Campus spies? Using mystery students to evaluate university performance

Educational Research

Volumn 48, Issue 1, 2006, Pages 111-119

  Douglas, Alex ^a   Douglas, Jacqueline ^a  

^a LIVERPOOL JOHN MOORES UNIVERSITY   (United Kingdom)

Author keywords

Customer satisfaction; Higher education; Mystery students; Performance appraisal; Service quality

Indexed keywords

EID: 32944461799     PISSN: 00131881     EISSN: None     Source Type: Journal    
DOI: 10.1080/00131880500498560     Document Type: Article

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