Determining customer-oriented technical importance ratings: An evaluative study

International Journal of Quality and Reliability Management

Volumn 22, Issue 4, 2005, Pages 393-409

  Kim, Yong Pil ^a   Yoon, Cheol Hwoan ^b   Yun, Deok Kyun ^a  

^a Hanyang University   (South Korea)

^b IBM Korea   (South Korea)

Author keywords

Analytical hierarchy process; Customer orientation; Quality function deployment

Indexed keywords

EID: 17744372266     PISSN: 0265671X     EISSN: None     Source Type: Journal    
DOI: 10.1108/02656710510591228     Document Type: Article

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