Listening practices and performance in service organisations

International Journal of Service Industry Management

Volumn 14, Issue 3-4, 2003, Pages 310-330

  Glynn, William J ^a   De Búrca, Scan ^a   Brannick, Teresa ^a   Fynes, Brian ^a   Ennis, Sean ^b  

^a UNIVERSITY COLLEGE DUBLIN   (Ireland)

^b UNIVERSITY OF STRATHCLYDE   (United Kingdom)

Author keywords

Information; Information technology; Learning organizations; Services

Indexed keywords

EID: 0041738951     PISSN: 09564233     EISSN: None     Source Type: Journal    
DOI: 10.1108/09564230310478846     Document Type: Review

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