Beyond stereotypes: A multistage model of managerial perceptions of red tape

Administration and Society

Volumn 37, Issue 5, 2005, Pages 542-575

  Pandey, Sanjay K ^a   Welch, Eric W ^b  

^a RUTGERS UNIVERSITY   (United States)

^b UNIVERSITY OF ILLINOIS AT CHICAGO   (United States)

Author keywords

Bureaucracy; Positive psychology; Public management; Red tape

Indexed keywords

EID: 27644461260     PISSN: 00953997     EISSN: None     Source Type: Journal    
DOI: 10.1177/0095399705278594     Document Type: Article

References (82)

1. Aiken, M., & Hage, J. (1966). Organizational alienation: A comparative analysis. American Sociological Review, 31, 497-507.
2. Alchian, A., & Demsetz, H. (1972). Production, information costs and economic organization. American Economic Review, 62, 777-795.
3. Alchian, A., & Demsetz, H. (1973). The property rights paradigm. Journal of Economic History, 33(1), 16-27.
4. Aronson, E., Wilson, T. D., & Akert, R. M. (2002). Social psychology (4th ed.). Upper Saddle River, NJ: Prentice Hall.
5. Aspinwall, L. G., & Richter, L. (1999). Optimism and self-mastery predict more rapid disengagement from unsolvable tasks in the presence of alternatives. Motivation and Emotion, 23, 221-245.
6. Aspinwall, L. G., Richter, L., & Hoffman, R. R. (2001). Understanding how optimism works: An examination of optimists' adaptive moderation of belief and behavior. In E. C. Chang (Ed.), Optimism and pessimism: Implications for theory, research and practice (pp. 217-238). Washington, DC: American Psychological Association.
7. Baldwin, J. N. (1990). Perceptions of public versus private sector personnel and informal red tape: Their impact on motivation. American Review of Public Administration, 20, 7-28.
8. Ban, C. (1995). How do public managers manage. San Francisco: Jossey-Bass.
9. Bozeman, B. (1987). All organizations are public. San Francisco: Jossey-Bass.
10. Bozeman, B. (1993). A theory of government "red tape." Journal of Public Administration Research and Theory, 3, 273-303.
11. Bozeman, B. (2000). Bureaucracy and red tape. Upper Saddle River, NJ: Prentice Hall.
12. Bozeman, B., & Bretschneider, S. (1994). The "publicness puzzle" in organization theory: A test of alternative explanations of differences between public and private organizations. Journal of Public Administration Research and Theory, 4, 197-224.
13. Bozeman, B., & DeHart-Davis, L. (1999). Red tape and clean air: Title V air pollution permitting implementation as a test bed for theory development. Journal of Public Administration Research and Theory, 9, 141-177.
14. Bozeman, B., & Kingsley, G. (1998). A risk culture in public and private organizations. Public Administration Review, 58(2), 109-118.
15. Bozeman, B., & Rainey, H. (1998). Organizational rules and bureaucratic personality. American Journal of Political Science, 42(1), 163-189.
16. Bozeman, B., Reed, P., & Scott, P. (1992). Red tape and task delays in public and private organizations. Administration and Society, 24, 290-322.
17. Bozeman, B., & Scott, P. (1996). Bureaucratic red tape and formalization: Untangling conceptual knots. American Review of Public Administration, 26(1), 1-17.
18. Bretschneider, S. (1990). Management information systems in public and private organizations: An empirical test. Public Administration Review, 50, 536-545.
19. Bretschnieder, S., & Bozeman, B. (1995). Measuring red tape: An approach based on a theory of administrative delays. In A. Halachmi (Ed.), Public management challenges (pp. 81-116). San Francisco: Jossey-Bass.
20. Cameron, K. S., Dutton, J. E., & Quinn, R. E. (2003). Positive organizational scholarship: Foundations of a new discipline. San Francisco: Berrett Koehler.
21. Daft, R. L. (1992). Organization theory and design (4th ed.). St. Paul, MN: West.
22. Davis, D. G. (1971). The efficiency of public versus private firms: The case of Australia's two airlines. Journal of Law and Economics, 14, 149-165.
23. DeHart-Davis, L., & Pandey, S. K. (2005). Red tape and public employees: Does perceived rule dysfunction alienate managers? Journal of Public Administration Research and Theory, 15(1), 133-148.
24. Donaldson, L. (2001). The contingency theory of organizations. Thousand Oaks, CA: Sage.
25. Downs, A. (1967). Inside bureaucracy. New York: Little, Brown.
26. Downs, G. W., & Larkey, P. W. (1986). The search for government efficiency: From hubris to helplessness. Philadelphia: Temple University Press.
27. Feldman, R. S. (2001). Social psychology (3rd ed.). Upper Saddle River, NJ: Prentice Hall.
28. Fiske, S., & Taylor, S. (1999). Cognition in social psychology. In E. Krupat (Ed.), Psychology is social: Readings and conversations in social psychology. New York: Longman.
29. Goodsell, C. (1994). The case for bureaucracy: A public administration polemic (3rd ed.). Chatham, NJ: Chatham House.
30. Gore, A. (1993). From red tape to results: Creating a government that works better and costs less: Report of the national performance review. Washington, DC: Government Printing Office.
31. Gormley, W. T. (1989). Taming the bureaucracy: Muscles, prayers and other strategies. Princeton, NJ: Princeton University Press.
32. Gouldner, A. (1952). Red tape as a social problem. In R. K. Merton, A. P. Gray, B. Yockey, & H. C. Selvin (Eds.), Reader in bureaucracy (pp. 410-418). Glencoe, IL: Free Press.
33. Green, W. H. (2000). Econometric analysis (4th ed.). Upper Saddle River, NJ: Prentice Hall.
34. Hage, J., & Aiken, M. (1967). Relationship of centralization to other structural properties. Administrative Science Quarterly, 12(1), 72-92.
35. Hage, J., & Aiken, M. (1969). Routine technology, social structure, and organizational goals. Administrative Science Quarterly, 14, 366-376.
36. Hall, R. H. (1968). Professionalization and bureaucratization. American Sociological Review, 33(2), 92-104.
37. Hall, R. H. (1991). Organizations: Structures, processes, and outcomes (5th ed.). Upper Saddle River, NJ: Prentice Hall.
38. Hammer, T. H., & Stern, R. N. (1980). Employee ownership: Implications for the organizational distribution of power. Academy of Management Journal, 23, 78-100.
39. Hood, C., Huby, M., & Dunsire, A. (1987). British administrative trends and the public choice revolution. In J.-E. Lane (Ed.), Bureaucracy and public choice (pp. 146-170). Newbury Park, CA: Sage.
40. Kanungo, R. N. (1982). Work alienation: An integrative approach. New York: Praeger.
41. Katz, D. (1967). The functional approach to the study of attitudes. In M. Fishbein (Ed.), Readings in attitude theory and measurement (pp. 457-468). New York: John Wiley.
42. Kaufman, H. (1977). Red tape: Its origins, uses, and abuses. Washington, DC: Brookings Institution.
43. Kelman, S. (1987). Making public policy: A hopeful view of American government. New York: Basic Books.
44. Klingner, D. E., & Nalbandian, J. (2003). Public personnel management: Contexts and strategies (5th ed.). Upper Saddle River, NJ: Prentice Hall.
45. Knott, J. H., & Miller, G. J. (1987). Reforming bureaucracy: The politics of institutional choice. Englewood Cliffs, NJ: Prentice Hall.
46. Lan, Z., & Rainey, H. G. (1992). Goals, rules and effectiveness in public, private and hybrid organizations: More evidence on frequent assertions about differences. Journal of Public Administration Research and Theory, 2(1), 5-28.
47. Lefkowitz, J., & Brigando, L. (1980). The redundancy of work alienation and job satisfaction: Some evidence of convergent and discriminant validity. Journal of Vocational Behavior, 16, 115-131.
48. Light, P. C. (1997). The tides of reform: Making government work, 1945-1995. New Haven, CT: Yale University Press.
49. Merton, R. (1940). Bureaucratic structure and personality. Social Forces, 18, 560-568.
50. Miller, G. A. (1967). Professionals in bureaucracy: Alienation among industrial scientists and engineers. American Sociological Review, 32, 755-768.
51. National Academy of Public Administration. (2001). The transforming power of information technology: Making the federal government an employer of choice for IT employees. Retrieved July 25, 2003, from http://www.cio.gov/napa/01- the_report/downloads
52. Niskanen, W. (1971). Bureaucracy and representative government. New York: Aldine.
53. Organ, D., & Greene, C. (1981). The effects of formalization on professional involvement: A compensatory process approach. Administrative Science Quarterly, 26, 237-257.
54. Pandey, S. K. (1995). Managerial perceptions of red tape. Unpublished doctoral dissertation, Syracuse University.
55. Pandey, S. K. (2002). Assessing state efforts to meet baby boomers' long-term care needs: A case study in compensatory federalism. Journal of Aging and Social Policy, 14(3/4), 161-179.
56. Pandey, S. K., & Bretschneider, S. I. (1997). The impact of red tape's administrative delay on public organizations' interest in new information technologies. Journal of Public Administration Research and Theory, 7(1), 113-130.
57. Pandey, S. K., Coursey, D. H., & Moynihan, D. P. (2004, August). Management capacity and organizational performance: Can organizational culture trump red tape ? Paper prepared for presentation at the Annual Meeting of the Academy of Management, New Orleans, LA.
58. Pandey, S. K., & Garnett, J. L. (in press). Exploring public sector communication performance: Testing a model and implications. Public Administration Review.
59. Pandey, S. K., & Kingsley, G. A. (2000). Examining red tape in public and private organizations: Alternative explanations from a social psychological model. Journal of Public Administration Research and Theory, 10, 779-799.
60. Pandey, S. K., Kingsley, G. A., & Scott, P. G. (2001, October). Coping with red tape: Does public service motivation separate the victor from the vanquished? Paper presented at the 6th National Public Management Research Conference, Bloomington, IN.
61. Pandey, S. K., & Scott, P. G. (2002). Red tape: A review and assessment of concepts and measures. Journal of Public Administration Research and Theory, 12, 553-580.
62. Perrow, C. (1979). Complex organizations: A critical essay (2nd ed.). Glenview, IL: Scott, Foresman.
63. Podaskoff, P. M., Williams, L. J., & Todor, W. D. (1986). Effects of organizational formalization on alienation among professionals and nonprofessionals. Academy of Management Journal, 29, 820-831.
64. Pyndick, R. S., & Rubinfeld, D. L. (1991). Econometric models and economic forecasts (3rd ed.). New York: McGraw-Hill.
65. Radin, B. (2002). The accountable juggler: The art of leadership in a federal agency. Washington, DC: CQ.
66. Rainey, H. G. (1983). Public agencies and private firms: Incentive structures, goals and individual roles. Administration & Society, 15, 207-242.
67. Rainey, H. G. (1993). Work motivation. In R. T. Golembiewski (Ed.), Handbook of organizational behavior (pp. 19-41). New York: Dekker.
68. Rainey, H., Pandey, S., & Bozeman, B. (1995). Research note: Public and private managers' perceptions of red tape. Public Administration Review, 55, 567-574.
69. SAS Institute Inc. (1993). SAS/ETS user's guide, version 6 (2nd ed.). Cary, NC: Author.
70. Scott, P. G. (2002). Examining red tape in public and private organizations: A further look at the role of individual perceptions and attributes. Social Science Journal, 39, 477-482.
71. Scott, P. G., & Pandey, S. K. (2000). The influence of red tape on bureaucratic behavior: An experimental simulation. Journal of Policy Analysis and Management, 19, 615-633.
72. Scott, P. G., & Pandey, S. K. (2005). Red tape and public service motivation: Findings from a national survey of managers in state health and human services agencies. Review of Public Personnel Administration, 25(2), 155-180.
73. Selden, S. C., & Brewer, G. A. (2000). Work motivation in the senior executive service: Testing the high performance cycle theory. Journal of Public Administration Research and Theory, 10, 531-550.
74. Thompson, V. (1961). Modern organization. New York: Knopf.
75. Tullock, G. (1965). The politics of bureaucracy. Washington, DC: Public Affairs Press.
76. Waldo, D. (1946). Government by procedure. In F. M. Marx (Ed.), Elements of public administration (pp. 381-399). Englewood Cliffs, NJ: Prentice Hall.
77. Wittmer, D., & Coursey, D. (1996). Ethical work climates: Comparing top managers in public and private organizations. Journal of Public Administration Research and Theory, 6, 559-572.
78. Wolf, P. J. (1997). Why must we reinvent the federal government? Putting historical developmental claims to the test. Journal of Public Administration Research and Theory, 7, 353-388.
79. Wright, B. E. (2001). Public sector work motivation: A review of the current literature and a revised conceptual model. Journal of Public Administration Research and Theory, 11, 559-586.
80. Wright, B. E., & Davis, B. S. (2003). Job satisfaction in the public sector: The role of work environment. American Review of Public Administration, 33(1), 70-90.
81. Zeffane, R., & Macdonald, D. (1993). Uncertainty, participation and alienation: Lessons for workplace restructuring. International Journal of Sociology and Social Policy, 13, 22-52.
82. Zeitz, G. (1984). Bureaucratic role characteristics and member affective response in organizations. Sociological Quarterly, 25, 301-318.