An evaluative case study of a real-time online reference service

Electronic Library

Volumn 21, Issue 6, 2003, Pages 565-575

  Kloss, Louise ^a   Zhang, Yin ^b  

^a Morley Library   (United States)

^b KENT STATE UNIVERSITY   (United States)

Author keywords

Information; Libraries; Reference services; Services

Indexed keywords

COMPUTER SOFTWARE; DATA ACQUISITION; ELECTRONIC MAIL; INFORMATION RETRIEVAL; ONLINE SYSTEMS; REAL TIME SYSTEMS; STATISTICAL METHODS; WEBSITES;

DATA GATHERING; REAL-TIME ONLINE REFERENCE SERVICES;

DIGITAL LIBRARIES;

EID: 0345801415     PISSN: 02640473     EISSN: None     Source Type: Journal    
DOI: 10.1108/02640470310509126     Document Type: Article

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