal    
DOI: 10.1504/IJSOM.2006.009026     Document Type: Article

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