Total quality management: An update

Administration in Social Work

Volumn 24, Issue 2, 2000, Pages 85-103

  Gummer, Burton ^a  

^a STATE UNIVERSITY OF NEW YORK   (United States)

Author keywords

[No Author keywords available]

Indexed keywords

EID: 84937324116     PISSN: 03643107     EISSN: 15444376     Source Type: Journal    
DOI: 10.1300/J147v24n02_06     Document Type: Article

References (8)

1. Astley, W.G., & Zammuto, R.F. (1992). Organization science, managers, and language games. Organization Science, 3, 443-459.
2. Cole, R.E. (1998). Learning from the quality movement:What did and didn’t happen and why. California Management Review, 41(1), 43-73.
3. Demming, W.E. (1986). Out of the crisis. Cambridge, MA:Massachusetts Institute of Technology, Center for Advanced Engineering Study.
4. Gummer, B. (1996). Total quality management: Organizational transformation or passing fancy? Administration in Social Work, 20(3), 75-95.
5. Juran, J.M. (1974). The quality control handbook, (3rd ed.). New York: McGraw-Hill.
6. Nadler, D. (1992). Organizational architecture. San Francisco: Jossey-Bass.
7. Tetlock, P.E. (1991). Learning in U.S. and Soviet foreign policy: In search of an elusive concept. In G. Breslauer & P.E. Tetlock (Eds.), Learning in U. S. and Soviet Foreign Policy. Boulder, CO: Westview Press.
8. Zbracki, J.J. The rhetoric and reality of total quality management. Administrative Science Quarterly, 43(3), 602-636.