Performance improvement: a total poor-quality cost system

TQM Magazine

Volumn 11, Issue 4, 1999, Pages 221-230

  Harrington, H James ^a  

^a ERNST AND YOUNG LLP   (United States)

Author keywords

[No Author keywords available]

Indexed keywords

BUDGET CONTROL; COSTS; MANUFACTURE; MARKETING; PERFORMANCE; SALES;

COST OF QUALITY; SYSTEMS MANAGEMENT;

TOTAL QUALITY MANAGEMENT;

EID: 0032650785     PISSN: 0954478X     EISSN: None     Source Type: None    
DOI: 10.1108/09544789910272904     Document Type: Article

References (3)

1. Crosby, P.B. (1979), Quality Is Free: The Art of Making Quality Certain, McGraw-Hill, New York, NY.
2. The Straits Times (1998), Singapore, 9 October.
3. Harrington, H.J. (1999), "Area activity analysis", McGraw-Hill, New York, NY.