Last Chance to Listen: Listening Behaviors and their Effect on Call Center Satisfaction

Journal of Hospitality and Tourism Research

Volumn 26, Issue 2, 2002, Pages 124-137

  Mount, Daniel J ^a   Mattila, Anna ^a  

^a PENNSYLVANIA STATE UNIVERSITY   (United States)

Author keywords

call centers; compensation methods; listening behaviors; service recovery

Indexed keywords

EID: 10144257636     PISSN: 10963480     EISSN: 15577554     Source Type: Journal    
DOI: 10.1177/1096348002026002003     Document Type: Article

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