The Determinants of Service Quality: Satisfiers and Dissatisfiers

International Journal of Service Industry Management

Volumn 6, Issue 5, 1995, Pages 53-71

  Johnston, Robert ^a  

^a UNIVERSITY OF WARWICK   (United Kingdom)

Author keywords

[No Author keywords available]

Indexed keywords

EID: 3543095022     PISSN: 09564233     EISSN: None     Source Type: Journal    
DOI: 10.1108/09564239510101536     Document Type: Review

References (48)

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