How quality improvement programs can affect general hospital performance

International Journal of Health Care Quality Assurance

Volumn 18, Issue 4, 2005, Pages 249-270

  Naveh, Eitan ^a   Stern, Zvi ^b  

^a TECHNION ISRAEL INSTITUTE OF TECHNOLOGY   (Israel)

^b HADASSAH HEBREW UNIVERSITY MEDICAL CENTER   (Israel)

Author keywords

Hospitals; Isreal; Quality

Indexed keywords

ARTICLE; GENERAL HOSPITAL; HEALTH CARE DELIVERY; HEALTH CARE QUALITY; HEALTH CARE SYSTEM; HOSPITAL CARE; HOSPITAL ORGANIZATION; HUMAN; ISRAEL;

EFFICIENCY, ORGANIZATIONAL; HOSPITALS, GENERAL; ISRAEL; ORGANIZATIONAL OBJECTIVES; TOTAL QUALITY MANAGEMENT;

EID: 20944434034     PISSN: 09526862     EISSN: None     Source Type: Journal    
DOI: 10.1108/09526860510602532     Document Type: Article

References (67)

1. Anderson, H.J., Eubanks, P., Hard, R. and Hudson, T. (1992), "12 cost cutting measures: hospitals use creative ideas to gain control of expenses", Hospitals, Vol. 66 No. 22, pp. 24-9.
2. Anderson, J.C., Rungtusanatham, M. and Schroeder, R.G. (1994), "A theory of quality management underlying the Deming management method", Academy of Management Review, Vol. 19 No. 3, pp. 472-509.
3. Arndt, M. and Bigelow, B. (1995), "The adoption of corporate restructuring by hospitals", Hospital & Health Services Administration, Vol. 40 No. 3, pp. 332-46.
4. Barness, Z.I., Shortell, S.M., Robin, R.G., Hughes, J.L., O'Brien, D.B. and Christine, I. (1993), "The quality march", Hospitals and Health Networks, pp. 52-5.
5. Benson, P.G., Saraph, J.V. and Schroeder, R.G. (1991), "The effects of organizational context on quality management: an empirical investigation", Management Science, Vol. 37 No. 9, pp. 1107-24.
6. Berwick, D.M. (1995), "We buy health care to achieve health and any proposed change in the structure financing or work of health care should be tested against this purpose", Business and Health, Vol. 13 No. 3, pp. 4-5.
7. Berwick, D.M. (1996), "We can cut costs and improve care at the same time", Medical Economics, Vol. 73 No. 15, pp. 180-2.
8. Berwick, D.M., Godfrey, A. and Roessner, J. (1990), Curing Health Care, Jossey-Bass, San Francisco, CA.
9. Caldwell, C. (1995), Mentoring Strategic Change in Health Care, ASQC Quality Press, Milwaukee, WI.
10. Caldwell, C. (1997), The Handbook for Managing Change in Health Care, ASQC Quality Press, Milwaukee, WI.
11. Chan, Y.L. and Ho, S.K. (1997), "Continuous quality improvement: a survey of American and Canadian healthcare executives", Hospital & Health Services Administration, Vol. 42 No. 4, pp. 525-44.
12. Choi, T.Y. and Eboch, K. (1998), "The TQM paradox: relations among TQM practice, plant performance and customer satisfaction", Journal of Operations Management, Vol. 17, pp. 59-75.
13. Costin, H. (1999), Strategies for Quality Improvement, 2nd ed., The Dryden Press, Orlando, FL.
14. Counte, M.A., Glandon, G.L., Oleske, D.M. and Hill, J.P. (1995), "Improving hospital performance: issues in assessing the impact of TQM activities", Hospital & Health Services Administration, Vol. 40 No. 1, pp. 80-97.
15. Dale, H.B. and Besterfield, G.C. (1998), Total Quality Management, 2nd ed., Prentice-Hall, Upper Saddle River, NJ.
16. Edmondson, A.C. (1996), "Learning from mistakes is easier said than done: group and organizational influences on the detection and correction of human error", Journal of Applied Behavioral Science, Vol. 32 No. 1, pp. 5-28.
17. Evans, J.R. and Lindsay, W.L. (1999), The Management and Control of Quality, 4th ed., South Western College, Cincinnati, OH.
18. Everett, M. and James, B.C. (1991), "Continuous quality improvement in health care: a national fit", The Journal for Quality and Participation, January/February, pp. 10-15.
19. Fitzerald, C. and Erdmann, T. (1992), "American Automotive Industry Action Group", Actionline, October.
20. Flynn, B.B., Schroeder, R.G. and Sakakibara, S. (1994), "A framework for quality management research and an associated measurement instrument", Journal of Operations Management, Vol. 11 No. 4, pp. 339-66.
21. Fowler, F.F. (1993), Survey Research Methods, Sage Publications, Thousand Oaks, CA.
22. Fowler, F.F. (1995), Improving Survey Questions: Design and Evaluation, Sage Publications, Thousand Oaks, CA.
23. Gilpatrick, E.G. (1999), Quality Improvement Projects in Health Care: Problem Solving in the Workplace, Sage Publications, Thousand Oaks, CA.
24. Haim, A. (1993), "Does quality work? A review of relevant studies", Report no. 1043, The Conference Board, Inc., New York, NY.
25. Harber, D.G., Ashkanasy, N.M. and Callan, V.J. (1997), "Implementing quality service in a public hospital setting: a path-analytical study of the organizational antecedents of employee perceptions and outcomes", Public Productivity & Management Review, Vol. 21 No. 1, pp. 13-29.
26. Health Ministry of Israel (1993), Statistical Data on Patients, Ministry of Health, Tel Aviv.
27. Health Ministry of Israel (1997), Statistical Data on Patients, Ministry of Health, Tel Aviv.
28. Hendricks, K.B. and Singhal, V.R. (1997), "Does implementing an effective TQM program actually improved operating performance? Empirical evidence from firms that have won quality awards", Management Science, Vol. 43 No. 9, pp. 1258-74.
29. Herzlinger, R.E. (1997), Market-Driven Health Care: Who Wins, Who Loses in the Transformation of America's Largest Service Industry, Addison-Wesley, Reading, MA.
30. Hill, C.A., Winfrey, K.L. and Rudolph, B.A. (1997), "Best hospitals: a description of the methodology for the index of hospital quality", Inquiry - Blue Cross and Blue Shield Association, Vol. 34 No. 1, pp. 80-90.
31. Hinkin, T.R. (1998), "A brief tutorial on the development of measures for use in survey questionnaires", Organizational Research Methods, Vol. 1 No. 1, pp. 104-21.
32. Israel Census Bureau (2004), Statistical Abstract of Israel, Department of Commerce, Tel Aviv.
33. Ittner, C. and Larcker, D. (1996), "Measuring the impact of quality initiatives on firm financial performance", in Fedor, D.F. and Ghosh, S. (Eds), Advances in Management of Organization Quality, Vol. 1, JAI Press, Greenwich, CT, pp. 1-37.
34. James, B.C. (1994), "Break in the outcomes measurement chain", Hospital & Health Networks, Vol. 68 No. 14, pp. 60-2.
35. James, B.C., Chassin, M.R., Goldberg, H.I., King, J.G. and Todd, J.G. (1993), "Implementing practice guidelines through clinical quality improvement", Frontiers of Health Services Management, Vol. 10 No. 1, pp. 3-25.
36. Kane, R.L. (1997), Understanding Health Care Outcomes Research, Aspen Publications, Gaithersburg, MD.
37. Kimberly, J.R. and Evanisko, M.J. (1981), "Organizational innovation: the influence of individual, organizational and contextual factors on hospital adoption of technological and administrative innovations", Academy of Management Journal, Vol. 24 No. 4, pp. 689-713.
38. Koch, H. (1994), Total Quality Management in Health Care, Longman Health Management, Harlow.
39. Lenox, A.C. and New, H.F. (1996), "Observation unit improvement proves that quality pays", Nursing Management, Vol. 27 No. 6, pp. 38-41.
40. Malcolm Baldrige Criteria for Performance Excellence (1998), US Department of Commerce - National Institute of Standards and Technology, Gaithersburg, MD.
41. Malcolm Baldrige Healthcare Criteria for Performance Excellence (1998), US Department of Commerce - National Institute of Standards and Technology, Gaithersburg, MD.
42. Marcus, A. (1988), "Implementing externally induced innovation: a comparison of rule bound and autonomous approaches", Academy of Management Journal, Vol. 31 No. 2, pp. 235-57.
43. Mathews, J. and Katel, P. (1992), "The cost of quality faced with hard times", Newsweek, September 7, pp. 48-9.
44. Mille, H.R. and Luft, H.S. (1997), "Does managed care lead to better or worse quality of care?", Health Affairs, Vol. 16 No. 5, pp. 7-25.
45. Moore, J.D. (1997), "A healthcare Baldrige?", Modern Healthcare, Vol. 27 No. 34, pp. 28-9.
46. Moore, J.D. (1998), "Team approach", Modern Healthcare, Vol. 28 No. 11, pp. 84-5.
47. Morath, J.M. (1999), The Quality Advantage: A Strategic Guide for Health Care Leaders, AHA Press, Chicago, IL.
48. Naveh, E., Erez, M. and Zonnenshain, A. (1998), "Developing a TQM implementation model", Quality Progress, Vol. 31 No. 2, pp. 55-9.
49. NIST Stock Study (1998), "NIST Stock Study of Malcolm Baldrige National Quality Award recipients", US Department of Commerce - National Institute of Standards and Technology, Gaithersburg, MD.
50. O'Connor, S.J. and Shewchuk, R.M. (1995), "Doing more with less and doing it nicer: the role of service orientation in health care organization", Academy of Management Journal, Best Papers Proceedings, pp. 120-4.
51. Powell, T.C. (1995), "Total quality management as competitive advantage: a review and empirical study", Strategic Management Journal, Vol. 16, pp. 15-37.
52. Prybutok, V.R. and Stafford, M.R. (1997), "Using Baldrige criteria for self-assessment", Marketing Health Services, Vol. 17 No. 1, pp. 45-8.
53. Reger, R.K., Gustafson, L.T. and Mullane, J.V. (1994), "Reframing the organization: why implementing total quality is easier said than done", Academy of Management Review, Vol. 19 No. 3, pp. 565-84.
54. Schaffer, R.H. and Thomson, H.A. (1992), "Successful change programs begin with results", Harvard Business Review, January/February.
55. Senge, P.M. (1994), The Fifth Discipline, Currency Doubleday, New York, NY.
56. Sloan, D. and Torpey, J. (1995), Success Stories on Lowering Health Care Costs by Improving Health Care Quality, ASQC Quality Press, Milwaukee, WI.
57. Spence, M. (1974), "Competitive and optimal responses to signals", Journal of Economic Theory, Vol. 7, pp. 296-332.
58. Stern, Z. and Naveh, E. (1997), "A model of quality management in a general hospital", Clinical Performance and Quality Health Care, Vol. 5 No. 3, pp. 129-32.
59. Szwergold, J. (1992), "Why most quality efforts fail", Management Review, August, p. 5.
60. Tannenbaum, S.I., Beard, R.L. and Gueutal, R.L. (1998), "Moving to a service-focused managed growth culture: a follow up on the case of CDPHP", Organizational Dynamics, Vol. 27 No. 1, pp. 75-7.
61. US Census Bureau (1997), Statistical Abstract of the United States, US Department of Commerce, Washington, DC.
62. Wall, T.J. (1998), "The what works awards", Health Management Technology, Vol. 19 No. 1, pp. 12-14.
63. Westphal, J.D., Gulati, R. and Shortell, S.M. (1997), "Customization or conformity? An institutional and network perspective on the content and consequences of TQM adoption", Administrative Science Quarterly, Vol. 42 No. 2, pp. 366-94.
64. Womack, J.L., Wasyk, C.S. and Conner, M. (1994), "Improving patient care and organizational health in Good Samaritan hospital's orthopedic unit", National Productivity Review, Vol. 14 No. 1, pp. 39-51.
65. Zalkind, D.L. and Eastaugh, S.R. (1997), "Mortality rates as an indicator of hospital quality", Journal of Healthcare, Vol. 42 No. 1, pp. 3-15.
66. Zifko-Baliga, G.M. and Krampf, R.F. (1997), "Managing perception of hospital quality", Marketing Health Services, Vol. 17 No. 1, pp. 28-35.
67. Zucker, L.G. (1987), "Normal change or risky business: institutional effects on the hazard of change in hospital organization 1959-79", Journal of Management Studies, Vol. 24 No. 6, pp. 671-700.