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Volumn 23, Issue 1, 2000, Pages 58-71

Using focus groups to assess primary care patients’ satisfaction

Author keywords

[No Author keywords available]

Indexed keywords

HEALTH CARE FACILITY; HEALTH CARE QUALITY; PATIENT CARE; PATIENT SATISFACTION; PRIMARY HEALTH CARE; QUALITY CONTROL; REVIEW;

EID: 0034090660     PISSN: 01632787     EISSN: None     Source Type: Journal    
DOI: 10.1177/01632780022034480     Document Type: Review
Times cited : (11)

References (17)
  • 3
    • 0031086735 scopus 로고    scopus 로고
    • Methods of measuring patient satisfaction in health care organizations
    • Ford, R. C., Bach, S. A., & Fottler, M. D. (1997). Methods of measuring patient satisfaction in health care organizations. Health Care Management Review, 22, 74-89.
    • (1997) Health Care Management Review , vol.22 , pp. 74-89
    • Ford, R.C.1    Bach, S.A.2    Fottler, M.D.3
  • 4
    • 0031262113 scopus 로고    scopus 로고
    • Measuring patient satisfaction in health care organizations: Qualitative and quantitative approaches
    • Fottler, M. D., Ford, R. C., & Bach, S. A. (1997). Measuring patient satisfaction in health care organizations: Qualitative and quantitative approaches. Best Practices and Benchmarking in Healthcare, 2, 227-239.
    • (1997) Best Practices and Benchmarking in Healthcare , vol.2 , pp. 227-239
    • Fottler, M.D.1    Ford, R.C.2    Bach, S.A.3
  • 5
    • 0030236159 scopus 로고    scopus 로고
    • Collecting and using information from patients: A summary guide of recent practical research
    • Goldfield, N. (1996). Collecting and using information from patients: A summary guide of recent practical research. Managed Care Quarterly, 4, 39-48.
    • (1996) Managed Care Quarterly , vol.4 , pp. 39-48
    • Goldfield, N.1
  • 6
    • 0029245701 scopus 로고
    • Using patient input in a cycle for performance improvement
    • Joint Commission on Accreditation of Health Care Organizations. (1995). Using patient input in a cycle for performance improvement. Joint Commission Journal on Quality Improvement, 21, 87-96.
    • (1995) Joint Commission Journal on Quality Improvement , vol.21 , pp. 87-96
  • 9
    • 0029399782 scopus 로고
    • Client-centered approach to develop a seating clinic satisfaction questionnaire: A qualitative study
    • McComas, J., Kosseim, M., & Macintosh, D. (1995). Client-centered approach to develop a seating clinic satisfaction questionnaire: A qualitative study. American Journal of Occupational Therapy, 49, 980-985.
    • (1995) American Journal of Occupational Therapy , vol.49 , pp. 980-985
    • McComas, J.1    Kosseim, M.2    Macintosh, D.3
  • 11
    • 0027654304 scopus 로고
    • Developing a patient measurement system for the future: An interview with Eugene C. Nelson, DSc, MPH
    • Nelson, E. C. (1993). Developing a patient measurement system for the future: An interview with Eugene C. Nelson, DSc, MPH. Joint Commission Journal on Quality Improvement, 19, 368-373.
    • (1993) Joint Commission Journal on Quality Improvement , vol.19 , pp. 368-373
    • Nelson, E.C.1
  • 13
    • 0032198820 scopus 로고    scopus 로고
    • Integrating the patient's perspective: Patient pathway development across the enterprise
    • Nemeth, L., Hendricks, H., Salaway, T., & Garcia, C. (1998). Integrating the patient's perspective: Patient pathway development across the enterprise. Topics in Health Information Management, 19, 79-87.
    • (1998) Topics in Health Information Management , vol.19 , pp. 79-87
    • Nemeth, L.1    Hendricks, H.2    Salaway, T.3    Garcia, C.4
  • 16
    • 0028085257 scopus 로고
    • Patient satisfaction: A valid concept?
    • Williams, B. (1994). Patient satisfaction: A valid concept? Social Science and Medicine, 38, 509-516.
    • (1994) Social Science and Medicine , vol.38 , pp. 509-516
    • Williams, B.1
  • 17
    • 0031668134 scopus 로고    scopus 로고
    • The meaning of patient satisfaction: An explanation of high reported levels
    • Williams, B., Coyle, J., & Healy, D. (1998). The meaning of patient satisfaction: An explanation of high reported levels. Social Science and Medicine, 47, 1351-1359.
    • (1998) Social Science and Medicine , vol.47 , pp. 1351-1359
    • Williams, B.1    Coyle, J.2    Healy, D.3


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.