Exploring knowledge sharing in ERP implementation: An organizational culture framework

Decision Support Systems

Volumn 41, Issue 2, 2006, Pages 411-434

  Jones, Mary C ^a   Cline, Melinda ^a   Ryan, Sherry ^a  

^a UNIVERSITY OF NORTH TEXAS   (United States)

Author keywords

Enterprise resource planning (ERP); Organizational culture; Organizational knowledge sharing

Indexed keywords

ORGANIZATIONAL CULTURE; ORGANIZATIONAL KNOWLEDGE SHARING;

DATA ACQUISITION; KNOWLEDGE ACQUISITION; MATHEMATICAL MODELS;

ENTERPRISE RESOURCE PLANNING;

EID: 29144502292     PISSN: 01679236     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.dss.2004.06.017     Document Type: Article

References (49)

1. M. Alavi, and D.E. Leidner Review: knowledge management and knowledge management systems: conceptual foundations and research issues MIS Quarterly (MISQ Review) 25 1 2001 107 136
2. S.R. Barley, and P.S. Tolbert Institutionalization and structuration: studying the links between action and institution Organization Studies 18 1 1997 93 117
3. R. Baskerville, S. Pawlowski, and E. McLean Enterprise resource planning and organizational knowledge: patterns of convergence and divergence Proceedings of the 21st ICIS Conference, Brisbane, Australia 2000 396 406
4. M.C. Boudreau, and D. Robey Organizational transition to enterprise resource planning systems: Theoretical choices for process research Proceedings of the 20th Annual International Conference on Information Systems. Charlotte, NC, December 13-15 1999 291 299
5. S.L. Brown, and K.M. Eisenhardt The art of continuous change: linking complexity theory and time-paced evolution in relentlessly shifting organizations Administrative Science Quarterly 42 1997 1 34
6. B. Caldwell, and T. Stein Beyond ERP-New IT agenda-A second wave of ERP activity promises to increase efficiency and transform ways of doing business InformationWeek 30 1998 (November) 34 35
7. T.H. Davenport Saving IT's soul: human-centered information management Harvard Business Review 1994 (March-April) 119 131
8. W.E. Deming Out Of The Crisis 1986 MIT Center for Advanced Engineering Study Cambridge, MA
9. J.R. Detert, R.G. Schroeder, and J.J. Mauriel A framework for linking culture and improvement initiatives in organizations Academy of Management Review 25 4 2000 850 863
10. T.J. Douglas, and W.Q. Judge Jr. Total quality management implementation and competitive advantage: the role of structural control and exploration Academy of Management Journal 44 1 2001 158 169
11. C.P. Earley, and E. Mosakowski Creating hybrid team cultures: an empirical test of transnational team functioning Academy of Management Journal 43 1 2000 26 49
12. C.M. Fiol, and M.A. Lyles Organizational learning Academy of Management Review 10 4 1985
13. S.J. Fox-Wolfgramm, K.B. Boal, and J.G. Hunt Organizational adaptation to institutional change: a comparative study of first-order change in prospector and defender banks Administrative Science Quarterly 43 1998 87 126
14. C. Frappaolo, L.T. Wilson, "After the gold rush: harvesting corporate knowledge resources," 2000, Nov 14, accessed on the WWW at http://www.intelligentkm.com/feature/feat1.shtml#Case1 on September 5, 2003.
15. J.R. Hackman, and R. Wageman Total quality management: empirical, conceptual, and practical issues Administrative Science Quarterly 40 1995 309 342
16. B. Hedberg How do organizations learn and unlearn? P.C. Nystrom W.H. Starbuck Handbook of Organizational Design 1981 Oxford University Press London 8 27
17. C.W. Holsapple, and K.D. Joshi Organizational knowledge resources Decision Support Systems 31 1 2001 39 54
18. C.W. Holsapple, and K.D. Joshi A knowledge management ontology C.W. Holsapple Handbook on Knowledge Management: Knowledge Matters 2003 Springer-Verlag New York 89 124
19. C.W. Holsapple, and M.P. Sena Beyond transactions: the decision support benefits of ERP systems Journal of Decision Systems 10 1 2001 65 85
20. R. Jamieson, and M. Handzic A framework for security, control, and assurance of knowledge management systems C.W. Holsapple Handbook on Knowledge Management: Knowledge Matters 2003 Springer-Verlag New York 477 505
21. J.M. Jermier, J.W. Slocum Jr., L.W. Fry, and J. Gaines Organizational subcultures in a soft bureaucracy: resistance behind the myth and facade of an official culture Organization Science 2 2 1991 170 194
22. M.C. Jones, The role of organizational knowledge sharing in ERP implementation, Final Report to the National Science Foundation Grant SES 0001998, 2001.
23. M.C. Jones, and R.L. Price Organizational knowledge sharing in ERP implementation: a multiple case study analysis Proceedings of the 22nd International Conference on Information Systems (ICIS) New Orleans, LA December 16-18, 2001 2001
24. T. Kayworth, and D. Leidner Organizational culture as a knowledge resource C.W. Holsapple Handbook on Knowledge Management: Knowledge Matters 2003 Springer-Verlag New York 235 252
25. B. Kogut, and U. Zander Knowledge of the firm, combinative capabilities, and the replication of technology Organization Science 3 3 1992 383 397
26. Z. Lee, and J. Lee An ERP implementation case study from a knowledge transfer perspective Journal of Information Technology 15 2000 281 288
27. D. Leonard, and S. Sensiper The role of tacit knowledge in group innovation California Management Review 40 3 1998 112 132
28. L.M. Markus, C. Tanis, and P.C. van Fenema Multisite ERP implementations Communications of the ACM 43 4 2000 42 46
29. A.P. Massey, M. Montoya-Weiss, and T.M. O'Driscoll Knowledge management in pursuit of performance: insights from Nortel Networks MIS Quarterly 26 3 2002 269 289
30. B. McNurlin Will users of ERP stay satisfied? Sloan Management Review 42 3 2001 13 14
31. K.M. Nelson, S. Nadkarni, V.K. Narayanan, and M. Ghods Understanding software operations support expertise: a revealed causal mapping approach MIS Quarterly 24 3 2000 475 507
32. C. O'Dell, and C.J. Grayson If only we knew what we know: identification and transfer of internal best practices California Management Review 40 3 1998 154 174
33. M. Osterloh, and B.S. Frey Motivation, knowledge transfer, and organizational forms Organization Science 1 5 2000 538 550
34. S.L. Pan, S. Newell, J.C. Huang, and A.W.K. Cheung Knowledge integration as a key problem in an ERP implementation Proceedings of the 22nd ICIS Conference, New Orleans, LA 2001 321 328
35. J. Pfeffer Management as symbolic action: the creation and maintenance of organizational paradigms L.L. Cummings B.M. Shaw Research in Organizational Behavior vol. 3 1981 JAI Press Greenwich, CT 1 52
36. J. Pfeffer Seven practices of successful organizations California Management Review 40 2 1998 (Winter) 96 124
37. R.E. Quinn, and J. Rohrbaugh A spatial model of effectiveness criteria: towards a competing values approach to organizational analysis Management Science 29 1983 363 377
38. P.D. Reynolds Organizational culture as related to industry, position, and performance: a preliminary report Journal of Management Studies 23 1986 414 437
39. D. Robey, J.W. Ross, and M-C. Boudreau Learning to implement enterprises systems: an exploratory study of the dialectics of change Journal of Management Information Systems 19 1 2002 17 46
40. S.A. Sackman Culture and subcultures: an analysis of organizational knowledge Administrative Science Quarterly 37 1 1992 140 162
41. J.V. Saraph, P.G. Benson, and R.G. Schroeder An instrument for measuring the critical factors of quality management Decision Sciences 20 1989 810 829
42. E.H. Schein Organizational culture Organizational Dynamics 12 1983 13 28
43. C. Soh, S.S. Kien, and J. Tay-Yap Cultural fits and misfits: is ERP a universal solution? Communications of the ACM 43 4 2000 47 51
44. E.W. Stein A method to identify candidates for knowledge acquisition Journal of Management Information Systems 9 1992 (Fall) 121 143
45. E.W. Stein, and B. Vandenbosch Organizational learning during advanced systems development: opportunities and obstacles Journal of Management Information Systems 13 2 1996 115 136
46. N. Welti Successful SAP R/3 Implementation: Practical Management of ERP Projects 1999 Addison-Wesley Reading, MA
47. L.P. Willcocks, and R. Sykes The role of the IT function Communications of the ACM 43 4 2000 32 38
48. R.K. Yin Case Study Research: Design and Methods 2nd ed. 1994 Sage Publications Newbury Park, CA
49. S. Zheng, D.C. Yen, and J.M. Tarn The new spectrum of the cross-enterprise solution: the integration of supply chain management and enterprise resources planning systems Journal of Computer Information Systems 2000 (Fall) 84 93