Predicting Reports of Unmet Expectations among Rheumatology Patients

Arthritis Care and Research

Volumn 51, Issue 2, 2004, Pages 215-221

  Rao, Jaya K ^a,d   Weinberger, Morris ^b   Anderson, Lynda A ^a   Kroenke, Kurt ^c  

^a EMORY UNIVERSITY   (United States)

^b UNIVERSITY OF NORTH CAROLINA   (United States)

^c INDIANA UNIVERSITY SCHOOL OF MEDICINE   (United States)

^d CENTERS FOR DISEASE CONTROL AND PREVENTION   (United States)

Author keywords

Arthritis; Health status; Longitudinal study; Unmet expectations

Indexed keywords

ADULT; AGED; ARTICLE; FEMALE; FOLLOW UP; HEALTH STATUS; HEALTH SURVEY; HELPLESSNESS; HUMAN; LONGITUDINAL STUDY; MAJOR CLINICAL STUDY; MALE; PAIN; PATIENT CARE; PATIENT SATISFACTION; PREDICTION; PRIMARY MEDICAL CARE; PSYCHOLOGICAL ASPECT; RHEUMATOLOGY;

EID: 1842780861     PISSN: 21514658     EISSN: None     Source Type: Journal    
DOI: 10.1002/art.20246     Document Type: Article

References (62)

1. Committee on Quality of Health Care in America, Institute of Medicine. Crossing the quality chasm. Washington (DC): National Academy Press; 2001.
2. Gerteis M, Edgman-Levitan S, Daley J, Delbanco TL. Through the patient's eyes: understanding and promoting patient-centered care. San Francisco: Jossey-Bass; 1993.
3. Kravitz RL, Callahan EJ, Paterniti D, Antonius D, Dunham M, Lewis CE. Prevalence and sources of patients' unmet expectations for care. Ann Intern Med 1996;125:730-7.
4. Price JH, Desmond SM, Losh DP. Patients' expectations of the family physician in health promotion. Am J Prev Med 1991; 7:33-9.
5. Laine C, Davidoff F, Lewis CE, Nelson EC, Nelson E, Kessler RC, Delbanco TL. Important elements of outpatient care: a comparison of patients' and physicians' opinions. Ann Intern Med 1996;125:640-5.
6. Marple RL, Kroenke K, Lucey CR, Wilder J, Lucas CA. Concerns and expectations in patients presenting with physical complaints: frequency, physician perceptions and actions, and 2-week outcome. Arch Intern Med 1997;157:1482-8.
7. Froehlich GW, Welch HG. Meeting walk-in patients' expectations for testing: effects on satisfaction. J Gen Intern Med 1996;11:470-4.
8. Kravitz RL, Callahan EJ, Azari R, Antonius D, Lewis CE. Assessing patients' expectations in ambulatory medical practice: does the measurement approach make a difference? J Gen Intern Med 1997;12:67-72.
9. Kravitz RL. Patients' expectations for medical care: an expanded formulation based on review of the literature. Med Care Res Rev 1996;53:3-27.
10. Kroenke K. Patient expectations for care: how hidden is the agenda? Mayo Clin Proc 1998;73:191-3.
11. Uhlmann RF, Inui TS, Carter WB. Patient requests and expectations: definitions and clinical applications. Med Care 1984;22:681-5.
12. Kravitz RL. Measuring patients' expectations and requests. Ann Intern Med 2001;134:881-8.
13. Jackson J, Kroenke K, Chamberlin J. Effects of physician awareness of symptom-related expectations and mental disorders: a controlled trial. Arch Fam Med 1999;8:135-42.
14. Kravitz RL, Bell RA, Azari R, Krupat E, Steven K-R, Thom D. Request fulfillment in office practice: antecedents and relationship to outcomes. Med Care 2002;40:38-51.
15. Joos SK, Hickam DH, Borders LM. Patients' desires and satisfaction in general medicine clinics. Public Health Rep 1993; 108:751-9.
16. Kravitz RL, Cope DW, Bhrany V, Leake B. Internal medicine patients' expectations for care during office visits. J Gen Intern Med 1994;9:75-81.
17. Macfarlane J, Holmes W, Macfarlane R, Britten N. Influence of patients' expectations on antibiotic management of acute lower respiratory tract illness in general practice: questionnaire study. BMJ 1997;315:1211-4.
18. Uhlmann RF, Inui TS, Pecoraro RE, Carter WB. Relationship of patient request fulfillment to compliance, glycemic control, and other health care outcomes in insulin-dependent diabetes. J Gen Intern Med 1988;3:458-63.
19. Carr AJ, Donovan JL. Why doctors and patients disagree. Br J Rheumatol 1998;37:1-6.
20. Linn MW, Linn BS, Stein SR. Satisfaction with ambulatory care and compliance in older patients. Med Care 1982;20:606-14.
21. Kaplan SH, Greenfield S, Ware JE. Assessing the effects of physician-patient interactions on the outcomes of chronic disease. Med Care 1989;27:S110-27.
22. Davies AR, Ware JR. Involving consumers in quality care assessment. Health Aff (Millwood) 1988;7:33-48.
23. Marquis MS, Davies AR, Ware JE. Patient satisfaction and change in medical care provider: a longitudinal study. Med Care 1983;21:821-9.
24. Ware JE, Davies AR. Behavioral consequences of consumer dissatisfaction with medical care. Eval Program Plann 1983; 6:291-7.
25. Levinson W, Roter DL, Mullooly JP, Dull VT, Frankel RM. Physician-patient communication: the relationship with malpractice claims among primary care physicians and surgeons. JAMA 1997;277:553-9.
26. Hickson GB, Clayton EW, Entman SS, Miller CS, Githens PB, Whetten-Goldstein K, et al. Obstetrician's prior malpractice experience and patients' satisfaction with care. JAMA 1994; 272:1583-7.
27. Hickson GB, Clayton EW, Githens PB, Sloan FA. Factors that prompted families to file medical malpractice claims following perinatal injuries. JAMA 1994;267:1359-63.
28. Deyo RA, Diehl AK, Rosenthal M. Reducing roentgenography use: can patient expectations be altered? Arch Intern Med 1987;147:141-5.
29. Brody DS, Miller SM. Illness concerns and recovery from a URI. Med Care 1986;24:742-8.
30. Hornberger J, Thom D, MaCurdy T. Effects of a self-administered previsit questionnaire to enhance awareness of patients' concerns in primary care. J Gen Intern Med 1997;12:597-606.
31. Ward MM. Provision of primary care by office-based rheumatologists: results from the National Ambulatory Medical Care Surveys, 1991-1995. Arthritis Rheum 1999;42:409-14.
32. Yelin E, Herndorf A, Trupin L, Sonneborn D. A national study of medical care expenditures for musculoskeletal conditions. Arthritis Rheum 2001;44:1160-9.
33. Rao JK, Mihaliak K, Kroenke K, Bradley J, Tierney WM, Weinberger M. Use of complementary therapies for arthritis among patients of rheumatologists. Ann Intern Med 1999;131:409-16.
34. Pincus T, Summey JA, Soraci SA, Wallston KA, Hummon NP, Assessment of patient satisfaction in activities of daily living using a Modified Stanford Health Assessment Questionaire. Arthritis Rheum 1983;26:1346-53.
35. Downie WW, Leatham PA, Rhind VM, Wright V, Branco JA, Anderson JA. Studies with pain rating scales. Ann Rheum Dis 1978;37:378-81.
36. Pincus T, Callahan LF. A "psychological" 4-item questionnaire in the format of the Modified Health Assessment Questionnaire (MHAQ) to assess difficulties with sleep, anxiety, depression, and stress in the standard HAQ format. Arthritis Rheum 1997;40 Suppl 9:S111.
37. DeVellis R, Callahan LF. A brief measure of helplessness in rheumatic disease: the helplessness subscale of the Rheumatology Attitudes Index. J Rheumatol 1993;20:866-9.
38. Callahan LF, McCoy A, Smith W. Comparison and sensitivity to change of self-report scales to assess difficulty, dissatisfaction, and pain in performing activities of daily living over one and five years in rheumatoid arthritis. Arthritis Care Res 1992;5:137-45.
39. Tugwell P, Wells G, Strand V, Maetzel A, Bombardier C, Crawford B, et al, Leflunomide Rheumatoid Arthritis Investigators Group. Clinical improvement as reflected in measures of function and health-related quality of life following treatment with leflunomide compared with methotrexate in patients with rheumatoid arthritis: sensitivity and relative efficiency to detect a treatment effect in a 12-month, placebo-controlled trial. Arthritis Rheum 2000;43:506-14.
40. Nicassio PM, Wallston KA, Callahan LF, Herbert M, Pincus T. The measurement of helplessness in rheumatoid arthritis: the development of the Arthritis Helplessness Index. J Rheumatol 1985;12:462-7.
41. Roland MO, Bartholomew J, Courtenay MJF, Morris RW, Morrell DC. The "five minute" consultation: effect of time constraint on verbal communication. BMJ 1986;292:874-6.
42. Lin C-T, Albertson GA, Schilling LM, Cyran EM, Anderson SN, Ware L, et al. Is patients' perception of time with the physician a determinant of ambulatory patient satisfaction? Arch Intern Med 2001;161:1437-42.
43. Jackson JL, Kroenke K. The effect of unmet expectations among adults presenting with physical symptoms. Ann Intern Med 2001;134:889-97.
44. Ross CK, Sinacore JM, Stiers W, Budiman-Mak E. The role of expectations and preferences in health care satisfaction of patients with arthritis. Arthritis Care Res 1990;3:92-8.
45. Gray D. "Arthritis": variation in beliefs about joint disease. Med Anthropol 1983;7:29-46.
46. Price JH, Hillman KS, Toral ME, Newell S. The public's perceptions and misperceptions of arthritis. Arthritis Rheum 1983;26:1023-7.
47. Rao JK, Arick R, Mihaliak K, Weinberger M. Using focus groups to understand arthritis patients' perceptions about unconventional therapy. Arthritis Care Res 1998;11:253-60.
48. Stein MJ, Wallston KA, Nicassio PM. Factor structure of the Arthritis Helplessness Index. J Rheumatol 1988;15:427-32.
49. Stein MJ, Wallston KA, Nicassio PM, Castner NM. Correlates of a clinical classification scheme for the Arthritis Helplessness Subscale. Arthritis Rheum 1988;31:876-81.
50. Gonzalez VM, Goeppinger J, Lorig K. Four psychosocial theories and their application to patient education and clinical practice. Arthritis Care Res 1990;3:132-43.
51. Miller IW, Norman WH. Learned helplessness in humans: a review and attribution theory model. Psychol Bull 1979;86:93-118.
52. Mechanic D, McAlpine DD, Rosenthal M. Are patients' office visits with physicians getting shorter? N Engl J Med 2001;344:198-204.
53. Burdi MD, Baker LC. Physicians' perceptions of autonomy and satisfaction in California. Health Aff (Milwood) 1999;18:134-45.
54. Dugdale DC, Epstein R, Pantilat SZ. Time and the patient-physician relationship. J Gen Intern Med 1999;14:S34-40.
55. Morrell DC, Evans ME, Morris RW, Roland MO. The "five minute" consultation: effect of time constraint on clinical content and patient satisfaction. BMJ 1986;292:870-3.
56. Martin CM, Banwell CL, Broom DH, Nisa M. Consultation length and chronic illness care in general practice: a qualitative study. Med J Aust 1999;171:77-81.
57. Bergh KD. Time use and physicians' exploration of the reason for the office visit. Family Med 1996;28:264-70.
58. Tamblyn R, Berkson L, Dauphinee WD, Gayton D, Grad R, Huang A, et al. Unnecessary prescribing of NSAIDs and the management of NSAID-related gastropathy in medical practice. Ann Intern Med 1997;127:429-38.
59. Zyzanski SJ, Stange KC, Langa D, Flocke SA. Trade-offs in high-volume primary care practice. J Fam Pract 1998;46:397-402.
60. Roter DL, Stewart M, Putnam SM, Lipkin M, Stiles W, Inui TS. Communication patterns of primary care physicians. JAMA 1997;277:350-6.
61. Marvel MK, Epstein RM, Flowers K, Beckman HB. Soliciting the patient's agenda: have we improved? JAMA 1999;281:283-7.
62. White J, Levinson W, Roter D. "Oh, by the way...": The closing moments of the medical visit. J Gen Intern Med 1994; 9:24-8.