메뉴 건너뛰기




Volumn 33, Issue 4, 2005, Pages 298-309

The unhappy shopper, a retail experience: Exploring fashion, fit and affordability

Author keywords

Customer satisfaction; Fashion; Women

Indexed keywords


EID: 17744366586     PISSN: 09590552     EISSN: None     Source Type: Journal    
DOI: 10.1108/09590550510593220     Document Type: Article
Times cited : (111)

References (39)
  • 1
    • 0002860721 scopus 로고
    • Consumer self-regulation in a retail environment
    • Babin, B.J. and Darden, W.R. (1995), "Consumer self-regulation in a retail environment", Journal of Retailing, Vol. 71, pp. 47-70.
    • (1995) Journal of Retailing , vol.71 , pp. 47-70
    • Babin, B.J.1    Darden, W.R.2
  • 3
    • 84936628342 scopus 로고
    • Possessions and the extended self
    • Belk, R.W. (1988), "Possessions and the extended self", Journal of Consumer Research, Vol. 15, pp. 139-69.
    • (1988) Journal of Consumer Research , vol.15 , pp. 139-169
    • Belk, R.W.1
  • 4
    • 4243572729 scopus 로고
    • Many consumers expect better service - And they say they are willing to pay for it
    • 13th November, Section B
    • Bennett, A. (1990), "Many consumers expect better service - and they say they are willing to pay for it", Wall Street Journal, 13th November, Section B, p. 7.
    • (1990) Wall Street Journal , pp. 7
    • Bennett, A.1
  • 5
    • 0002119056 scopus 로고    scopus 로고
    • Retailers with a future
    • Berry, L.L. (1996), "Retailers with a future", Marketing Management, Vol. 5 No. 1, pp. 39-46.
    • (1996) Marketing Management , vol.5 , Issue.1 , pp. 39-46
    • Berry, L.L.1
  • 7
    • 0034580681 scopus 로고    scopus 로고
    • A comparison of womens' sizing by 3D electronic scanning and traditional anthropometry
    • Bougourd, J.P., Dekker, L., Ross, P.G. and Ward, J.P. (2000), "A comparison of womens' sizing by 3D electronic scanning and traditional anthropometry", The Journal of the Textile Institute, Vol. 91 No. 2, pp. 163-73.
    • (2000) The Journal of the Textile Institute , vol.91 , Issue.2 , pp. 163-173
    • Bougourd, J.P.1    Dekker, L.2    Ross, P.G.3    Ward, J.P.4
  • 9
    • 0006681253 scopus 로고
    • Plus-size women's clothing interest, satisfactions and dissatisfactions with ready-to-wear apparel
    • Choudhary, U. and Beale, N.V. (1988), "Plus-size women's clothing interest, satisfactions and dissatisfactions with ready-to-wear apparel", Perceptual and Motor Skills, Vol. 66, pp. 783-8.
    • (1988) Perceptual and Motor Skills , vol.66 , pp. 783-788
    • Choudhary, U.1    Beale, N.V.2
  • 10
    • 0000375425 scopus 로고
    • An investigation into determinants of customer satisfaction
    • Churchill, G.A. and Suprenant, C.F. (1982), "An investigation into determinants of customer satisfaction", Journal of Marketing Research, Vol. 19, pp. 491-504.
    • (1982) Journal of Marketing Research , vol.19 , pp. 491-504
    • Churchill, G.A.1    Suprenant, C.F.2
  • 11
    • 0002722646 scopus 로고
    • Paradigms lost: On theory and method research and method in marketing
    • Deshpande, R. (1983), "Paradigms lost: on theory and method research and method in marketing", Journal of Marketing, Vol. 47, pp. 101-10.
    • (1983) Journal of Marketing , vol.47 , pp. 101-110
    • Deshpande, R.1
  • 12
    • 0000723634 scopus 로고
    • The effects of price, brand, and store information on buyers' product evaluation
    • Dodds, W.B., Monroe, K.B. and Grewal, D. (1991), "The effects of price, brand, and store information on buyers' product evaluation", Journal of Marketing Research, Vol. 28, pp. 307-19.
    • (1991) Journal of Marketing Research , vol.28 , pp. 307-319
    • Dodds, W.B.1    Monroe, K.B.2    Grewal, D.3
  • 19
    • 0037578098 scopus 로고    scopus 로고
    • Entertaining shopping experiences: An exploratory investigation
    • Jones, M.A. (1999), "Entertaining shopping experiences: an exploratory investigation", Journal of Retail and Consumer Services, Vol. 6, pp. 129-39.
    • (1999) Journal of Retail and Consumer Services , vol.6 , pp. 129-139
    • Jones, M.A.1
  • 20
    • 0034529649 scopus 로고    scopus 로고
    • Speciality-size college females: Satisfaction with retail outlets and apparel fit
    • Kind, K.O. and Hathcote, J.M. (2000), "Speciality-size college females: satisfaction with retail outlets and apparel fit", Journal of Fashion Marketing & Management, Vol. 4, pp. 315-24.
    • (2000) Journal of Fashion Marketing & Management , vol.4 , pp. 315-324
    • Kind, K.O.1    Hathcote, J.M.2
  • 21
    • 0001943906 scopus 로고
    • Atmospherics as a marketing tool
    • Kotler, P. (1973), "Atmospherics as a marketing tool", Journal of Retailing, Vol. 49, pp. 48-64.
    • (1973) Journal of Retailing , vol.49 , pp. 48-64
    • Kotler, P.1
  • 22
    • 33746420173 scopus 로고
    • Body cathexis and satisfaction with fit of apparel
    • Labat, K. and Delong, M. (1990), "Body cathexis and satisfaction with fit of apparel", Clothing and Textiles Research Journal, Vol. 8 No. 2, pp. 43-8.
    • (1990) Clothing and Textiles Research Journal , vol.8 , Issue.2 , pp. 43-48
    • Labat, K.1    Delong, M.2
  • 23
    • 17744376876 scopus 로고    scopus 로고
    • December
    • Mintel International Group Ltd (2000), Outsize Clothing, December.
    • (2000) Outsize Clothing
  • 25
    • 0003768535 scopus 로고
    • 2nd ed. Clarenden Press Oxford
    • (The) Oxford English Dictionary (1989), 2nd ed., Vol. 1, Clarenden Press, Oxford.
    • (1989) (The) Oxford English Dictionary , vol.1
  • 27
    • 0031924412 scopus 로고    scopus 로고
    • Toward a grounded theory of apparel product quality
    • Scheller, H. and Kunz, G. (1998), "Toward a grounded theory of apparel product quality", Clothing and Textiles Research Journal, Vol. 16 No. 2, pp. 57-67.
    • (1998) Clothing and Textiles Research Journal , vol.16 , Issue.2 , pp. 57-67
    • Scheller, H.1    Kunz, G.2
  • 28
    • 84965368078 scopus 로고
    • Women 55 years and over as catalog shoppers: Satisfaction with apparel fit and catalog attributes
    • Shim, S. and Bickle, M.C. (1993), "Women 55 years and over as catalog shoppers: satisfaction with apparel fit and catalog attributes", Clothing and Textiles Research Journal, Vol. 11, pp. 53-63.
    • (1993) Clothing and Textiles Research Journal , vol.11 , pp. 53-63
    • Shim, S.1    Bickle, M.C.2
  • 29
    • 0001561946 scopus 로고
    • Self -concept in consumer behaviour: A critical review
    • Sirgy, M.J. (1982), "Self -concept in consumer behaviour: a critical review", Journal of Consumer Research, Vol. 9, pp. 287-300.
    • (1982) Journal of Consumer Research , vol.9 , pp. 287-300
    • Sirgy, M.J.1
  • 30
    • 0034238588 scopus 로고    scopus 로고
    • Retail environment, self-congruity, and retail patronage: An interactive model and a research agenda
    • Sirgy, M.J., Grewal, D. and Mangleburg, T. (2000), "Retail environment, self-congruity, and retail patronage: an interactive model and a research agenda", Journal of Business Research, Vol. 49, pp. 127-38.
    • (2000) Journal of Business Research , vol.49 , pp. 127-138
    • Sirgy, M.J.1    Grewal, D.2    Mangleburg, T.3
  • 32
    • 0006692758 scopus 로고    scopus 로고
    • The effects of customer expectations and store policies on retail salesperson's service, satisfaction and patronage
    • Stanforth, N. and Lennon, S. (1998), "The effects of customer expectations and store policies on retail salesperson's service, satisfaction and patronage", Clothing and Textiles Research Journal, Vol. 15 No. 2, pp. 115-24.
    • (1998) Clothing and Textiles Research Journal , vol.15 , Issue.2 , pp. 115-124
    • Stanforth, N.1    Lennon, S.2
  • 34
    • 0039583776 scopus 로고
    • Retailers injecting more fun into the stores
    • Talmadge, C. (1995), "Retailers injecting more fun into the stores", Advertising Age, Vol. 66 No. 44, p. 38.
    • (1995) Advertising Age , vol.66 , Issue.44 , pp. 38
    • Talmadge, C.1
  • 35
    • 17744396568 scopus 로고
    • Skill and motivation in clothes shopping: Fashion conscious, independent, anxious, and apathetic consumers
    • Tatzel, M. (1982), "Skill and motivation in clothes shopping: fashion conscious, independent, anxious, and apathetic consumers", Journal of Retailing, Vol. 58, pp. 90-7.
    • (1982) Journal of Retailing , vol.58 , pp. 90-97
    • Tatzel, M.1
  • 36
    • 0002309578 scopus 로고
    • Why do people shop
    • Tauber, E.M. (1972), "Why do people shop", Journal of Marketing, Vol. 36, pp. 46-9.
    • (1972) Journal of Marketing , vol.36 , pp. 46-49
    • Tauber, E.M.1
  • 37
    • 0002271779 scopus 로고
    • Models of consumer satisfaction formation: An extension
    • Tse, D. and Wilton, P. (1988), "Models of consumer satisfaction formation: an extension", Journal of Marketing Research, Vol. XXV.
    • (1988) Journal of Marketing Research , vol.25
    • Tse, D.1    Wilton, P.2
  • 38
    • 21144479982 scopus 로고
    • Discovery orientated consumer research
    • Wells, W.D. (1993), "Discovery orientated consumer research", Journal of Consumer Research, Vol. 19, pp. 489-504.
    • (1993) Journal of Consumer Research , vol.19 , pp. 489-504
    • Wells, W.D.1
  • 39
    • 0000922949 scopus 로고
    • Product/consumption affective responses and post-purchase processes
    • Westbrook, R. (1987), "Product/consumption affective responses and post-purchase processes", Journal of Marketing, Vol. 24, pp. 258-70.
    • (1987) Journal of Marketing , vol.24 , pp. 258-270
    • Westbrook, R.1


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.