Delivering customer services online: Identifying best practices of medium-sized enterprises

Information Systems Journal

Volumn 16, Issue 2, 2006, Pages 135-155

  Levenburg, Nancy M ^a   Klein, Helen A ^a  

^a GRAND VALLEY STATE UNIVERSITY   (United States)

Author keywords

Customer service; e commerce; e service; Internet applications; Small business; Small and medium sized enterprise

Indexed keywords

EID: 33644755920     PISSN: 13501917     EISSN: 13652575     Source Type: Journal    
DOI: 10.1111/j.1365-2575.2006.00212.x     Document Type: Article

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