Group performance and collaborative technology: A longitudinal and multilevel analysis of information quality, contribution equity, and members' satisfaction in computer-mediated groups

Communication Monographs

Volumn 71, Issue 3, 2004, Pages 352-372

  Flanagin, Andrew J ^a   Sun Park, Hee ^b   Seibold, David R ^a  

^a UNIVERSITY OF CALIFORNIA   (United States)

^b MICHIGAN STATE UNIVERSITY   (United States)

Author keywords

CMC; Collaborative technology; Computer mediated communication; Computer mediated groups; Group satisfaction

Indexed keywords

EID: 11044222018     PISSN: 03637751     EISSN: None     Source Type: Journal    
DOI: 10.1080/0363452042000299902     Document Type: Article

References (73)

1. Adams, J. S. (1965). Inequity in social exchange. In L. Berkowitz (Ed.), Advances in experimental social psychology (Vol. 2, pp. 267-299). New York: Academic Press.
2. Ahuja, M. K., & Galvin, J. E. (2003). Socialization in virtual groups. Journal of Management, 29, 161-185.
3. Alavi, M. (1994). Computer-mediated collaborative learning: An empirical evaluation. MIS Quarterly, 18, 159-174.
4. Anonymous. (1998). To reveal or not to reveal: A theoretical model of anonymous communication. Communication Theory, 8, 381-407.
5. Bales, R. F., & Strodtbeck, F. L. (1951). Phases in group problem-solving. Journal of Abnormal and Social Psychology, 46, 485-495.
6. Benbasat, I., & Lim, L. (1993). The effects of group, task, context and technology variables on the usefulness of group support systems: A meta-analysis of experimental studies. Small Group Research, 24, 430-462.
7. Bickson, T. K. (1994). Organizational trends and electronic media: Work in progress. American Archivist, 57, 48-67.
8. Bonito, J. A., & Hollingshead, A. H. (1997). Participation in small groups. In B. R. Burleson (Ed.), Communication yearbook (Vol. 20, pp. 227-261). Thousand Oaks, CA: Sage.
9. Bormann, E. G. (1970). The paradox and promise of small group research. Communication Monographs, 37, 211-217.
10. Brashers, D. E, Adkins, M., & Meyers, R. (1994). Argumentation and computer-mediated group decision making. In L. R. Frey (Ed.), Group communication in context: Studies of natural groups (pp. 263-282). Hillsdale, NJ: Lawrence Erlbaum Associates, Inc.
11. Bryk, A. S., & Raudenbush, S. W. (1992). Hierarchical linear models. Newbury Park, CA: Sage.
12. Carey, J. M., & Kacmar, C. J. (1997). The impact of communication mode and task complexity on small group performance and member satisfaction. Computers in Human Behavior, 13, 23-49.
13. Ciborra, C. U. (1996). Mission critical: Challenges for groupware in a pharmaceutical company. In C. U. Ciborra (Ed.), Groupware and teamwork: Invisible aid or technical hindrance? (pp. 90-120). Chichester, UK: John Wiley & Sons.
14. Ciborra, C. U., & Patriotta, G. (1996). Groupware and teamwork in new product development: The case of a consumer goods multinational. In C. U. Ciborra (Ed.), Groupware and teamwork: Invisible aid or technical hindrance? (pp. 121-142). Chichester, UK: John Wiley & Sons.
15. Contractor, N. S., & Seibold, D. R. (1993). Theoretical frameworks for the study of structuring processes in group decision support systems. Human Communication Research, 19, 528-563.
16. Contractor, N. S., Seibold, D. R., & Heller, M. A. (1996). Interactional influence in the structuring of media use in groups: Influence in members' perceptions of group decision support system use. Human Communication Research, 22, 451-481.
17. Corfman, K. P., Steckel, J. H., & Lehmann, D. R. (1990). Longitudinal patterns of group decisions: An exploratory analysis. Multivariate Behavioral Research, 25, 249-273.
18. Cragan, J. F., & Wright, D. W. (1990). Small group communication research of the 1980's: A synthesis and critique. Communication Studies, 41, 212-236.
19. Dittrich, J. E., & Carrell, M. R. (1979). Organizational equity perception, employee job satisfaction, and departmental absence and turnover rates. Organizational Behavior and Human Performance, 24, 29-40.
20. Fisher, B. A. (1970). Decision emergence: Phases in group decision-making. Speech Monographs, 37, 53-66.
21. Frey, L. R. (1994a). The call of the field: Studying communication in natural groups. In L. R. Frey (Ed.), Group communication in context: Studies of natural groups (pp. ix-xiv). Hillsdale, NJ: Lawrence Erlbaum Associates, Inc.
22. Frey, L. R. (1994b). The naturalistic paradigm: Studying small group in the postmodern era. Small Group Research, 25, 551-577.
23. Fulk, J., & Collins-Jarvis, L. (2001). Wired meetings: Technological mediation of wired gatherings. In F. M. Jablin & L. L. Putnam (Eds.), The new handbook of organizational communication: Advances in theory, research, and methods (pp. 624-663). Thousand Oaks, CA: Sage.
24. Gersick, C. J. G. (1988). Time and transition in work teams: Toward a new model of group development. Academy of Management Journal, 31, 9-41.
25. Gersick, C. J. G. (1989). Marking time: Predictable transitions in task groups. Academy of Management Journal, 32, 274-309.
26. Glick, W. H., & Roberts, K. H. (1984). Hypothesized interdependence, assumed independence. Academy of Management Review, 9, 722-735.
27. Glisson, C. (1987). The group versus the individual as the unit of analysis in small group research. Social Work With Groups, 9, 12-30.
28. Gouran, D. S. (1973). Correlates of member satisfaction in group decision-making discussions. Central States Speech Journal, 24, 91-96.
29. Gouran, D. S., Brown, C., & Henry, D. R. (1978). Behavioral correlates of perceptions of quality in decision-making discussions. Communication Monographs, 45, 51-63.
30. Green, S. G., & Taber, T. D. (1980). The effects of three social decision schemes on decision group process. Organizational Behavior and Human Performance, 25, 97-106.
31. Hare, A. P., Blumberg, H. H., Davies, M. F., & Kent, M. V. (1994). Small group research: A handbook. Norwood, NJ: Ablex.
32. Hollingshead, A. B., McGrath, J. E., & O'Connor, K. M. (1993). Group task performance and communication technology: A longitudinal study of computer-mediated versus face-to-face work groups. Small Group Research, 24, 307-333.
33. Hopkins, K. D. (1982). The unit of analysis: Group means versus individual observations. American Educational Research Journal, 24, 623-641.
34. Hox, J. J., & Kreft, I. G. G. (1994). Multilevel analysis methods. Sociological Methods and Research, 22, 283-299.
35. Hoyle, R. H., & Crawford, A. M. (1994). Use of individual-level data to investigate group phenomena: Issues and strategies. Small Group Research, 25, 464-485.
36. Jackson, M. H., Poole, M. S., & Kuhn, T. (2003). The social construction of technology in studies of the workplace. In L. Lievroux & S. Linvingstone (Eds.), The handbook of new media (pp. 236-253). London: Sage.
37. Kalleberg, A. L., & Griffin, L. J. (1978). Positional sources of inequality in job satisfaction. Sociology of Work and Occupations, 5, 371-401.
38. Keyton, J. (1991). Evaluating individual group member satisfaction as a situational variable. Small Group Research, 22, 200-219.
39. Kline, T., & McGrath, J. L. (1999). A review of the groupware literature: Theories, methodologies, and a research agenda. Canadian Psychology, 40, 265-271.
40. Lou, H., & Scamell, R. W. (1996). Acceptance of groupware: The relationships among use, satisfaction, and outcomes. Journal of Organizational Computing and Electronic Commerce, 6, 173-190.
41. Maier, N. R. (1950). The quality of group decisions as influenced by the discussion leader. Human Relations, 3, 155-174.
42. McGrath, J. E. (1993). The JEMCO workshop: Description of a longitudinal study. Small Group Research, 24, 285-306.
43. McGrath, J. E., Arrow, H., Gruenfeld, D. H., Hollingshead, A. B., & O'Conner, K. M. (1993). Groups, tasks, and technology: The effects of experience and change. Small Group Research, 24, 406-420.
44. Mennecke, B. E., Hoffer, J. A., & Wynne, B. E. (1992). The implications of group development and history for group support system theory and practice. Small Group Research, 23, 524-572.
45. Monge, P. R. (1990). Theoretical and analytical issues in studying organizational processes. Organization Science, 1, 406-430.
46. Morran, D. K., Robison, F. F., & Hulse-Killacky, D. (1990). Group research and the unit of analysis problem: The use of ANOVA designs with nested factors. Journal for Specialists in Group Work, 15, 10-14.
47. Morton, M. S. (1996). How information technologies can transform organizations. In R. Kling (Ed.), Computerization and controversy: Value conflicts and social choices (2nd ed., pp. 148-160). New York: Academic Press.
48. Nezlek, J. B., & Zyzniewski, L. E. (1998). Using hierarchical linear modeling to analyze grouped data. Group Dynamics: Theory, Research, and Practice, 2, 313-320.
49. Nunamaker, I. F., Briggs, R. O., & Mittleman, D. D. (1995). Electronic meeting systems: Ten years of lessons learned. In D. Coleman & R. Khanna (Eds.), Groupware: Technology and applications (pp. 146-193). Upper Saddle River, NJ: Prentice-Hall.
50. Olaniran, B. A. (1996). Group process satisfaction and decision quality in computer-mediated interaction: An examination of contingent relations. In R. S. Cathcart, L. A. Samovar, & L. D. Henman (Eds.), Small group communication (pp. 134-146). Dubuque, IA: Brown & Benehmail Publishers.
51. Orlikowski, W. J. (1993). Learning from notes: Organizational issues in groupware implementation. The Information Society, 9, 237-250.
52. Palmer, J. W. (1998). The use of information technology in virtual organizations. In M. Igbaria & M. Tan (Eds.), The virtual workplace (pp. 71-85). Hershey, PA: Idea Group.
53. Pollack, B. N. (1998). Hierarchical linear modeling and the "unit of analysis" problem: A solution for analyzing responses of intact group members. Group Dynamics: Theory, Research, and Practice, 2, 299-312.
54. Poole, M. S. (1983a). Decision development in small groups: III. A study of multiple sequences in decision-making development. Communication Monographs, 50, 321-341.
55. Poole, M. S. (1983b). Structural paradigms and the study of group communication. In M. Mander (Ed.), Communication in transition: Issues and debates in current research (pp. 186-205). New York: Praeger.
56. Poole, M. S., & DeSanctis, G. (1990). Understanding the use of group decision support systems: The theory of adaptive structuration. In J. Fulk & C. W. Steinfield (Eds.), Organizations and communication technology (pp. 173-193). Newbury Park, CA: Sage.
57. Poole, M. S., Keyton, J., & Frey, L. R. (1999). Group communication methodology: Issues and considerations. In L. R. Frey, D. S. Gouran, & M. S., Poole (Eds.), The handbook of group communication theory and research (pp. 92-117). Newbury Park, CA: Sage.
58. Poole, M. S., & Roth, J. (1989). Decision development in small groups: IV. A typology of decision paths. Human Communication Research, 15, 323-356.
59. Raundenbush, S. W., & Bryk, A. S. (2002). Hierarchical linear models: Applications and data analysis methods (2nd ed.). Thousand Oaks, CA: Sage.
60. Scott, C., & Easton, A. C. (1996). Examining equality of influence in group decision support system interaction. Small Group Research, 27, 360-382.
61. Scott, C. R. (1999). Communication technology and group communication. In L. Frey, D. Gouran, & M. Poole (Eds.), The handbook of group communication theory and research (pp. 432-472). Thousand Oaks, CA: Sage.
62. Sharda, R., Barr, S. H., & McDonnell, J. C. (1988). Decision support system effectiveness: A review and an empirical test. Management Science, 34, 139-159.
63. Shaw, M. E. (1981). Group dynamics: The psychology of small group behavior (3rd ed.). New York: McGraw-Hill.
64. Shaw, M. E., & Blum, J. M. (1965). Group performance as a function of task difficulty and the group's awareness of member satisfaction. Journal of Applied Psychology, 49, 151-154.
65. Sirotnik, K. A. (1980). Psychometric implications of the unit-of-analysis problem (with examples from the measurement of organizational climate). Journal of Educational Measurement, 17, 245-282.
66. Steeb, R., & Johnson, S. C. (1981). A computer-based interactive system for group decision-making. IEEE Transactions on Systems, Man, and Cybernetics, SMC-11, 544-552.
67. Straus, S. G., & McGrath, J. E. (1994). Does the medium matter? The interaction of task type and technology on group performance and member reactions. Journal of Applied Psychology, 79, 87-97.
68. Straus, S. G. (1997). Technology, group process, and group outcomes: Testing the connections in computer-mediated and face-to-face groups. Human-Computer Interaction, 12, 227-266.
69. Tetlock, P. E. (1986). Is self-categorization theory the solution to the level-of-analysis problem? British Journal of Social Psychology, 25, 255-256.
70. Valacich, J. S., Paranka, C., George, J. F., & Nunamaker, J. F. (1993). Communication concurrency and the new media: A new dimension for media richness. Communication Research, 20, 249-276.
71. Wall, V. C., & Nolan, L. L. (1987). Small group conflict: A look at equity, satisfaction, and styles of conflict management. Small Group Behavior, 18, 188-211.
72. Warkentin, M. E., Sayeed, L., & Hightower, R. (1997). Virtual teams versus face-to-face teams: An exploratory study of a web-based conference system. Decision Sciences, 28, 975-995.
73. Wittenbaum, G. M., & Stasser, G. (1998). The reevaluation of information during group discussion. Group Processes and Intergroup Relations, 1, 21-34.