Energy services: A case study in real-world service configuration

Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)

Volumn 3084, Issue , 2004, Pages 36-50

  Baida, Ziv ^a   Gordijn, Jaap ^a   Sæle, Hanne ^b   Morch, Andrei Z ^b   Akkermans, Hans ^a  

^a VU UNIVERSITY AMSTERDAM   (Netherlands)

^b SINTEF ENERGY RESEARCH   (Norway)

Author keywords

[No Author keywords available]

Indexed keywords

COMPLEX NETWORKS; ELECTRONIC COMMERCE;

AUTOMATED DESIGN; AUTOMATED SERVICES; COMPLEX COMPOSITIONS; KNOWLEDGE MANAGEMENT LITERATURE; NETWORK CONNECTIVITY; PRODUCT CLASSIFICATION; SERVICE CONFIGURATION; SERVICE ONTOLOGY;

KNOWLEDGE MANAGEMENT;

EID: 35048888441     PISSN: 03029743     EISSN: 16113349     Source Type: Book Series    
DOI: 10.1007/978-3-540-25975-6_5     Document Type: Article

References (23)

1. ebXML website. 2003. http://www.ebXML.org
2. eCl@ss website. 2003. http://www.eclass.de
3. UNSPSC website. 2003. http://www.unspsc.net
4. An assessment of services trade and liberalization in the united states and developing economies. World Trade Organization, Council for Trade in Services, 31 March 2003. Document TN/S/W/12, available via http://www.wto.org/ english/docs_e/docs_e.htm, last visited February 2004.
5. Tony Andrews, Francisco Curbera, Hitesh Dholakia, Yaron Goland, Johannes Klein, Frank Leymann, Kevin Liu, Dieter Roller, Doug Smith, Ivana Trickovic, and Sanjiva Weerawarana. Business Process Execution Language for Web Services Version 1.1. 2003. http://www-106.ibm.com/developerworks/webservices/library/ws- bpel/, last visited February 2004.
6. Z. Baida, H. Akkermans, A. Bernaras, J. Aguado, and J. Gordijn. The configurable nature of real-world services: Analysis and demonstration. In The First International Workshop on e-services, pages 46-56, Pittsburgh, PA, 2003. Carnegie Mellon University.
7. Z. Baida, H. Akkermans, and J. Gordijn. Serviguration: Towards online configurability of real-world services. In Proceedings of the Fifth International Conference on Electronic Commerce (ICEC03), pages 111-118, Pittsburgh, PA, 2003. ACM.
8. Leonard Berry. Perspectives on the retailing of services. In Ronald W. Stampft and Elizabeth C. Hirschman, editors, Theory in Retailing: Traditional and Non-traditional Sources, Chicago, 1981. American Marketing Association.
9. Pim Borst. Construction of Engineering Ontologies for Knowledge Sharing and Reuse. PhD thesis, Universiteit Twente, Enschede, NL, 1997.
10. W. N. Borst, J. M. Akkermans, and J. L. Top. Engineering ontologies. International Journal of Human-Computer Studies, 46:365-406, 1997.
11. J. Gordijn, H. Akkermans, and J. van Vliet. Business modelling is not process modelling, In: Conceptual modeling for e-business and the web (ECOMO-2000), Springer-Verlag, LNCS 1921, Salt Lake City, USA, October 9-12, 2000, pp. 40-51., 2000.
12. C. Grönroos. Service Management and Marketing: A Customer Relationship Management Approach, 2nd edition. John Wiley & Sons, Chichester, UK, 2000.
13. T. Gruber, G. Olsen, and J. Runkel. The configuration design ontologies and the VT elevator domain theory. International Journal of Human-Computer Studies, 44:569-598, 1996.
14. H. Kasper, P. van Helsdingen, and W. de Vries jr. Service Marketing Management: An International Perspective. John Wiley & Sons, Chichester, UK, 1999.
15. P. Kotler. Marketing Management: Analysis, Planning, Implementation and Control, 6th edition. Prentice Hall, Englewood Cliffs, NJ, 1988.
16. Theodore Levitt. Your Factories in the Field: Customer Service and Service Industries, chapter 3, in Marketing for Business Growth, pages 51-70. McGraw-Hill, New York, 1973.
17. Frank Leymann. Web Services Flow Language (WSFL 1.0). IBM, 2001. http://www-4.ibm.com/software/solutions/webservices/pdf/WSFL.pdf, last visited February 2004.
18. C. Löckenhoff and T. Messer. Configuration. In J. Breuker and W. Van de Velde, editors, The CommonKADS Library for Expertise Modelling - Reusable Problem Solving Components, Chapter 9, Amsterdam, The Netherlands, 1994. IOS Press.
19. C. Lovelock. Services Marketing, People, Technology, Strategy, 4th edition. Prentice Hall, Englewood Cliffs, NJ, 2001.
20. S. Mittal and F. Frayman. Towards a generic model of configuration tasks. In Proceedings of the Eleventh International Joint Conference on Artificial Intelligence (IJCAI-89), pages 1395-1401, San Francisco, CA, 1989. Morgan Kaufmann.
21. W. Earl Sasser, R. Paul Olsen, and D. Daryl Wyckoff. Management of Service Operations: Text, Cases, and Readings. Allyn & Bacon, 1978.
22. Steffen Staab, Wil van der Aalst, V. Richard Benjamins, Amit Sheth, John A. Miller, Christoph Bussler, Alexander Maedche, Dieter Fensel, and Dennis Gannon. Web services: Been there, done that? IEEE Intelligent Systems, 18(1):72-85, 2003.
23. V.A. Zeithaml and Mari Jo Bitner. Services Marketing. MGraw-Hill Companies, New York, NY, 1996.