Communication audits and the effects of increased information: A follow-up study

Journal of Business Communication

Volumn 39, Issue 4, 2002, Pages 414-436

  Hargie, Owen ^a,b,c   Tourish, Dennis ^a,d   Wilson, Noel ^a  

^a UNIVERSITY OF ULSTER   (United Kingdom)

^b NORWEGIAN UNIVERSITY OF SCIENCE AND TECHNOLOGY   (Norway)

^c European Communication Association   (United Kingdom)

^d UNIVERSITY OF ABERDEEN   (United Kingdom)

Author keywords

[No Author keywords available]

Indexed keywords

EID: 20344397985     PISSN: 00219436     EISSN: 15524582     Source Type: Journal    
DOI: 10.1177/002194360203900402     Document Type: Article

References (69)

1. Adams, G., & Ingersoll, V. (1990). Culture, technical rationality and organizational culture. American Review of Public Administration, 20, 285-302.
2. Argyris, C. (1998, May). Empowerment: The emperor's new clothes, Harvard Business Review, 98-105
3. Arnold, W. (1993, March). The leader's role in implementing quality improvement: Walking the talk. Quality Review Bulletin, 79-82.
4. Arnott, M. (1987). Effective employee communication. In N. Hart (Ed.), Effective Corporate Relations. London: McGraw-Hill.
5. Babbie, E. (1973). Survey Research Methods. Belmont, CA: Wadsworth.
6. Barker, R., & Camarata, M. (1998). The role of communication in creating and maintaining a learning organization: Preconditions, indicators and disciplines, Journal of Business Communication, 35, 443-467.
7. Berger, C. (1987). Communicating under uncertainty. In M. Roloff & G. Miller (Eds.), Interpersonal Processes: New Directions in Communication Research. London: Sage.
8. Berger, C. (1986). Uncertain outcome values in predicted relationships: Uncertainty Reduction Theory then and now, Human Communication Research, 13, 34-38.
9. Boyle, D. (2000). The Tyranny of numbers: Why counting can't make us happy. London: Harper and Collins.
10. Bradac, J. (2001). Theory comparison: Uncertainty reduction, problematic integration, uncertainty management, and other curious constructs,. Journal of Communication, 51, 456-476.
11. Brooks, K., Callicoat, J., & Siegerdt, G. (1979). The ICA Communication Audit and perceived communication effectiveness changes in 16 audited organizations. Human Communication Research, 5, 130-137.
12. Campbell, M. (1982). The business communication audit: Evaluating and improving business communications. Montana Business Quarterly, 20, 15-18.
13. Church, A. (1994). The character of organizational communication: A review and new conceptualisation. International Journal of Organizational Analysis, 2, 18-53.
14. Clampitt, P. (2000). The questionnaire approach. In Hargie, O. & Tourish, D. (Eds.), Handbook of Communication Audits for Organisations. London: Routledge.
15. Clampitt, P., & Berk, L. (2000). A communication audit of a paper mill. In Hargie, O. & Tourish, D. (Eds.), Handbook of Communication Audits for Organisations. London: Routledge.
16. Clampitt, P., DeKoch, R., & Cashman, T. (2000). A strategy for communicating about uncertainty. Academy of Management Executive, 14, 41-57.
17. Conaway, R. (1994). The communication audit as a class project. The Bulletin Of Association for Business Communication, 57, 39-43.
18. Curley, A. (2000). Creating a world-class communication function at SC Johnson, Internal Communication, 54, 11-15.
19. Cushman, D., & King, S. (Eds.). (2001). Excellence in Communicating Organizational Strategy. New York: State University of New York Press.
20. DeCotilis, T., & Summers, T. (1987). A path analysis of a model of the antecedents and consequences of organizational commitment. Human Relations, 40, (7) 445-470.
21. Deetz, S., Tracy, S., & Simpson, J. (2000). Leading organizations through transition: Communication and cultural change. London: Sage
22. DiFonzo, N., & Bordia, P. (1997). Rumor and prediction: Making sense (but losing dollars) in the stock market. Organizational Behavior and Human Decision Processes, 71, 329-353.
23. DiFonzo, N., & Bordia, P. (1998). A tale of two corporations: Managing uncertainty during organizational change, Human Resource Management, 37, 295-303.
24. Edwards, J., Thomas, M., Rosenfeld, P., & Booth-Kewley, S. (1997). How to Conduct Organizational Survey. London: Sage.
25. Ellis, D., Barker, R., Potter, S., & Pridgeon, C. (1993). Information audits, communication audits and information mapping, International Journal of Information Management, 13, 134-151.
26. Furnham, A. (1997). The Psychology of Behaviour at Work. London: Taylor and Francis.
27. Furnham, A., & Gunter, B. (1993). Corporate assessment: Auditing a company's personality. London: Routledge.
28. Goldhaber, G. (1993). Organizational Communication (6th edition). Madison, Wisconsin: WCB Brown and Benchmark.
29. Goldhaber, G. (2002). Communication audits in the age of the Internet. Management Communication Quarterly, 15, 451-457.
30. Goldhaber, G., & Krivonos, P. (1977). The communication audit: Process, status, and critique. Journal of Business Communication, 15, 41-64.
31. Goldhaber, G., & Rogers, D. (1979). Auditing Organizational Communication Systems: The ICA Communication Audit. Dubuque, IA: Kendall/Hunt.
32. Greenbaum, H., & White, N. (1976). Biofeedback at the organizational level: The communication audit, Journal of Business Communication, 13, 3-15.
33. Hallowell, E. (1999). The human moment at work. Harvard Business Review, 77, 58-70.
34. Hargie, O., Dickson D., & Tourish, D. (1999). Communication in Management. Aldershot: Gower.
35. Hargie, O., & Tourish, D. (1993). Assessing the effectiveness of communication in organizations: The communication audit approach, Health Services Management Research, 6, 276-285.
36. Hargie, O., & Tourish, D. (1996). Auditing communication practices to improve the management of human resources: A regional study. Health Services Management Research, 9, 209-222.
37. Hargie, O., & Tourish, D. (Eds). (2000). Handbook of Communication Audits for Organizations. London: Routledge.
38. Harrison, S., Hunter, D., & Pollitt, C. (1990). The dynamics of British health policy. London: Unwin Hyman.
39. Hayes, J. (1991). Interpersonal skills: Goal-directed behaviour at work. London: Harper Collins.
40. Ingersoll, V., & Adams, G. (1992). The Tacit Organization. Greenwich, CT: JAI Press.
41. Ingersoll, V., & Adams, G. (1986). Beyond organizational boundaries: Exploring the managerial metamyth. Administration and Society, 18, 360-381.
42. Jennings, C., McCarthy, W., & Undy, R. (1990). Employee Regions Audits. London: Routledge.
43. Jones, D. (2002). The interpretive auditor: Refraining the communication audit. Management Communication Quarterly, 15, 466-471.
44. Karathanos, P., & Auriemmo, A. (1999). Care and feeding of the organizational grapevine. Industrial Management, 41, 26-30.
45. Kellerman, K., & Reynolds, R. (1990). When ignorance is bliss: The role of motivation to reduce uncertainty in Uncertainty Reduction Theory. Human Communication Research, 17, 5-75.
46. Kopec, J. (1982). The communication audit. Public Relations Journal, 39, 24-27.
47. Kramer, M. (1994). Uncertainty reduction during job transitions. Management Communication Quarterly, 7, 384-412.
48. Lauer, L. (1996). Are you using the power of assessment and audits? Nonprofit World, 14, 43-47.
49. Meyer, J. (2002). Organizational communication assessment: Fuzzy methods and the accessibility of symbols. Management Communication Quarterly, 15, 472-479.
50. Odiorne, G. (1954). An application of the communications audit. Personnel Psychology, 7, 235-243.
51. O'Reilly, C., & Pfeffer, J. (2000). Hidden value: How great companies achieve extraordinary results with ordinary people. Boston: Harvard Business School Press.
52. Pfeffer, J. (1998). The Human Equation. Boston: Harvard Business School Press.
53. Pfeffer, J., & Sutton, R. (2000). The Knowing-Doing Gap. Boston: Harvard Business School Press.
54. Procter, S., & Mueller, F. (Eds.). (2000). Teamworking. London: MacMillan.
55. Salem, P. (2002). Assessment, change and complexity. Management Communication Quarterly, 15, 442-450.
56. Shelby, A., & Reinsch, N. (1996). The communication audit: a framework for teaching management communication. Business Communication Quarterly. 59, 95-108.
57. Schermerhorn, J. R., (1996). Management and Organizational Behavior Essentials. New York: Wiley.
58. Scott, C., Shaw, S., Timmerman, C., Volker, F., & Quinn, L. (1999a). Using communication audits to teach organizational communication to students and employees. Business Communication Quarterly, 62, 53-70.
59. Scott, C., Connaughton, S., Diaz-Saenz, H., Maguire, K., Ramirez, R., Richardson, B., Shaw, S., & Morgan, D. (1999b). The impacts of communication and multiple identifications on intent to leave: A multimethodological exploration. Management Communication Quarterly, 12, 400-435.
60. Sias, P., & Wyers, T. (2001). Employee uncertainty and information-seeking in newly formed expansion organizations. Management Communication Quarterly, 14, 549-573.
61. Smeltzer, L. (1993). Emerging questions and research paradigms in business communication. Journal of Business Communication, 30, 181-198.
62. Stanton, M. (1981, November). How to audit communications. Management Today, 69-73.
63. Strenski, J. (1984, Spring). The communication audit: Back to business development. Public Relations Quarterly, 14-17.
64. Tourish, D. (1997). Transforming internal corporate communications: The power of symbolic gestures, and barriers to change. Corporate Communications: An International Journal, 2, 109-116.
65. Tourish, D., & Hargie, O. (1996). Internal communication: Key steps in evaluating and improving performance. Corporate Communications: An International Journal, 1, 11-16.
66. Tourish, D., & Hargie, O. (1998). Communication between managers and staff in the NHS: Trends and prospects. British Journal of Management, 9, 53-71.
67. Young, M., & Post, J. (1993). Managing to communicate, communicating to manage: How leading companies communicate with employees, Organizational Dynamics, 22, 31-33.
68. Zimmerman, S., Sypher, B., & Haas, J. (1996). A communication metamyth in the workplace: The assumption that more is better. Journal of Business Communication, 33, 185-204.
69. Zorn, T. (2002). Forum introduction: Current uses, critical appraisals and future prospects. Management Communication Quarterly, 15, 439-441.