Using total quality principles in business courses: The effect on student evaluations

Business Communication Quarterly

Volumn 62, Issue 2, 1999, Pages 61-73

  Barnard, Janet ^a  

^a ROCHESTER INSTITUTE OF TECHNOLOGY   (United States)

Author keywords

Continuous improve ment; Empowerment; Instructor evaluations; Total Quality Management

Indexed keywords

EID: 0141965791     PISSN: 10805699     EISSN: 15524191     Source Type: Journal    
DOI: 10.1177/108056999906200206     Document Type: Article

References (20)

1. Academy of Management Review. (1994). [Special issue], 19(3).
2. Bass, B.M., & Avolio, B.J. (1992). Organizational description questionnaire (ODC) [Questionnaire]. Binghamton, NY: Binghamton University.
3. Bass, K.E. (1996). Assessing the use of Total Quality Management in the business school classroom. Journal of Education for Business, 71(6), 339-43.
4. Bonvillian G., & Dennis, T. (1995). Total Quality Management in higher education: Opportunity and obstacles. In S. J. Sims and R. R. Sims (Eds.), TQM in higher education: Is it working? Westport, CT: Greenwood Publishing.
5. Cole, R.E. (1994). The death and life of the American Quality Movement. New York: Oxford University Press.
6. Cole, R.E., Bacdayan, P., & White, B.J. (1995). Quality, participation, and competitiveness. In R. E. Cole (Ed.), The death and life of the American Quality Movement. New York: Oxford University Press.
7. Downey, C.J. (1994). The quality education challenge. Total quality education for the world's best schools. Thousand Oaks, CA: Corwin Press.
8. Gilbert, J.P., Keck, K.L., & Simpson, R.D. (1993). Improving the process of education: Total Quality Management for the college classroom. Innovative Higher Education, 18(1), 65-85.
9. Hackman, J.R., & Wageman, R. (1995). Total Quality Management: Empirical, conceptual, and practical issues. Administrative Science Quarterly, 40(2), 309-42.
10. Hughey, A.W. (1997). What higher education can learn from business and industry. Industry and Higher Education, 11(2), 73-78.
11. Jackson, S. E. (Ed.). (1994). [Special issue]. Academy of Management Review, 19(3).
12. Knappenberger, J.A. (1995). Total Quality Management: Using the principles in a teaching environment. Business Education Forum, 49(3), 58.
13. Kurke, L.B. (1992). Introducing Total Quality Management into the classroom. Proceedings of the Organizational Behavior Teaching Conference, Calgary,' Alberta, Canada.
14. Lawler, E.E., Mohrman, S.A., & Ledford, G.E. (1995). Creating high performance organizations. San Francisco: JosseyBass.
15. Meisel, S., and Seltzer, J. (1995). Rethinking management education: A TQM perspective. Journal of Management Education, 19(1), 75-95.
16. Miller, R.I. (1991). Applying the Deming method to higher education. Washington: College and University Personnel Association.
17. Seymour, D.T. (1992). On Q: Causing quality in higher education. New York: American Council on Education, Macmillan Publishing Company.
18. Simkin, M.G. & Ramarapu, N.K. (1997). Student perceptions of the peer review process in tudent writing projects. Journal of Technical Writing and Communication, 27(3), 249-263.
19. Spanbauer, S.J. (1992). A quality system for education. Milwaukee: ASQC Quality Press.
20. Sutton, J.C. (1995). The team approach in the quality classroom. Business Communication Quarterly, 58(1), 48-51.