I don't think i click: A protocol analysis study of use of a library online catalog in the internet age

College and Research Libraries

Volumn 65, Issue 6, 2004, Pages 525-536

  Novotny, Eric ^a  

^a PENNSYLVANIA STATE UNIVERSITY   (United States)

Author keywords

[No Author keywords available]

Indexed keywords

EID: 26044482490     PISSN: 00100870     EISSN: None     Source Type: Journal    
DOI: 10.5860/crl.65.6.525     Document Type: Article

References (28)

1. For a review of research, see Andrew Large and Jamshid Beheshti, "OPACs: A Research Review," Library and Information Science Research 19 no. 2 (1997): 111-33.
2. For studies using protocol analysis in user interface design, see Susan Wiedenbeck, Robin Lampert, and Jean Scholtz, "Using Protocol Analysis to Study the User Interface," Bulletin of the American Society for Information Science 15, no.5 (June/July 1989): 25-26;
3. Heather G. Morrison, "Online Catalogue Research and the Verbal Protocol Method," Library Hi Tech 17, no.2 (1999): 197-206;
4. Carol A. Hert, "User Goals on an Online Public Access Catalog," Journal of the American Society for Information Science 47, no.7 (1996): 504-18.
5. Jakob Nielsen, "Why You Only Need to Test With 5 Users," Alertbox (Mar. 19, 2000). Available online at http://www.useit.com/alertbox/ 20000319.html. [Cited 9 February 2004].
6. Thomas A. Peters, "When Smart People Fail - An Analysis of the Transaction Log of an Online Library Catalog," Journal of Academic Librarianship 15 (1989): 573-92;
7. Yee, Martha M., "System Design and Cataloging Meet the User: User interfaces to Online Public Access Catalogs," Journal of the American Society for Information Science 42 no.2 (1991): 78-98.
8. Amanda Spink, Dietmar Wolfram, Bernard J. Jansen, and Tefko Saracevic, "Searching the Web: The Public and Their Queries," Journal of the American Society for Information Science 53 no.2 (2001): 226-34.
9. Charles R. Hildreth, "The Use and Understanding of Keyword Searching in a University Online Catalog," Information Technology and Libraries (June 1997): 61.
10. Nancy B. Turner and Susan E. Beck, "Search and Rescue: Repair Strategies of Remote Users Searching the Online Catalog," Eighth Annual Reference Research Forum, American Library Association Conference, Atlanta, June 16, 2002.
11. Christine L. Borgman, "Why are Online Catalogs Still Hard to Use?" Journal of the American Society for Information Science 47, no.7 (1996): 493-503.
12. Patricia Wallace, "How Do Patrons Search the Online Catalog When No One's Looking?" RQ 33, no.2 (winter 1993): 239-52.
13. Barbara Valentine, "Undergraduate Research Behavior: Using Focus Groups to Generate Theory," Journal of Academic Librarianship 19, no.5 (1993): 300-304.
14. John Lubans Jr., "When Students Hit the Surf", School Library Journal 45, no. 9 (Sept. 1999): 146-
15. Dietmar Wolfram, Amanda Spink, Bernard J. Jansen, and Tefko Saracevic, "Vox Populi: The Public Searching of the Web," Journal of the American Society for Information Science and Technology 52, no. 12 (2001): 1073-74.
16. Bernard J. Jansen and Udo Pooch, "A Review of Web Searching Studies and a Framework for Future Research," Journal of the American Society for Information Science and Technology 52, no.3 (2001): 235-46.
17. Debra J. Slone, "Internet Search Approaches: The Influence of Age, Search Goals, and Experience," Library & Information Science Research 25, no.4 (2003): 403-18.
18. Richard A. Sit, "Online Library Catalog Search Performance by Older Adult Users," Library and Information Science Research 20, no.2 (1998): 115-31.
19. Steve Jones, The Internet Goes to College (Pew Internet and American Life Project, 2002. Available online at http://www.pewinternet.org/reports/pdfs/ PIP_College_Report.pdf. [Cited 9 February 2004].
20. OCLC, White Paper on the Information Habits of College Students: How Academic Librarians Can Influence Student's Web-Based Information Choices (2002). Available online at http://www5.oclc.org/downloads/community/ informationhabits.pdf. [Cited 9 February 2004].
21. David H. Thomas, "The Effect of Interface Design on Item Selection in an Online Catalog," Library Resources and Technical Services 45, no. 1 (Jan.2001): 20-46.
22. Research Libraries Group, "RedLightGreen,"2004. Available online at http://www.redlightgreen.com. [Cited 9 February 2004].
23. Nielsen, "10 Usability Heuristics." Available online at http://www.useit.com/papers/heuristic/heuristic_list.html. [Cited 9 February 2004].
24. Jennifer Schwartz, "Internet Access and End-user Needs: Computer Use in an Academic Library," Reference and User Services Quarterly 41, no. 3 (2002): 253-62.
25. Deborah D. Blecic et al., "Using Transaction Log Analysis to Improve OPAC Retrieval Results," College and Research Libraries 59, no.1 (Jan. 1998): 39-49.
26. Thomas Mann, Library Research Models: A Guide to Classification (New York: Oxford Univ. Pr., 1993): 91-101.
27. As cited in Schwartz, "Internet Access and End-user Needs," 254.
28. Borgman, "Why Are Online Catalogs Still Hard to Use?" 501.