Ergonomics and customer-operator interactions

Proceedings of the XIVth Triennial Congress of the International Ergonomics Association and 44th Annual Meeting of the Human Factors and Ergonomics Association, 'Ergonomics for the New Millennium'

Volumn , Issue , 2000, Pages 551-554

  Falzon, Pierre ^a  

^a University of Paris Cité   (France)

Author keywords

[No Author keywords available]

Indexed keywords

CONTRACTS; CUSTOMER SATISFACTION; DIAGNOSIS; ECONOMIC AND SOCIAL EFFECTS; FEEDBACK; PERSONNEL; PERSONNEL TRAINING; SOCIETIES AND INSTITUTIONS; SPECIFICATIONS;

COMMERCIAL INTERACTIONS; WORK ORGANIZATION;

ERGONOMICS;

EID: 1842686312     PISSN: None     EISSN: None     Source Type: Conference Proceeding    
DOI: None     Document Type: Conference Paper

References (4)

1. de Bandt, J. & Gadrey, J. (1994). Relations de service, marchés de service. Paris: Editions du CNRS.
2. Cerf, M., Compagnon, C. & Falzon, P. (1999) Providing advice to farmers: a cooperative problem solving activity ? ECCS'99, Third European Conference on Cognitive Science. Sienna, Italy, October 1999.
3. Falzon, P., & Lapeyrière, S. (1998) The ergonomics of customer-operator relationships. Global Ergonomics Conference. Cape Town, South Africa, September 9-11, 1998.
4. Prunier, S., & Poète, V. (1995). Les super-caissières pour hypermarchés. Santé et Travail, numéro spécial "Paroles de CHSCT", 17-24.