An ontological approach for eliciting and understanding needs in e-services

Lecture Notes in Computer Science

Volumn 3520, Issue , 2005, Pages 400-414

  Baida, Ziv ^a   Gordijn, Jaap ^a   Sæle, Hanne ^b   Akkermans, Hans ^a   Morch, Andrei Z ^b  

^a VU UNIVERSITY AMSTERDAM   (Netherlands)

^b SINTEF ENERGY RESEARCH   (Norway)

Author keywords

[No Author keywords available]

Indexed keywords

COMPUTER AIDED SOFTWARE ENGINEERING; COMPUTER SOFTWARE; COMPUTER SYSTEM RECOVERY; CUSTOMER SATISFACTION; MATHEMATICAL MODELS;

E-SERVICES; ELICITING; ONTOLOGICAL APPROACH; ONTOLOGY;

ELECTRONIC COMMERCE;

EID: 25144492624     PISSN: 03029743     EISSN: None     Source Type: Conference Proceeding    
DOI: 10.1007/11431855_28     Document Type: Conference Paper

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