Cost of quality: The hidden costs

Total Quality Management

Volumn 11, Issue 4-6, 2000, Pages 844-848

  Krishnan, Suresh Kumar ^a   Agus, Arawati ^b   Husain, Nooreha ^c  

^a National University of Malaysia ^*  (Malaysia)

^b UNIVERSITI KEBANGSAAN MALAYSIA   (Malaysia)

^c Taman TTDI Jaya   (Malaysia)

Author keywords

[No Author keywords available]

Indexed keywords

EID: 0442310554     PISSN: 09544127     EISSN: None     Source Type: Journal    
DOI: 10.1080/09544120050008309     Document Type: Article

References (10)

1. BLAND, F.M, MAYNARD, J. & HERBERT, D.W. (1998) Quality costing of an administrative process, The TQM Magazine, 10(5), pp. 367-377.
2. GRIMM, A.F. (1987). Quality Cost: Ideas & Application, Vol. 1 (Milwaukee, ASQC Quality Press).
3. HARRINGTON, H.J. (1999) Performance improvement: a total poor-quality cost system, The TQM Magazine, II, pp. 221-230.
4. JURAN, J.M. & GRYNA, F.M. (1988) Juran's Quality Control Handbook, 4th Edn (New York, McGraw-Hill).
5. LOW SUI PHENG & YEO, K.C. HENSON (1998) The construction quality costs quantifying system for building industry, International Journal of Quality & Reliability Management, 15(3), pp. 329-349.
6. MCNEALY, R.M. (1993) Making Quality Happen (London, Chapman & Hall).
7. MAYCOCK, J.A. & SHAW, T. (1994) Quality costing - the money in mistakes, The TQM Magazine, 6(3), pp. 20-22.
8. PEACH, R.W. (1997) The ISO 9000 Handbook, 3rd Edn (Malaysia, McGraw-Hill).
9. STEBBING, L. (1992) Quality Management in the Service Industry (Chichester, Ellis Horwood).
10. TSAI WEN-HSIEN (1998) Quality cost measurement under activity-based costing, International Journal of Quality & Reliability Management, 15(7), pp. 719-752.