Designing service processes: A design factor based process model

International Journal of Services, Technology and Management

Volumn 7, Issue 1, 2006, Pages 85-107

  Das, Sidhartha R ^a   Canel, Cem ^b,c  

^a GEORGE MASON UNIVERSITY   (United States)

^b UNIVERSITY OF NORTH CAROLINA WILMINGTON   (United States)

^c George Mason University ^*

Author keywords

Design factors; Service process design

Indexed keywords

MATHEMATICAL MODELS; SOCIETIES AND INSTITUTIONS;

DESIGN FACTORS; SERVICE PROCESS DESIGN;

PRODUCT DESIGN;

EID: 29744445947     PISSN: 14606720     EISSN: 1741525X     Source Type: Journal    
DOI: 10.1504/IJSTM.2006.008188     Document Type: Article

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