When Social Accounts Backfire: The Exacerbating Effects of a Polite Message or an Apology on Reactions to an Unfair Outcome

Journal of Applied Social Psychology

Volumn 34, Issue 2, 2004, Pages 322-341

  Skarlicki, Daniel P ^a   Folger, Robert ^b   Gee, Julie ^c  

^a UNIVERSITY OF BRITISH COLUMBIA   (Canada)

^b UNIVERSITY OF CENTRAL FLORIDA   (United States)

^c TULANE UNIVERSITY   (United States)

Author keywords

[No Author keywords available]

Indexed keywords

EID: 1542350991     PISSN: 00219029     EISSN: None     Source Type: Journal    
DOI: 10.1111/j.1559-1816.2004.tb02550.x     Document Type: Article

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