Using LibQUAL+™ to improve services to library constituents: a preliminary report on the University of NebraskaLincoln experience

Performance Measurement and Metrics

Volumn 3, Issue 2, 2002, Pages 96-100

  Mcneil, Beth ^a   Giesecke, Joan ^a  

^a UNIVERSITY OF NEBRASKA LINCOLN   (United States)

Author keywords

Collection management; Funding; Library services; Service quality

Indexed keywords

EID: 84986146015     PISSN: 14678047     EISSN: None     Source Type: Journal    
DOI: 10.1108/14678040210429991     Document Type: Article

References (1)

1. Cook, C. and Heath, F. (1999), “SERVQUAL and the quest for new measures”, ARL: Bimonthly Report on Research Library Issues and Actions From ARL, CNI, and SPARC, 207, pp. 12-13.