The impact of culture on best-practice production/operations management

International Journal of Management Reviews

Volumn 3, Issue 3, 2001, Pages 199-217

  Hope, C A ^a   Muhlemann A P ^a  

^a BRADFORD UNIVERSITY SCHOOL OF MANAGEMENT   (United Kingdom)

Author keywords

[No Author keywords available]

Indexed keywords

EID: 0347121866     PISSN: 14608545     EISSN: None     Source Type: Journal    
DOI: 10.1111/1468-2370.00064     Document Type: Article

References (99)

1. Aaker, J.L. (2000). Accessibility or diagnosticity: disentangling the influence of culture on persuasion processes and attitudes. Journal of Consumer Research, 26(4), 340-357.
2. Aaker, J.L. and Maheswaran, D (1997). The effect of cultural orientation on persuasion. Journal of Consumer Research, 24(3), 315-328.
3. Alden, D., Steenkamp, J.B. and Batra, R. (1999). Brand positioning through advertising in Asia, North America and Europe: the role of global consumer culture. Journal of Marketing, 63(1), 75-87.
4. Applbaum, K. and Jordt, I. (1996). Notes toward an application of McCracken's cultural categories for cross cultural consumer research. Journal of Consumer Research, 23(3), 204-218.
5. Armstrong, R.W., Mok, C. and Go, F.M. (1997). The importance of cross cultural expectations in the measurement of service quality perceptions in the hotel industry. International Journal of Hospitality Management, 16(2), 181-190.
6. Balsmeier, P. W. and Heck, A.K. (1994). Cross cultural communication. Cross Cultural Management: An International Journal, 1(2), 13-21.
7. Baron, S. and Harris, K. (1995). Services Marketing. London: Macmillan.
8. Bateson, J.E. (1995). Managing Services Marketing. Orlando: Dryden.
9. Beach, R., Muhlemann, A.P., Paterson, A., Price, D.H.R. and Sharp, J.A.(1997). The strategy options in manufacturing industry: propositions based on case histories. Bradford University Working Paper Series, No. 9721.
10. Bhimani, A. (1999). Mapping methodological frontiers in cross-national management control research. Accounting, Organisations and Society, 24(5-6), 413-440.
11. Black, B. (1999). National culture and labour-market flexibility. International Journal of Human Resource Management, 10(4), 592-605.
12. Bradley, F. (1999). International Marketing Strategy. London: Prentice Hall.
13. Briley, D.A., Morris, M.W. and Simonson, I. (2000). Dynamic versus dispositional models of cultural influence on decision making. Journal of Consumer Research, 27(2), 157-178.
14. Cateora, P.R. and Ghauri, P.N. (2000). International Marketing, London: McGraw-Hill.
15. Chan, J.S., Samson, D.A. and Sohal, A.S. (1990). An integrative model of Japanese manufacturing techniques. International Journal of Operations and Production Management, 10(9), 37-56.
16. Chase, R., Aquilano, N. and Jacobs, F. (1998). Production and Operations Management. New York: McGraw-Hill.
17. Chow, L., Chau, G. and Gray, S. (1995). Accounting reforms in China: cultural constraints on implementation and development. Accounting and Business Research, 26(1), 29-49.
18. Chow, C.W., Kato, Y. and Merchant, K.A. (1996). The use of organisational controls and their effects on data manipulation and management myopia: a Japan vs US comparison. Accounting, Organisations and Society, 21(2-3), 175-192.
19. Chow, C.W., Harrison, G.L., McKinnon, J.L. and Wu, A. (1999a). Cultural influences in informal information sharing in Chinese and Anglo-American organisations: an exploratory study. Accounting, Organisations and Society, 24(7), 561-582.
20. Chow, C.W., Shields, M.D. and Wu, A. (1999b). The importance of national culture in the design of and preference for management controls for multinational operations. Accounting, Organisations and Society, 24(5-6), 441-461.
21. Dale, B. (1986). Experience with quality circles and quality costs. In Moores, B. (ed.), Are They Being Served. London: Philip Allan, pp. 36-49.
22. Easterby-Smith, M., Malina, D. and Yuan, L. (1995). How culturally sensitive is HRM? A comparative analysis of practice in Chinese and UK companies. International Journal of Human Resource Management, 6(1), 31-59.
23. Evans, W., Hau, K. and Sculli, D. (1995). Management styles. In Jackson, T. (ed.), Cross-cultural Management. Oxford: Butterworth.
24. Fitzsimmons, J.A. and Fitzsimmons, M.J. (1994). Service Management for Competitive Advantage. New York: McGraw-Hill.
25. Fleury, A. (1999). The changing pattern of operations management in developing countries, the case of Brazil. International Journal of Operations and Production Management, 19(5/6), 552-564.
26. Ford, J.W. (1994). Cross cultural management: an economic issue too. Cross Cultural Management, An International Journal, 1(2), 4-6.
27. Galang, M.C. (1999). Employee reactions to voice and choice in the workplace: the influence of culture. International Journal of Human Resource Management, 10(4), 703-715.
28. Gill, R. and Wong, A. (1998). The cross cultural transfer of management practices: the case of Japanese human resource management practices in Singapore. International Journal of Human Resource Management, 9(1), 116-135.
29. Goldman, A. (1994). The central role of national culture in cross cultural management. Cross Cultural Management: An International Journal, 1(3), 4-10.
30. Hall, E.T. and Hall, M.R. (1987). Hidden Differences. New York: Anchor Press/Doubleday.
31. Hall, E.T. and Hall, M.R. (1997). Key concepts: underlying structures of culture. In Hickson, D.J. (ed.), Exploring Management across the World. London: Penguin, pp. 14-17.
32. Hampden-Turner, C. and Trompenaars, F. (1994). The Seven Cultures of Capitalism. London: Piatkus.
33. Harrison, G.L. and McKinnon, J.L. (1999). Cross cultural research in management control systems design: a review of the current state. Accounting, Organisations and Society, 24(5-6), 483-506.
34. Hendry, C. (1994). Human Resource Strategies for International Growth. London: Routledge.
35. Hickson, D.J. and Pugh, D.S. (1995). Developing Countries. In Hickson, D.J. and Pugh, D.S. (eds), Management Worldwide. London: Pitman, Ch. 9.
36. Hill, S. (1991). Why quality circles failed but total quality management might succeed. British Journal of Industrial Relations, 29(4), 541-568.
37. Hofstede, G. (1980). Motivation, leadership and organization: do American theories apply abroad? Organizational Dynamics, 8(3), 42-63.
38. Hofstede, G. (1991). Cultures and Organizations: Software of the Mind. London: McGraw-Hill.
39. Hofstede, G., (1997). Levels of culture and national cultures in four dimensions. In Hickson, D. J. (ed.), Exploring Management Across the World. London: Penguin Books, pp. 3-13.
40. Hope, C.A. and Mühlemann, A.P. (1997). Service Operations Management: Strategy, Systems and Delivery. London: Prentice Hall.
41. Hope, C.A. and Mühlemann, A.P. (1998a). Culture and TQM in Hotels. In Hotelska Kuca '98 , Vol. 2. Crotia: University of Rijeka, pp. 741-752.
42. Hope, C.A. and Mühlemann, A.P. (1998b). Total quality, human resources and tourism, Tourism Economics, 4(4), 367-386.
43. Hopwood, A.G. (1999). Situating the practice of management accounting in its cultural context: an introduction. Accounting, Organisations and Society, 24(5-6), 377-378.
44. Huyton, J.R. and Ingold, A. (1995). The cultural implications of total quality management - the case of the Ritz Carlton hotel, Hong Kong. In Teare, R. and Armistead, C. (eds), Services Management: New Direction, New Perspectives. London: Cassell.
45. Isaac, M.J. (1989). The implementation of a quality circle programme at Cosalt Holiday Homes. International Journal of Quality and Reliability Management, 6(5), 30-36.
46. Kanter, R.M. (1991). Transcending business boundaries: 12,000 world managers must change. Harvard Business Review, 69, 151-164.
47. Kanungo, R.N. and Jaeger, A.M. (1990). Introduction: the need for indigenous management in developing countries. In Kanungo, R.N. and Jaeger, A.M. (eds), Management in Developing Countries. London: Routledge.
48. Katz, J., Krumwiede, D. and Czege, M. (1998). Total quality management in the global marketplace: the impact of national culture on TQM implementation. International Journal of Management, 15(3), 349-356.
49. Kluckhohn, F. and Strodtbeck, F.L. (1961). Variations in Value Orientations. Westport, CT: Greenwood Press.
50. Kolland, F. (1991). National cultures and technology transfer: the influence of Mexican lifestyles on technology adoption. International Journal of Intercultural Relations, 14(3), 319-336.
51. Kochan, T.A., Gittell, J.H. and Lautsch, B.A. (1995). Total quality management and human resource systems: an international comparison. International Journal of Human Resource Management, 6(2), 201-222.
52. Kras, E.S. (1989). Management in Two Cultures: Bridging the Gap between Us and Mexican Managers. Yarmouth: Intercultural Press.
53. Kufidu, S. and Vouzas, F. (1998). Human resource aspects of quality management: evidence from MNEs operating in Greece. International Journal of Human Resource Management, 9(5), 818-830.
54. Lawrence, J.J. and Yeh, R. (1994). The influence of Mexican culture on the use of Japanese manufacturing techniques in Mexico. Management International Review, 34(1), 49-66.
55. Lee, K.H. (1999). Cultural aspects of marketing. In Baker, M.J. (ed.), The IEBM Encyclopedia of Marketing. London: International Thompson Business Press.
56. Lockyer, K.G., Mühlemann, A.P. and Oakland, J.S. (1988). Production and Operations Management, 5th edition. London: Pitman.
57. Martin, G. and Beaumont, P. (1998). Diffusing 'best practice' in multinational firms: prospects, practice and contestation. International Journal of Human Resource Management, 9(4), 671-695.
58. McGaughey, S.L. and De Cieri, H. (1999). Reassessment of convergence and divergence dynamics: implications for international HRM. International Journal of Human Resource Management, 10(2), 235-250.
59. McLaughlin, C.P. and Fitzsimmons, J.A. (1996). Strategies for globalising service operations. International Journal of Service Industry Management, 7(4), 43-57.
60. Meredith, J.R. and Shafer, S.M. (1999). Operations Management for MBAs. New York: Wiley.
61. Money, R.B., Gilley, M.C. and Graham, J.L. (1998). Explorations of national culture and word of mouth referral behaviour in the purchase of industrial services in the United States and Japan. Journal of Marketing, 62(4), 76-87.
62. Morden, T. (1995). National culture and the culture of the organisation. Cross Cultural Management: An International Journal, 2(2), 3-12.
63. Mühlemann, A.P., Oakland, J.S. and Lockyer, K.G. (1992). Production and Operations Management, 6th edition. London: Pitman.
64. Ng, R.M.C. (1998). Culture as a factor in management: the case of the People's Republic of China. International Journal of Management, 15(1), 86-93.
65. Nicholson, A. (1999). Western methods, the new technology for Polish business. International Journal of Production and Operations Management, 19(5/6), 538-551.
66. Parasuraman, A., Zeithaml, V.A. and Berry, L.L. (1985). A conceptual model of service quality and its implications for future research. Journal of Marketing, 49(3), 41-50.
67. Parasuraman, A., Zeithaml, V.A. and Berry, L.L. (1988). SERVQUAL: a multi-item scale for measuring consumer perception of service quality. Journal of Retailing, 64(1), 21-40.
68. Parasuraman, A., Berry, L.L. and Zeithaml, V.A. (1991). Refinement and re-assessment of the SERVQUAL scale. MSI Working Paper.
69. Parasuraman, A., Zeithaml, V.A. and Berry, L.L. (1994). Reassessment of expectations as a comparison standard in measuring service quality: implications for further research. Journal of Marketing, 58, 111-124.
70. Pizam, A., Pine, R., Mok, C. and Shin, J.Y. (1997). Nationality vs industry cultures: which has a greater effect on managerial behaviour? International Journal of Hospitality Management, 16(2), 127-145.
71. Porter, M. (1986). Competition in global industries: a conceptual frameworks. In Porter, M (ed.), Competition in Global Industries. Boston: Harvard Business School Press.
72. Ralston, D.A., Gustafson, D.J., Cheung, F.M. and Terpstra, R.H. (1993). Differences in managerial values: a study of US, Hong Kong and PRC managers. Journal of International Business Studies, 24(2), 249-275.
73. Reisinger, Y and Turner, L. (1999). A cultural analysis of Japanese tourists: challenges for tourism marketers. European Journal of Marketing, 33(11-12), 1203-1227.
74. Roney, J. (1997). Cultural implications of implementing TQM in Poland. Journal of World Business, 33(2), 152-168.
75. Russell, R.S. and Taylor, B.W. (1998). Operations Management. New York: Prentice Hall.
76. Saunders, M. (1994). Strategic Purchasing and Supply Chain Management. London: Pitman.
77. Schneider, S.C. and Barsoux, J-L. (1997). Managing Across Cultures. London: Prentice Hall.
78. Shih, L.C. and Gurnani, H. (1997). Global quality management programmes: how to make their implementation more effective and less culture dependent. Total Quality Management, 8(1), 15-31.
79. Slack, N., Chambers, S., Hartland, C., Harrison, A. and Johnston, R. (1998). Operations Management. London: Pitman.
80. Snape, E., Thompson, D., Yan, F.K. and Redman, T. (1998). Performance appraisal and culture: practice and attitudes in Hong Kong and Great Britain. International Journal of Human Resource Management, 9(5), 841-861.
81. Soeters, J. and Schreuder, H. (1988). The interaction between national and organisational cultures in accounting firms. Accounting, Organisations and Society, 13(1), 75-85.
82. Steenkamp, J.B., Hofstede, F. and Wedel, M. (1999). A cross national investigation into the individual and national culture antecedents of consumer innovativeness. Journal of Marketing, 63(2), 55-69.
83. Tavassoli, N.T. (1999). Temporal and associative memory in Chinese and English. Journal of Consumer Research, 26(2), 170-181.
84. Teare, R. (1993). Designing a contemporary hotel service culture. International Journal of Service Industry Management, 4(2), 63-73.
85. Todeva, E. (1999). Models for the comparative analysis of culture: the case of Poland. International Journal of Human Resource Management, 10(4), 606-623.
86. Triandis, H.C. (1972). The Analysis of Subjective Culture. New York: Wiley.
87. Trigg, M.C. and Trigg, D. (1995). Disney's European theme park adventure: a clash of cultures. Cross Cultural Management: An International Journal, 2(2), 13-22.
88. Turnell, C. and Washbourne, M. (1991). Australian TQM model. The TQM Magazine, 3(4), 247-251.
89. Usunier, J.C. (1998). International and Cross-Cultural Management Research. London: Sage.
90. Verburg, R.M., Drenth, J.D., Koopman, P.L., van Muijen, J.J. and Wang, Z-M. (1999). Managing human resources across cultures: a comparative analysis of practices in industrial enterprises in China and the Netherlands. International Journal of Human Resource Management, 10(3), 391-410.
91. Voss, C. and Blackmon, K. (1996). The impact of national and parent company origin on world class manufacturing, findings from Britain and Germany. International Journal of Operations and Production Management, 16(11), 98-115.
92. Waller, D.L. (1999). Operations Management. London: International Thomson Business Press.
93. Wasti, S.A. (1998). Cultural barriers in the transferability of Japanese and American human resource practices to developing countries: the Turkish case. International Journal of Human Resource Management, 9(4), 608-631.
94. Waters, D. (1996). Operations Management. Reading, MA: Addison-Wesley.
95. Whybark, D.C. and Vastag, G. (1993). Global Manufacturing Practices. Amsterdam: Elsevier.
96. Wild, R. (1995). Production and Operations Management. London: Cassell.
97. Wilhelm, P.G. (1994). The influence of Mexican culture on the uses of US management theory in Mexico. Cross Cultural Management: An International Journal, 1(3), 11-22.
98. Xu, Q (1999). TQM as an arbitrary sign for play, discourse and transformation. Organisation Studies, 20(4), 659-681.
99. Yong, J. and Wilkinson, A. (1999). The state of total quality management: a review. International Journal of Human Resource Management, 10(1), 137-161.