Improving patient-provider communication: Insights from interpreters

Family Practice

Volumn 22, Issue 3, 2005, Pages 311-316

  Hudelson, Patricia ^a  

^a GENEVA UNIVERSITY HOSPITALS   (Switzerland)

Author keywords

Cross cultural communication; Cultural competence; Interpreters; Primary care

Indexed keywords

ADAPTIVE BEHAVIOR; ARTICLE; AWARENESS; COMPETENCE; CULTURAL FACTOR; DOCTOR PATIENT RELATION; EXPECTATION; FEMALE; GENERAL PRACTICE; HUMAN; INTERPERSONAL COMMUNICATION; MALE; MEDICAL EDUCATION; NONVERBAL COMMUNICATION; OUTPATIENT DEPARTMENT; PHYSICIAN ATTITUDE; SWITZERLAND; UNIVERSITY HOSPITAL; VERBAL COMMUNICATION;

ATTITUDE TO HEALTH; COMMUNICATION BARRIERS; CULTURAL DIVERSITY; FEMALE; HOSPITALS, UNIVERSITY; HUMANS; LANGUAGE; MALE; MEDICAL STAFF, HOSPITAL; MULTILINGUALISM; OUTPATIENT CLINICS, HOSPITAL; PHYSICIAN-PATIENT RELATIONS; PRIMARY HEALTH CARE; SWITZERLAND; TRANSLATING;

EID: 19744372964     PISSN: 02632136     EISSN: None     Source Type: Journal    
DOI: 10.1093/fampra/cmi015     Document Type: Article

References (27)

1. Cohen E, Goode TD. Policy Brief 1: Rationale for Cultural Competence in Primary Health Care. National Center for Cultural Competence, Georgetown University Child Development Center, Winter 1999. http://www.georgetown.edu/research/gucdc/nccc/nccc6.html
2. Buchwald D, Caralis PV, Gany F et al. Caring for patients in a multicultural society. Patient Care 1994; June 15: 105-123.
3. Barker JC. Cross-cultural medicine: a decade later. Cultural diversity - changing the context of medical practice. West J Med 1992; 157: 248-254.
4. Putsch RW III, Joyce M. Dealing with patients from other cultures. In Walker HK, Hall WD, Hurst JW (eds) Clinical Methods: The History, Physical and Laboratory Examinations. Edn 17. Boston: Butterworths; 1990, 1050-1065.
5. Ferguson WF, Candib LM. Culture, language and the doctor-patient relationship. Fam Med 2002; 34: 353-361.
6. Fadiman A. The Spirit Catches You and You Fall Down. New York: Farrar, Straus & Giroux; 1998.
7. Jackson JC, Rhodes LA, Inui TS, Buchwald D. Hepatitis B among the Khmer: Issues of translation and concepts of illness. J Gen Intern Med 1997; 12: 292-298.
8. Bernstein J, Bernstein E, Dave A et al. Trained medical interpreters in the emergency department: Effects on services, subsequent charges and follow-up. Journal of Immigrant Health 2002; 4: 171-176.
9. Carrasquillo O, Orav J, Brennan T, Burstin H. Impact of language barriers on patient satisfaction in an emergency department. J Gen Intern Med 1999; 14: 82-87.
10. Baker DW, Hayes R, Fortier JP. Interpreter use and satisfaction with interpersonal aspects of care for Spanish-speaking patients. Med Care 1998; 36: 1461-1470.
11. Lee LJ, Batal HA, Maselli JH, Kutner JSJ. Effect of Spanish interpretation method on patient satisfaction in an urban walk-in clinic. Gen Intern Med 2002; 17: 641-645.
12. Bischoff A, Bovier PA, Rrustemi I, Gariazzo F, Eytan A, Loutan L. Language barriers between nurses and asylum seekers: their impact on symptom reporting and referral. Soc Sci Med 2003; 57: 503-512.
13. Flores G, Laws MB, Mayo SJ et al. Errors in medical interpretation and their potential clinical consequences in pediatric encounters. Pediatrics 2003; 111: 6-14.
14. Haffner L. Translation is not enough. Interpreting in a Medical Setting. West J Med 1992; 157: 255-259.
15. Faust S, Drickey R. Working with interpreters. J Fam Pract 1986; 22: 131-138.
16. Hudelson P. Cross cultural communication in context: a qualitative study of junior doctors' experiences. Unpublished manuscript.
17. Office Cantonal de la Statistique, Département de l'économie, de l'emploi et des affaires extérieures. http://www.geneve.ch/statistique/publications/welcome.asp
18. Office fédéral de la statistique. Recensement fédéral de la population 1990.
19. Département de Médecine Communautaire, Hôpitaux Universitaires de Genève. http://www.hcuge.ch/dmc/
20. Bischoff A, Tonnerre C, Loutan L, Stalder. Language difficulties in an outpatient clinic in Switzerland. H Soz Praventivmed 1999; 44: 283-287.
21. Croix Rouge Genevoise. http://www.croix-rouge-ge.ch/homepage.html
22. Gilchrist VJ and Williams RL. Key Informant Interviews. In Crabtree BF, Miller WL (eds). Doing Qualitative Research. Second Edn. Thousand Oaks, CA: Sage Publications; 1999, 71-88.
23. Miller WL, Crabtree BF. Depth interviewing: the long interview approach. In Stewart M (ed.). Tools for Primary Care Research. Newbury Park, CA: Sage Publications; 1992, 195-207.
24. Winmax software for qualitative data analysis. Thousand Oaks, CA: Scolari Sage Publications, Inc. Winmaxσcolari.com
25. Crabtree BF, Miller WL. A qualitative approach to primary care research: the long interview. Fam Med 1991; 23: 145-151.
26. Weiss R, Stuker R. When patients and doctors don't speak the same language - concepts of interpretation practice [article in German]. Soz. Praventivmed 1999; 44: 257-263.
27. Faust S and Drickey R. Working with interpreters. J Fam Pract 1986; 22: 131-138.