Benchmarking: A general reading for management practitioners

Management Decision

Volumn 36, Issue 6, 1998, Pages 407-418

  Wah Fong, Sik ^a   Cheng, Eddie W l ^a   ho, Danny C k ^a  

^a HONG KONG POLYTECHNIC UNIVERSITY   (Hong Kong)

Author keywords

Benchmarking; Competitive advantage; Management; Models; Project management

Indexed keywords

EID: 84986100073     PISSN: 00251747     EISSN: None     Source Type: Journal    
DOI: 10.1108/00251749810223646     Document Type: Review

References (27)

1. Allio, R.P. and Allio, M.K. (1994, “Benchmarking: a management tool for performance improvement”, WATER/Engineering and Management, May, pp. 16-21.
2. Altany, D. (1990, “Copycats”, Industry Week, Vol. 239 No. 21, pp. 11-18.
3. Aly, M.A. (1995, “Developing a culture for benchmarking in the Middle East: what are the most critical factors?”, in Kanji, G.K. (Ed.), Total Quality Management: Proceedings of the First World Congress, Chapman & Hall, London., pp. 513-6
4. Anderson-Miles, E. (1994, “Benchmarking in healthcare organizations: an introduction”, Healthcare Financial Management, September, pp. 58-61.
5. Baker, W.H. Jr. (1995, “In pursuit of benchmarking excellence: the Texas Instruments story”, National Productivity Review, Winter, pp. 63-72.
6. Beadle, I. and Searstone, K. (1995, “An investigation into the use of benchmarking within quality programmes”, in Kanji, G.K. (Ed.), Total Quality Management: Proceedings of the First World Congress, Chapman & Hall, London, pp. 509-12.
7. Biesada, A. (1991, “Benchmarking”, Financial World, 17 September, pp. 28-47.
8. Bogan, C. and English, M.J. (1994, Benchmarking for Best Practices: Winning through Innovative Adaptation, McGraw-Hill, New York, NY.
9. Booth, D. (1995, “Benchmarking - the essential phase of preparation”, in Kanji, G.K. (Ed.), Total Quality Management: Proceedings of the First World Congress, Chapman & Hall, London, pp. 493-6.
10. Bruder, K.A. Jr. and Gray, E.M. (1994, “Public-sector benchmarking: a practical approach”, Public Management, Vol. 76 No. 9, pp. S9-S14.
11. Camp, R.C. (1989a, “Benchmarking: the search for best practices that lead to superior performance. Part I. A definition”, Quality Progress, January, pp. 62-8.
12. Camp, R.C. (1989b, “Benchmarking: the search for best practices that lead to superior performance. Part II. Key process steps”, Quality Progress, February, pp. 70-5.
13. Camp, R.C. (1989c, “Benchmarking: the search for best practices that lead to superior performance. Part III. Why benchmark?”, Quality Progress, March, pp. 76-82.
14. Camp, R.C. (1989d, Benchmarking: The Search for Industry Best Practices that Lead to Superior Performance, ASQC Quality Press, Milwaukee, WI.
15. Cox, J.R.W., Mann, L. and Samson, D. (1997, “Benchmarking as a mixed metaphor: disentangling assumptions of competition and collaboration”, Journal of Management Studies, Vol. 34 No. 2, pp. 285-314.
16. Fitz-enz, J. (1993, “How to make benchmarking work for you”, HRMagazine, December, pp. 40-7.
17. Fitzpatrick, M. and Huczynski, A. (1990, “Applying the benchmarking approach to absence control”, Leadership & Organization Development Journal, Vol. 11 No. 5, pp. 22-6.
18. Fritsch, J. (1993, “The Motorola software engineering benchmark program: organization, directions, and results”, IEEE Conference Paper, pp. 284-90.
19. Harkleroad, D.H. (1992, “Competitive intelligence: a new benchmarking tool”, Management Review, October, pp. 26-9.
20. Lema, N.M. and Price, A.D.F. (1995, “Benchmarking: performance improvement toward competitive advantage”, Journal of Management in Engineering, Vol. 11 No. 1, pp. 28-37.
21. Mann, L., Samson, D. and Dow, D. (1998, “A field experiment on the effects of benchmarking and goal setting on company sales performance”, Journal of Management, Vol. 24 No. 1.
22. Mitchell, C.M. (1995, “Preparing for benchmarking: an effective benchmarking strategy”, in Kanji, G.K. (Ed.), Total Quality Management: Proceedings of the First World Congress, Chapman & Hall, London, pp. 501-8.
23. Mittelstaedt, R.E. Jr. (1992, “Benchmarking: how to learn from best-in-class practices”, National Productivity Review, Vol. 11 No. 3, pp. 301-15.
24. Nelson, B. (1994, “Improving cash flow through benchmarking”, Healthcare Financial Management, September, pp. 74-8.
25. Shetty, Y.K. (1993, “Aiming high: competitive benchmarking for superior performance”, Long Range Planning, Vol. 26 No. 1, pp. 39-44.
26. Vaziri, H.K. (1992, “Using competitive benchmarking to set goals”, Quality Progress, October, pp. 81-5.
27. Watson, G. (1993, “How process benchmarking supports corporate strategy”, Planning Review, January/February, pp. 12-5.