Organizational communication satisfaction in the virtual workplace

Journal of Management Development

Volumn 24, Issue 5, 2005, Pages 397-409

  Akkirman, Ali D ^a   Harris, Drew L ^b  

^a Maersk Logistics USA Inc   (United States)

^b LONGWOOD UNIVERSITY   (United States)

Author keywords

Communication; Teleworking; Turkey; Virtual organizations

Indexed keywords

EID: 20344364861     PISSN: 02621711     EISSN: None     Source Type: Journal    
DOI: 10.1108/02621710510598427     Document Type: Article

References (39)

1. Cascio, W. (1999), “Virtual workplaces: implications for organizational behavior”, in Ed. Cooper, L. and Ed. Rousseau, D. (Eds), Trends in Organizational Behavior, Wiley, New York, NY, pp. 1-14.
2. Cascio, W. (2000), “Managing a virtual workplace”, Academy of Management Executive, Vol. 14 No. 3, pp. 81-90.
3. Clampitt, P. (1981), “Downs/Hazen Communication Satisfaction Questionnaire”, in Ed. Cook, J.D., Ed. Hepworth, S., Ed. Wall, T. and Ed. Warr, P. (Eds), Experience of Work: A Compendium and Review of 249 Measures and Their Use, Academic Press, New York, NY, pp. 112-132.
4. Conner, D. (2003), “Social comparison in virtual work environments: an examination of contemporary referent selection”, Journal of Occupational & Organizational Psychology, Vol. 76 No. 1, pp. 133-148.
5. Crandall, F. and Wallace, M. (1998), Work & Rewards in the Virtual Workplace, AMACOM, New York, NY.
6. Davenport, T. and Pearlson, K. (1998), “Two cheers for the virtual office”, Sloan Management Review, Vol. 9 No. 4, pp. 51-65.
7. DeSanctis, G. and Monge, P. (1999), “Introduction to the special issue: communication process for virtual organizations”, Organization Science, Vol. 10 No. 6, pp. 693-703.
8. Downs, C. and Hazen, M. (1977), “A factor analysis of communication satisfaction”, Journal of Business Communication, Vol. 14 No. 3, pp. 63-74.
9. Duxbury, L. and Neufeld, D. (1999), “An empirical evaluation of the impacts of telecommuting on intra-organizational communication”, Journal of Engineering and Technology Management, Vol. 16 No. 1, pp. 1-28.
10. Engkavanish, S. (1999), “Analysis of the effectiveness of communication and information sharing in virtual project organizations”, unpublished doctoral dissertation, George Washington University, Washington, DC.
11. Fritz, M., Rhee, H. and Narasimhan, S. (1998), “Communication and coordination in the virtual office”, Journal of Management Information Systems, Vol. 14 No. 4, pp. 7-28.
12. Gray, J. and Laidlaw, H. (2002), “Part-time employment and communication satisfaction in an Australian retail organization”, Employee Relations, Vol. 24 Nos. 1/2, pp. 211-228.
13. Handy, C. (1995), “Trust and the virtual organization”, Harvard Business Review, Vol. 73 No. 3, pp. 40-49.
14. Hargie, O., Tourish, D. and Wilson, N. (2002), “Communication audits and the effects of increased information: a follow-up study”, The Journal of Business Communication, Vol. 39 No. 4, pp. 414-436.
15. Hill, J., Miller, B., Weiner, S. and Colihan, J. (1998), “Influences of the virtual office on aspects of work and work/life balance”, Personnel Psychology, Vol. 51 No. 3, pp. 667-683.
16. Hofstede, G. (1993), “Cultural constraints in management theories”, Academy of Management Executive, Vol. 3 No. 1, pp. 81-94.
17. Holton, J. (2001), “Building trust and collaboration in a virtual team”, Team Performance Management, Vol. 7 Nos. 3/4, pp. 36-47.
18. Huws, U., Korte, W.B. and Robinson, S. (1990), Telework Towards the Elusive Office, Wiley, Chichester.
19. Igbaria, M. and Guimaraes, T. (1999), “Exploring differences in employee turnover intentions and its determinants among telecommuters and non-telecommuters”, Journal of Management Information Systems, Vol. 16 No. 1, pp. 147-164.
20. Igbaria, M. and Tan, M. (1998), The Virtual Workplace, Idea Group Publishing, Hershey, PA.
21. Jensen, M. (2003), “Organizational communication: a review”, available at: http://agderforskning.no (accessed November 2, 2003).
22. Kayworth, T. and Leidner, D. (2000), “The global manager: a prescription for success”, European Management Journal, Vol. 18 No. 2, pp. 183-194.
23. Kurland, N. and Bailey, D. (1999), “Telework: the advantages and challenges of working here, there, anywhere, and any time”, Organizational Dynamics, Vol. 28 No. 2, pp. 53-68.
24. McCloskey, D. (2001), “Telecommuting experiences and outcomes: myths and realities”, in Ed. Johnson, N. (Ed.), Telecommuting and Virtual Offices: Issues & Opportunities, Idea Group Publishing, Hersey, PA, pp. 231-246.
25. McCready, A., Lockhart, C. and Sieyes, J. (2001), “Telemanaging”, Management Services, Vol. 45 No. 12, pp. 14-16.
26. Nilles, J. (1998), Managing Telework: Strategies for Managing the Virtual Workforce, Wiley, New York, NY.
27. Ramsower, R. (1985), Telecommuting: The Organizational and Behavioral Effects of Working at Home, UMI Research Press, Ann Arbor, MI.
28. Rollier, B. and Liou, Y. (1997), “The mobile workforce: strategic opportunity competitive necessity”, in Ed. Igbaria, M. and Ed. Tan, M. (Eds), The Virtual Workplace, Idea Group Publishing, Hershey, PA, pp. 319-337.
29. Ruppel, U. and Howard, U. (1998), “Facilitating innovation adoption and diffusion: the case of telework”, Information Resources Management Journal, Vol. 11 No. 3, pp. 5-15.
30. Shirley, V. (1985), F International: Twenty Years' Experience in Homeworking, Office Workstations in the Home, National Research Council, National Academy Press, Washington, DC.
31. Staples, S. (2001a), “A study of remote workers and their differences from non-remote workers”, Journal of End User Computing, Vol. 13 No. 2, pp. 3-14.
32. Staples, S. (2001b), “Making remote workers effective”, in Ed. Johnson, N. (Ed.), Telecommuting and Virtual Offices: Issues & Opportunities, Idea Group Publishing, Hersey, PA, pp. 186-212.
33. Thibodeau, P. (2003), “Telecommuters weather storm”, Computerworld, Vol. 37 No. 8, pp. 1-3.
34. Townsend, A., DeMarie, S. and Hendrickson, A. (1998), “Virtual teams: technology and the workplace of the future”, Academy of Management Executive, Vol. 12 No. 3, pp. 17-29.
35. Venkatesh, V. and Johnson, P. (2002), “Telecommuting technology implementations: a within-and between-subjects longitudinal field study”, Personnel Psychology, Vol. 55 No. 3, pp. 661-673.
36. Vivien, K.G. and Thompson, S.H. (2000), “To work or not work at home – an empirical investigation of factors affecting attitudes towards teleworking”, Journal of Managerial Psychology, Vol. 15 No. 3, pp. 560-586.
37. Whiting, V. (1997), “Behavioral outcomes of a change from a traditional office to a virtual office: a longitudinal analysis”, doctoral thesis, University of Michigan, Ann Arbor, MI.
38. Wiesenfeld, B., Raghuram, S. and Garud, R. (1999a), “Communication patterns as determinants of organizational identification in a virtual organization”, Organization Science, Vol. 10 No. 6, pp. 777-790.
39. Wiesenfeld, B., Raghuram, S. and Garud, R. (1999b), “Managers in a virtual context: the experience of self-threat and its effects on virtual work organizations”, in Ed. Cooper, L. and Ed. Rousseau, D. (Eds), Trends in Organizational Behavior, Wiley, New York, NY, pp. 31-41.