Hospital turnarounds: Agents, approaches, alchemy

Health Care Manager

Volumn 24, Issue 2, 2005, Pages 96-118

  Freed, David H ^a  

^a Nyack Hospital   (United States)

Author keywords

Change agency; Hospital turnarounds; Organizational change; Strategy; Turnaround

Indexed keywords

ARTICLE; ECONOMICS; HEALTH PERSONNEL ATTITUDE; HEALTH SERVICES RESEARCH; HOSPITAL ADMINISTRATOR; HOSPITAL ORGANIZATION; HUMAN; INTERPERSONAL COMMUNICATION; LEADERSHIP; METHODOLOGY; ORGANIZATION; ORGANIZATION AND MANAGEMENT; PUBLIC RELATIONS; UNITED STATES;

ATTITUDE OF HEALTH PERSONNEL; CHIEF EXECUTIVE OFFICERS, HOSPITAL; COMMUNICATION; DECISION MAKING, ORGANIZATIONAL; EFFICIENCY, ORGANIZATIONAL; HEALTH SERVICES RESEARCH; HOSPITAL RESTRUCTURING; HUMANS; INTERPROFESSIONAL RELATIONS; LEADERSHIP; ORGANIZATIONAL CULTURE; ORGANIZATIONAL INNOVATION; PLANNING TECHNIQUES; UNITED STATES;

EID: 21744440926     PISSN: 15255794     EISSN: 1550512X     Source Type: Journal    
DOI: 10.1097/00126450-200504000-00002     Document Type: Article

References (79)

1. Bowie D. Changes. On Hunky Dory [Record]. Los Angeles: RCA Records; 1971.
2. Johnsson J. Financial turnarounds: how two hospitals found profitability. Hospitals. 1990; 64(2):56, 58, 60.
3. Shinkman R. Reviving ailing hospitals. Turnaround specialists offer antidote to chronic factors afflicting industry. Mod Healthc. 2001; 31(15):24-28.
4. Chirchirillo AL. Turnarounds: the morning after. Trustee. 1992; 45(10):16-17.
5. Di Primio A. When turnaround management works. J Bus Strategy. 1988; 9(1):61-64.
6. Abendshien J. Turnarounds don’t have to be ugly. Trustee. 2000; 53(8):22-23.
7. Knox S, Gharrity J. Transitions in American hospitals: the necessary JONAS Healthc Law Ethics Regul. 2002; 4(1):13-17.
8. Hunter DP, Gerew M. Hospitals in crisis. Early warning signs of risk and tips for course correction. Healthc Forum J. 1989; 32(6):12-15.
9. Valentine ST. Warning signs and the turnaround plan for the financially distressed hospital. Top Health Care Financ. 1990; 17(2):1-7.
10. Woodrum DL. Consultants calm hospital waters. Healthc Strategic Manage. 1991; 9(8):8-12.
11. Orlikoff JE, Totten MK. Trustee workbook 4. What boards should know about turnarounds. Trustee. 2003; 56(10):17-20.
12. Parsons RJ. Ten reasons why hospital turnaround programs fail. Strateg Healthc Excell. 1992; 5(2):8-12.
13. Moore T. Turnarounds rightsizings. Lessons in leadership. Adm Radiol. 1993; 12(10):33, 35-36.
14. Jaklevic MC. Reaching a dead end. Hospitals are finding it harder to sustain turnaround efforts as years of cost-cutting have left executives with little room to maneuver. Mod Healthc. 2003; 33(44):28-30.
15. Horak BJ, Campbell DJ, Flaks JA. Strategic positioning: a case study in governance and management. J Healthc Manage. 1998; 43(6):527-540.
16. Sussman JH, Dziesinski RR. Using corporate finance to engineer an organizational turnaround. Healthc Financ Manage. 2002; 56(11):66-70.
17. James DN. The trouble I’ve seen. Harv Bus Rev. 2002; 80(3):42-49, 131.
18. Ginter PM, Swayne LE, Duncan WJ. Strategic Management of Health Care Organizations. 4th ed. Malden, Mass: Blackwell Publishers; 2002.
19. Jacobs JA. The winners know how to change-do you? Hosp Mater Manage Q. 1995:18-24.
20. Kotter JP. What leaders really do. Harv Bus Rev. 1990; 68(3):103-111.
21. Kotter JP. Leading Change. Boston: Harvard Business School Press; 1996.
22. Flower J. The 13 errors. Phys Exec. 1998; 24(6):52-54.
23. Lee SD, Alexander JA. Consequences of organization change in U.S. hospitals. Med Care Res Rev. 1999; 56(3):227-276.
24. Hirschhorn L. Campaigning for change. Harv Bus Rev. 2002; 80(7):98-104, 126.
25. Kotter JP, Schlesinger LA. Choosing strategies for change. Harv Bus Rev. 1979; 57(2):106-114.
26. Schein EH. Organizational Culture and Leadership. San Francisco: Jossey-Bass Publishers; 1985.
27. Block P. The Empowered Manager: Positive Political Skills at Work. San Francisco: Jossey-Bass Publishers; 1987.
28. Senge PM. The Fifth Discipline. The Art Practice of the Learning Organization. New York: Doubleday Currency; 1990.
29. Pasmore WA. Creating Strategic Change. New York: John Wiley; 1994.
30. Kramer RM. The harder they fall. Harv Bus Rev. 2003; 81(10):58-66, 136.
31. Haddock WA. This hospital’s new approach to management produced a $7 million turnaround in tough times. Hosp Top. 1986; 64(2):12-14.
32. Nyberg M. Turnaround time. A financially troubled Philadelphia hospital goes out of the red and into the black. Health Prog. 1991; 72(3):57-61.
33. Knoble JK. Turnarounds require team building and rebuilding. Interview by Donald E.L. Johnson. Health Care Strateg Manage. 1989; 7(11):9-12.
34. Pascale R, Millemann M, Gioja L. Changing the way we change. Harv Bus Rev. 1997; 75(6):126-139.
35. South SF. Managing change isn’t good enough. Clin Lab Manage Rev. 1999:22-26.
36. Carnall CC. Managing Change. London: Routledge; 1991.
37. Cohen WD, Murri MH. Managing the change process. J AHIMA. 1995; 66(6):40, 42-44, 46-47.
38. Mintzberg, H. Musings on management. Ten ideas designed to rile everyone who cares about management. Harv Bus Rev. 1996; 74(4):61-67.
39. Finkin EF. Structuring a successful turnaround. J Bus Strategy. 1992; 13(4):56-58.
40. Feuer L. I’m changing the best I can! Case Manag. 2002;13(5):28-29.
41. Understanding culture: key messages for leadership. Health Prog. March 1995; 76(2):20-24, 48.
42. Cavanagh SJ. Mergers and acquisitions: some implications of cultural change. J Nurs Manage. 1996; 4(1):45-50.
43. Mycek S. Culture… and how to deal with it. Trustee. 2000; 53(9):1, 6-11.
44. Jones JJ. Dual or dueling culture and commitment. The impact of a tri-hospital merger. J Nurs Adm. 2003; 33(4):235-242.
45. Cameron KS, Quinn RE. Diagnosing and Changing Organizational Culture. Reading, Mass: Addison-Wesley; 1999.
46. Schaeffer LD. The leadership journey. Harv Bus Rev. 2002; 80(10):42-47, 127.
47. McNulty E. Welcome aboard (but don’t change a thing). Harv Bus Rev. 2002; 80(10):32-35, discussion 36-40, 127.
48. Kanter RM. Leadership and the psychology of turnarounds. Harv Bus Rev. 2003; 81(6):58-67, 136.
49. Kim WC, Mauborgne R. Tipping point leadership. Harv Bus Rev. 2003; 81(4):60-69, 122.
50. Sull DN. Managing by commitments. Harv Bus Rev. 2003; 81(6):82-91, 137.
51. Bennis WG, Thomas RJ. Crucibles of leadership. Harv Bus Rev. 2002; 80(9):39-45, 124.
52. Heifetz RA, Laurie DL. The work of leadership. Harv Bus Rev. 1997; 75(1):124-134.
53. Moving mountains. Harv Bus Rev. January-February 2003; 81(1):41-47.
54. Collins J. Level 5 leadership. The triumph of humility and fierce resolve. Harv Bus Rev. 2001; 79(1):66-76, 175.
55. Kanter RM. Mastering change. In: Chawla S, Renesch J, eds. Learning Organizations. Portland, Ore: Productivity Press; 1995:71-83.
56. Davenport TH, Beck JC. Getting the attention you need. Harv Bus Rev. 2000; 78(5):118-126, 200.
57. Tichy NM. Managing change strategically: the technical, political, and cultural keys. Organ Dyn. 1982; 11(2):59-80.
58. Goleman D. Emotional Intelligence. Why It Can Matter More Than IQ. New York: Bantam Books; 1997.
59. Parcells B. The tough work of turning around a team. Harv Bus Rev. 2000; 78(6):179-182, 184.
60. Bonabeau E. Don’t trust your gut. Harv Bus Rev. 2003; 81(5):116-123, 130.
61. Charan R. Conquering a culture of indecision. Harv Bus Rev. 2001; 79(4):74-82, 168.
62. Crow SM, Hartman SJ. A case study of organizational decline. Lessons for health care organizations. Health Care Manag. 2003; 22(3):256-264.
63. Hamel G. Strategy as revolution. Harv Bus Rev. 1996; 74(4):69-82.
64. O’Donnell D. The emotional world of strategy implementation. In: Flood PC, Dromgoole T, Carroll SJ, Gorman L, eds. Managing Strategy Implementation. Malden, Mass: Blackwell Publishers. 2000:71-79.
65. Thorbeck J. The turnaround value of values. Harv Bus Rev. 1991; 69(1):52-54, 56-58, 60-62.
66. Cross R, Prusak L. The people who make organizations go-or stop. Harv Bus Rev. 2002:105-112.
67. Koteen J. Strategic Management in Public and Nonprofit Organizations. New York: Praeger; 1991.
68. Campbell A, Alexander M. What’s wrong with strategy? Harv Bus Rev. 1997;75(6):42-51.
69. Christensen CM. Making strategy: learning by doing. Harv Bus Rev. 1997; 75(6):141-146, 148-156.
70. Miller J. Lead, follow, or get out of the way. Hosp Mat Manage Q. 1997; 19(1):63-67.
71. Beer M, Eisenstat RA, Spector B. Why change programs don’t produce change. Harv Bus Rev. 1990; 68(6):158-166.
72. Schein EH. The anxiety of learning. Interview by Diane Coutu. Harv Bus Rev. 2002; 80(3):100-106, 134.
73. In: Chawla S, Renesch J, eds. Learning Organizations. Portland, Ore: Productivity Press; 1995.
74. Bradford RJ, Sutton MM, Byrd NK. From survival to success. It takes more than theory. Nurs Adm Q. 2003; 27(2):106-119.
75. Kets de Vries MFR, Miller D. The Neurotic Organization. Diagnosing and Revitalizing Unhealthy Companies. New York: HarperBusiness; 1984.
76. Sotile WM, Sotile MO. Effective emotional management: keys to the balancing act facing contemporary administrators. J Cardiovasc Manage. 1996; 7(2):18-23.
77. DiMarco JM, Vazquez WJ, Hoffman TH. Turning around financially distressed hospitals. Healthc Financ Manage. 1990; 44(5):44, 46, 48-52.
78. Kennedy-Moore E, Watson JC. Expressing Emotion. Myths, Realities, and Therapeutic Strategies. New York: The Guilford Press; 1999.
79. Yalom ID. When Nietzsche Wept. New York: HarperPerennial; 1992.