Workforce cross-training decisions in field service systems with two job types

Journal of the Operational Research Society

Volumn 54, Issue 4, 2003, Pages 410-418

  Agnihothri, S R ^a   Mishra, A K ^a   Simmons, D E ^b  

^a BINGHAMTON UNIVERSITY   (United States)

^b ITHACA COLLEGE   (United States)

Author keywords

Cross training; Field service; Flexibility; Queueing models; Service system design; Simulation

Indexed keywords

COST BENEFIT ANALYSIS; CUSTOMER SATISFACTION; DECISION MAKING; JOB ANALYSIS; PERSONNEL TRAINING; SYSTEMS ENGINEERING;

FIELD SERVICE SYSTEMS; QUEUEING MODELS; SERVICE SYSTEM DESIGN; WORKFORCE CROSS TRAINING DECISION;

WORK SIMPLIFICATION;

EID: 0038060722     PISSN: 01605682     EISSN: None     Source Type: Journal    
DOI: 10.1057/palgrave.jors.2601535     Document Type: Article

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