A construction quality costs quantifying system for the building industry

International Journal of Quality and Reliability Management

Volumn 15, Issue 3, 1998, Pages 329-349

  Low, Sui Pheng ^a   Yeo, Henson K C ^a  

^a NATIONAL UNIVERSITY OF SINGAPORE   (Singapore)

Author keywords

Construction industry; Costs; ISO 9000; Models

Indexed keywords

EID: 0000421913     PISSN: 0265671X     EISSN: None     Source Type: Journal    
DOI: 10.1108/02656719810198926     Document Type: Article

References (34)

1. Agnone, A.M (1989), "Quality cost measurement and control" in in Grimm A.F. (Ed (Ed.), Quality Costs: Ideas and Applications. A Collection of Papers, Vol. 1, Quality Press, Milwaukee, WI, pp. 79-88.
2. Ashford, J.L. (1989), The Management of Quality in Construction, EandFN Spon, London.
3. ASQC (1974), Quality Costs - What and How ASQC Quality Costs Committee, American Society for Quality Costs, Milwaukee, WI.
4. Beard, C. (1993), "ISO 9000 in the building and construction industry", Kuala Lumpur, paper presented at the Seminar on Quality in the Building and Construction Industry through ISO 9000.
5. Campanella, J. (1989), "Quality costs: principles and implementation" in Campanella, J. (Ed.), Quality Costs: Ideas and Applications. A Collection of Papers, Vol. 2, Quality Press, Milwaukee, WI, pp. 460-73.
6. Cartwright, G. (1992), "Lessons learned about ISO 9000" in Journal for Quality and Participation, Vol. 15, No. 5, pp. 44-8.
7. CIDB (1989), "Managing construction quality", A CIDB Manual on Quality Management Systems for Construction Operations, Construction Industry Development Board, Singapore.
8. Daisley, P.A (1989), "Quality costing in the UK" in in Campanella, J. (Ed.), (Eds.), Quality Costs: Ideas and Applications. A Collection of Papers, Vol. 2, Quality Press, Milwaukee, WI, pp. 216-24.
9. Dale, B.G., Plunkett, J. (1991), Quality Costing, Chapman & Hall, London.
10. Davis, K. (1987), Measuring Design and Construction Quality Costs Construction Industry Institute, University of Texas at Austin, TX.
11. Esterby, L.J. (1989), "Quality cost analysis: a productivity measure" in Grimm A.F. (Ed.), Quality Costs: Ideas and Applications. A Collection of Papers, Vol. 1, Quality Press, Milwaukee, WI, pp. 413-23.
12. Evans-Correia, K. (1993), "Big four endorse quality standard" in Purchasing, Vol. 115, No. 7, pp. 97-9.
13. Feigenbaum, A.V. (1961), "Total quality control" in Harvard Business Review, Vol. 34, No. 6, pp. 93-101.
14. Fouby, K (1992), "ISO 9000: a new road to quality" in Chemical Engineering, Vol. 99, No. 10, pp. 43-7.
15. Goetz, V.J. (1989), "Developing a cost effectiveness program - how to start" in Campanella, J. (Ed.), Quality Costs: Ideas and Applications. A Collection of Papers, Vol. 1, Quality Press, Milwaukee, WI, pp. 251-5.
16. Gunneson, A.O. (1989), "How to effectively implement a quality cost system" in Campanella, J. (Ed.), Quality Costs: Ideas and Applications. A Collection of Papers, Vol. 1, Quality Press, Milwaukee, WI, pp. 375-85.
17. Hagan, J.T. (Ed.) (1986), Principles of Quality Costs, Quality Press, Milwaukee, WI.
18. Hamzah, A.R. (1995), "The cost of non-conformance during a highway project: a case study" in Construction Management and Economics, Vol. 13, No. 1, pp. 23-32.
19. Hart, R.D. (1994), Quality Handbook for the Architectural, Engineering and Construction Community, Quality Press, Milwaukee, WI.
20. Jebb, M. (1993), "ISO 9000 or bust" in Distribution, Vol. 92, No. 2, pp. 39-44.
21. Jorgensen, J. (1963), "Utilising quality information", Copenhagen, paper presented at the 7th EOCQ Conference.
22. Krzikowski, K. (1963), "Quality control and quality costs within the mechanical industry", Copenhagen, paper presented at the 7th EOCQ Conference.
23. Juran, J.M. (1951), Quality Control Handbook, McGraw-Hill, New York, NY.
24. Lam, S.W (1994), ISO 9000 in Construction, McGraw-Hill, Singapore.
25. Lindsay, K.F. (1992), "Two molders see ISO 9000 listing as key to competing globally" in Modern Plastic, Vol. 69, No. 8, pp. 20-1.
26. Morse, J.W (1987), "Measuring, Planning and Controlling Quality Costs", National Association of Accountants, Montvale, NJ.
27. O'Brien, T. (1996), "Australian ISO 9000 survey reveals significant gains for certified organisations" in ISO 9000 News, pp. 5-12.
28. Ortwein, W.J. (1989), "Study costs and improve productivity" in Grimm A.F. (Ed.), Quality Costs: Ideas and Applications. A Collection of Papers, Vol. 1, Quality Press, Milwaukee, WI, pp. 517-26.
29. Quinn, M.P. (1989), "Cost of quality and productivity improvement" in Campanella, J. (Ed.), Quality Costs: Ideas and Applications. A Collection of Papers, Vol. 2, Quality Press, Milwaukee, WI, pp. 176-89.
30. Roberts, R. (1991), "Quality does not cost - it pays" in Australian Construction Law Report, Vol. 10, No. 4, pp. 137-44.
31. Stenecker, R.G. (1989), "Attacking quality costs" in Campanella, J. (Ed.), Quality Costs: Ideas and Applications. A Collection of Papers, Vol. 1, Quality Press, Milwaukee, WI, pp. 117-26.
32. (1994), "Local construction industry responding well to ISO scheme" in Straits Times, p. 36.
33. Vermeer, F.J.G. (1992), "ISO certification pays off in quality improvement" in Oil & Gas Journal, Vol. 90, No. 15, pp. 47-52.
34. Winchell, W.O. (1989), "Focusing quality costs using the basics" in Campanella, J. (Ed.), Quality Costs: Ideas and Applications. A Collection of Papers, Vol. 2, Quality Press, Milwaukee, WI, pp. 309-14.