Unanticipated side effects of successful quality programs: Exploring a paradox of organizational improvement

Management Science

Volumn 43, Issue 4, 1997, Pages 503-521

  Sterman, John D ^a   Repenning, Nelson P ^a   Kofman, Fred ^a  

^a MASSACHUSETTS INSTITUTE OF TECHNOLOGY   (United States)

Author keywords

Organizational Behavior; Quality; Simulation; System Dynamics; TQM

Indexed keywords

COMPETITION; COMPUTER SIMULATION; COST ACCOUNTING; ESTIMATION; FINANCE; INDUSTRIAL MANAGEMENT; INTEGRATED CIRCUIT MANUFACTURE; MARKETING; MATHEMATICAL MODELS; OPERATIONS RESEARCH; PERSONNEL; PRODUCT DESIGN;

ORGANIZATIONAL BEHAVIOR; QUALITY IMPROVEMENT; SYSTEM DYNAMICS;

TOTAL QUALITY MANAGEMENT;

EID: 0031123734     PISSN: 00251909     EISSN: None     Source Type: Journal    
DOI: 10.1287/mnsc.43.4.503     Document Type: Article

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