Relative influence of the LibQUAL+™ dimensions on satisfaction: A subgroup analysis

College and Research Libraries

Volumn 66, Issue 3, 2005, Pages 248-265

  Heinrichs, John H ^a   Sharkey, Thomas ^b,c   Lim, Jeen Su ^b,c  

^a WAYNE STATE UNIVERSITY   (United States)

^b Department of Management ^*  (United States)

^c UNIVERSITY OF TOLEDO   (United States)

Author keywords

[No Author keywords available]

Indexed keywords

EID: 27944449556     PISSN: 00100870     EISSN: None     Source Type: Journal    
DOI: 10.5860/crl.66.3.248     Document Type: Article

References (24)

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2. Colleen Cook, Fred Heath, Bruce Thompson, and Russel Thompson, "LibQUAL+: Service Quality Assessment in Research Libraries," IFLA Journal 27 (2001): 265-68.
3. Danuta A. Nitecki and Peter Hernon, "Measuring Service Quality at Yale University's Libraries," Journal of Academic Librarianship 26 (July 2000): 259-73.
4. Danuta A. Nitecki and Peter Hernon, "Measuring Service Quality at Yale University's Libraries," Journal of Academic Librarianship 26 ( 2000): 259-73. Ibid.
5. Colleen Cook and Bruce Thompson, "Psychometric Properties of Scores from the Web-based LibQUAL+ Study of Perceptions of Library Service Quality," Library Trends 49 (spring 2001): 585-604.
6. Colleen Cook and Bruce Thompson, "Psychometric Properties of Scores from the Web-based LibQUAL+ Study of Perceptions of Library Service Quality," Library Trends 49 ( 2001): 585-604. Ibid.
7. Patience L. Simmonds and Syed Saad Andaleeb, "Usage of Academic Libraries: The Role of Service Quality, Resources, and User Characteristics, " Library Trends 49 (spring 2001): 626-34.
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10. Hiller, "Assessing User Needs, Satisfaction, and Library Performance," 1996.
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13. Hiller, "Assessing User Needs, Satisfaction, and Library Performance," 1996.
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16. Cook and Thompson, "Psychometric Properties of Scores from the LibQUAL+ Study," 2001.
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23. Aiken and West, Multiple Regression.
24. Aiken and West, Multiple Regression. Ibid.