Quality management practices in indian service firms

Total Quality Management and Business Excellence

Volumn 16, Issue 3, 2005, Pages 321-330

  Banerji, Kunal ^a   Gundersen, David E ^b   Behara, Ravi S ^a  

^a FLORIDA ATLANTIC UNIVERSITY   (United States)

^b STEPHEN F AUSTIN STATE UNIVERSITY   (United States)

Author keywords

India; Quality management; Services

Indexed keywords

EID: 18844439178     PISSN: 14783363     EISSN: None     Source Type: Journal    
DOI: 10.1080/14783360500053881     Document Type: Article

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